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Frequently asked questions

Does Nagoya Mansion Hotel & Residence have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at ?

As of 5 Dec,2022, prices found for a 1-night stay for 2 adults at on 29 Dec,2022 start from S$32.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Nagoya Mansion Hotel & Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking at Nagoya Mansion Hotel & Residence?

Self-parking is free at this property.

What time is check-in at Nagoya Mansion Hotel & Residence?

Check-in is from 3:00 PM - anytime.

What time is check-out at Nagoya Mansion Hotel & Residence?

Checkout is at noon.

Where is Nagoya Mansion Hotel & Residence located?

This family-friendly hotel is located in the city centre, within 1 mi (2 km) of Nagoya Hill Mall, Grand Batam Mall and BCS Mall. Harbor Bay Ferry Terminal and Maha Vihara Duta Maitreya Buddhist Temple are also within 3 miles (5 km).

Can I cancel my reservation for free at Nagoya Mansion Hotel & Residence and receive a full refund?

Yes, Nagoya Mansion Hotel & Residence offers free cancellation on select room rates, because flexibility matters! Please refer to Nagoya Mansion Hotel & Residence cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 32 out of 175 reviews" "
" "5 - Excellent 18%
Rating 4 - Good. 67 out of 175 reviews" "
" "4 - Good 38%
Rating 3 - Okay. 43 out of 175 reviews" "
" "3 - Okay 25%
Rating 2 - Poor. 19 out of 175 reviews" "
" "2 - Poor 11%
Rating 1 - Terrible. 14 out of 175 reviews" "
" "1 - Terrible 8%

3.6/5

Cleanliness

3.7/5

Staff & service

3.3/5

Amenities

3.5/5

Property conditions & facilities

2.8/5

Eco-friendliness

3/5 Okay

Didier
Business traveller
air con not cold, in room safe canโ€™t be used, reminded twice but nothing was done. No menu in room, didnโ€™t bring even after reminded twice. mediocre breakfast
Stayed 2 nights in Sep 2022

3/5 Okay

Didier
Business traveller
Disliked: Staff & service
pre arrival sent email to confirm all 6 rooms on same floor. Confirmation email sent to us. But they couldnโ€™t give us sane floor rooms upon checkin. Very very inconvenient. Toiletries not topped up, no coffee cups no glasses. Toilet flush leaked, had to change rooms in middle of meeting !!!!
Stayed 2 nights in Sep 2022

2/5 Poor

Burhan
Disliked: Property conditions & facilities
1. Staff availability answering phone call 2. Request as per booking not fulfill. (Example: we wanted for queen bed but when arrived, no more available) 3. Aircon not cool. 4. Our room near to the lift, it was very noisy when the brake catches or release.
Stayed 2 nights in Aug 2022

1/5 Terrible

Mohd Jasman
Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor facilities
Very poor in services. Poor facilities. Dirty room. No utensil. No tooth paste. Noisy by other room stayer . Not going to stay here anymore
Stayed 1 night in Dec 2021

3/5 Okay

Verified traveller
Ok just average. Could be better
Stayed 1 night in Jul 2021

4/5 Good

Verified traveller
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Good Location
Stayed 1 night in Oct 2020

4/5 Good

Barmawi
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Location is good. Clean and all staff are very friendly.
Stayed 2 nights in Feb 2020

2/5 Poor

Verified traveller
Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Can't use grab app through hotel WiFi...
Stayed 1 night in Jan 2020

2/5 Poor

LiewKM, batam, Indonesia
Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Family suddenly feel like going for a day getaway. We didnt manage to book the usual hotel, got this hotel last minute without looking other reviews .This will be the first and last time staying in this hotel : First room not ready when we came at 2plus deliberately, given only one card causing inconvenience, water bottles x2 ea provided , towels x 3 ea when we mentioned 4 guests.Not to mention the hot water took quite a while. luckily the staffs are polite and professional in service, beds are comfortable , 2 out of 3 air conditioning system work very well , shower s' water pressure ok, both TV working, swimming pool nice but cosy, location near nagoya shopping mall. We feel it is not really worthwhile in term of $$.
Stayed 1 night in Dec 2019

3/5 Okay

Sim
Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bath towels were old and pillow and bedsheets were stale.
Stayed 1 night in Dec 2019