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Best Western Premier Panbil

Photo gallery for Best Western Premier Panbil

Exterior
Outdoor pool
Executive Suite, 1 King Bed, Smoking, Garden View | Free minibar, in-room safe, individually decorated, desk
Restaurant
2 bars/lounges, poolside bar

Overview of Best Western Premier Panbil

Best Western Premier Panbil

5.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Jl Ahmad Yani, Batam, Batam Island , 29433

Explore the area

  • Popular LocationKepri Mall4 min drive
  • Popular LocationDrak Bike Park10 min drive
  • Popular LocationMega Legenda11 min drive
  • AirportBatam Batu Besar (BTH-Hang Nadim)24 min drive

Room options

About this area

Batam

Located in Batam, Best Western Premier Panbil is in the city centre. Batam Centre Ferry Terminal and Sekupang Ferry Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Mega Mall and BCS Mall.
Visit our Batam travel guideOpens in a new window
Map

What's nearby

  • Kepri Mall - 4 min drive
  • Drak Bike Park - 10 min drive
  • Mega Legenda - 11 min drive
  • Batam Polytechnic - 12 min drive
  • Maha Vihara Duta Maitreya Temple - 13 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 24 min drive

Restaurants

  • Morning Bakery - 5 min drive
  • KFC - 20 min walk
  • AB Suki Restaurant - 4 min walk
  • Coffee Town Kaya Toast - 20 min walk
  • RM Batandur - 18 min walk

About this property

Best Western Premier Panbil

5-star luxury hotel in the city centre
Located close to Mega Mall and BCS Mall, Best Western Premier Panbil provides a poolside bar, a corner/local shop and a rooftop terrace. For some rest and relaxation, visit the sauna or steam room, and indulge in a manicure/pedicure, a massage or a body scrub. Be sure to enjoy a meal at Oasis, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as a cafe and a garden.
Other perks include:
  • An outdoor pool and a children's pool
  • Free self-parking
  • A free local area shuttle, express check-out and luggage storage
  • Multilingual staff, a lift and a banquet hall
  • Guest reviews give top marks for the overall value
Room features
All 232 individually decorated rooms include comforts, such as 24-hour room service and pillow menus, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guests reviews say good things about the spacious rooms at the property.
More amenities include:
  • Bidets, shower/bath combinations and free toiletries
  • LED TVs with cable channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Free local area shuttle

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Oasis
  • La Bella Vita
  • Kayu Manis Lounge and Bar
  • Andaliman Coffee Shop

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Playground
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Free area shuttle
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individually decorated
  • Laptop-friendly workspace
  • Phone
  • Safe

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Free WiFi
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Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 450000.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: IDR 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Premier Panbil Hotel Batam
Best Western Premier Panbil Hotel
Best Western Premier Panbil Batam
Best Premier Panbil Hotel
Best Premier Panbil Batam
Best Western Premier Panbil Hotel
Best Western Premier Panbil Batam
Best Western Premier Panbil Hotel Batam

Frequently asked questions

Does Best Western Premier Panbil have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at ?

As of 21 Mar,2023, prices found for a 1-night stay for 2 adults at on 22 Mar,2023 start from S$105.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Premier Panbil pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Western Premier Panbil?

Self-parking is free at this property.

What time is check-in at Best Western Premier Panbil?

Check-in is from 3:00 PM - 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Best Western Premier Panbil?

Checkout is at noon.

Where is Best Western Premier Panbil located?

Located in the heart of Batam, this luxury hotel is within 6 mi (10 km) of Batam Centre Ferry Terminal, Mega Mall and BCS Mall. Grand Batam Mall and Nagoya Hill Mall are also within 9 mi (15 km).

Best Western Premier Panbil Reviews

Best Western Premier Panbil Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 138 out of 254 reviews" "
" "10 - Excellent 54%
Rating 8 - Good. 87 out of 254 reviews" "
" "8 - Good 34%
Rating 6 - Okay. 22 out of 254 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 4 out of 254 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 3 out of 254 reviews" "
" "2 - Terrible 1%

9.0/10

Cleanliness

8.9/10

Staff & service

8.3/10

Amenities

8.7/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

10/10 Excellent

Ruzliawati Binte

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and polite staffs. Big spread and spoilt choices of breakfast buffet. Clean rooms but only missing of trash bin bag and disposable white slippers could be better or improved. Will definitely come back.
Stayed 1 night in Mar 2023

6/10 Okay

Johannes, London

Travelled with partner
Liked: Staff & service, amenities
I think this hotel has a lot of potential, considering the amazing views you get from the lake side-facing rooms, however, the sound proofing in the rooms is really, really bad. You can both hear a lot of traffic noise and everything that is happening in the adjacent rooms - you can hear every conversation in your neighbours' rooms even if they are talking at a normal volume. The room itself was a bit dirty and there was a half eaten cake in our fridge that hadn't been cleaned out. Breakfast was a bit bizarre as it was served in a conference room. The whole thing seemed a bit unorganised and there were very very few vegetarian options. Staff were really nice but I don't think I will be staying here again even though I really enjoyed the view from my room.
Stayed 2 nights in Jan 2023

10/10 Excellent

Priya

Travelled with family
Liked: Staff & service, amenities
Great service!
Stayed 3 nights in Dec 2022

10/10 Excellent

Nurhisham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for family trip
Good hotel for family vacation
Stayed 3 nights in Nov 2022

10/10 Excellent

Milena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! We stayed for 4 nights. We spent most days in the massive pool, and from 11am-3pm we had it all to ourselves which was amazing! Once the weekend came around though it was busier, but still not packed. Room was great, AC worked well! Hotel staff were all friendly and very helpful. Food was great! Especially at the restaurant on the 15th floor it’s a bit pricey but similar to North American prices at a nice restaurant. We ate lunch at the pool everyday and it was tasty too! Brisket pizza surprisingly good! Lunch for 2 and several beers was about $40. Would recommend people coming to batam to stay here for a nice relaxing stay!
Stayed 4 nights in Nov 2022

2/10 Terrible

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Worst stay ever!
Service is very bad compared to pre-covid. I’ve been staying in this hotel everytime I come Batam, about 4-5 times a year. It’s a 5-star rated hotel. I have always stayed in a suite room. Previously there was complimentary high tea everyday of our stay, and a guest relations officer will knock on our door to say she will be taking care of our stay here. Now, there is no more complimentary high tea for us. But it’s ok, we wanted to order and pay for our high tea, but a whole bad experience awaits us. We went to the 15th floor bar to ask about it, and was told that it would be rp150,000 at Kayu Manis bar. The next day, we called recep to reconfirm that the high tea will be available at Kayu Manis bar and was told it’s a yes. When we went down to the bar, the lady there says there is no high tea available. We went to the reception counter, the staffs also informed us there is no high tea available. When we continued to probe (since we were told by the staff at 15th floor as well as premier assistance staff that it’s available), staff Fitri called the restaurant. After that, she apologised that she gave us the wrong information and that she thought we were referring to the FREE high tea! Even though I mentioned a staff told us it would be rp150,000! Insulting! Breakfast has very limited spread now. And main restaurant only serves Chinese food now. Western food have to go to the noisy bar with no proper tables to eat. Each order have to wait 40-60 mins before food arrives.
Stayed 3 nights in Oct 2022

10/10 Excellent

Jason

Stayed 1 night in Oct 2022

4/10 Poor

Sunny

Travelled with partner
Disliked: Staff & service, amenities
Staff slow to respond despite making requests.
Stayed 2 nights in Oct 2022

6/10 Okay

Khamidah

Travelled with family
Not as good as before, after been there for few times before Covid.
Stayed 3 nights in Jul 2022

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, unfortunately very close to the road, couldn’t sleep at night because of the noise from outside and other guests, you can hear EVERYTHING, otherwise the hotel is nice.
Stayed 2 nights in Jan 2022