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Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, minibar, in-room safe, desk

Guest reviews

3.5 out of 5 Good
168 reviews
Guests rated this property 3.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Map

Explore the area

Popular LocationNagoya Hill Mall10 min walk
Popular LocationGrand Batam Mall20 min walk
Popular LocationBCS Mall (Batam City Square)3 min drive
AirportBatam Batu Besar (BTH-Hang Nadim)19 min drive

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  • Executive Deluxe, City View

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    More detailsExecutive Deluxe, City View
  • Deluxe Room

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Room
  • Deluxe Room Only

    5/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Room Only
  • Suite Room

    Room amenities

    • 78 sq m
    • City view
    • Sleeps 4
    More detailsSuite Room
  • Executive Suite

    Room amenities

    • 57 sq m
    • City view
    • Sleeps 4
    More detailsExecutive Suite

About this area

Batam

In the city centre, Nagoya Mansion Hotel & Residence is in a walkable area with good shopping. Harbor Bay Ferry Terminal and Batam Centre Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Nagoya Hill Mall and BCS Mall (Batam City Square).
Visit our Batam travel guide
View in a map
Popular Location

What's nearby

  • Nagoya Hill Mall - 10 min walk
  • Grand Batam Mall - 20 min walk
  • BCS Mall (Batam City Square) - 3 min drive
  • Harbor Bay Ferry Terminal - 9 min drive
  • Maha Vihara Duta Maitreya Buddhist Temple - 10 min drive

Getting around

  • AirportBatam Batu Besar (BTH-Hang Nadim) - 19 min drive

Restaurants

  • Where to eat
  • La Bamba Restaurant – Restaurant offering Indonesian cuisine. Serves breakfast daily.
  • La Brisa Foodpark – Al fresco dining restaurant offering Indonesian cuisine. Serves lunch and dinner daily.
  • Parlente Bar – Open daily.
  • La Brisa Juice Bar – Open daily.

About this property

Nagoya Mansion Hotel & Residence

4-star, family-friendly hotel, walk to Nagoya Hill Mall
2 restaurants, a full-service spa and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 200 rooms boast fireplaces, and offer free WiFi and LCD TVs. Guests will also find minibars, room service (during limited hours) and premium bedding.
Nagoya Mansion Hotel & Residence offers 200 forms of air-conditioned accommodation with fireplaces and minibars. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Puncak Alam SPA has 7 treatment rooms, including rooms for couples. Services include sports massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

The spa is open daily. Guests under 4 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Aerobics classes
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Pilates classes

Family friendly

  • Children's pool
  • Dry cleaning service
  • Free babysitting/childcare
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Indonesian
  • Malay

Business services

  • Business centre
  • Meeting rooms
  • Conference space

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Premium bedding

Bathroom

  • Shower

Entertainment

  • 32-inch LCD TV
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Fireplace
  • Iron/ironing board (on request)
  • Safe

See similar properties

Policies

Check-in

Check-in between 2 PM and anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for IDR 320000.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: IDR 300000 per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: IDR 160000 per vehicle (one way)
  • Rollaway bed fee: IDR 320000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
No pets and no service animals are allowed at this property
Guests under 4 years old are not allowed in the spa

Property is also known as

Nagoya Mansion Hotel Batam
Nagoya Mansion Hotel
Nagoya Mansion Batam
Nagoya Mansion
Nagoya Mansion & Batam
Nagoya Mansion Hotel & Residence Hotel
Nagoya Mansion Hotel & Residence Batam
Nagoya Mansion Hotel & Residence Hotel Batam

Frequently asked questions

Can I cancel my reservation for free at Nagoya Mansion Hotel & Residence and receive a full refund?
Yes, Nagoya Mansion Hotel & Residence offers free cancellation on select room rates, because flexibility matters! Please refer to Nagoya Mansion Hotel & Residence cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Nagoya Mansion Hotel & Residence?
As of 22 Oct,2020, prices found for a 1-night stay for 2 adults at Nagoya Mansion Hotel & Residence on 23 Oct,2020 start from SG$30, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Nagoya Mansion Hotel & Residence have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Nagoya Mansion Hotel & Residence pet-friendly?
No, pets are not allowed at this property.
How much is parking at Nagoya Mansion Hotel & Residence?
Self-parking and valet parking are free at this property.
What time is check-in at Nagoya Mansion Hotel & Residence?
Check-in is from 2 PM to anytime.
What time is check-out at Nagoya Mansion Hotel & Residence?
Checkout is at noon.
Does Nagoya Mansion Hotel & Residence provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of IDR 160000 per vehicle applies.
Where is Nagoya Mansion Hotel & Residence located?
This family-friendly hotel is located in the city centre, within 1 mi (2 km) of Grand Batam Mall and Nagoya Hill Mall. Harbor Bay Ferry Terminal and BCS Mall (Batam City Square) are also within 3 miles (5 km).
3.5
Good
5 - Excellent
32
4 - Good
66
3 - Okay
39
2 - Poor
18
1 - Terrible
13

3.7/5

Cleanliness

3.7/5

Staff & service

3.4/5

Amenities

3.6/5

Property conditions & facilities

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Location is good. Clean and all staff are very friendly.
Stayed 2 nights in Feb 2020

2/5 Poor

Travelled with family
Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Sad face IconDisliked: Staff & service
Can't use grab app through hotel WiFi...
Stayed 1 night in Jan 2020

2/5 Poor

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities
Family suddenly feel like going for a day getaway. We didnt manage to book the usual hotel, got this hotel last minute without looking other reviews .This will be the first and last time staying in this hotel : First room not ready when we came at 2plus deliberately, given only one card causing inconvenience, water bottles x2 ea provided , towels x 3 ea when we mentioned 4 guests.Not to mention the hot water took quite a while. luckily the staffs are polite and professional in service, beds are comfortable , 2 out of 3 air conditioning system work very well , shower s' water pressure ok, both TV working, swimming pool nice but cosy, location near nagoya shopping mall. We feel it is not really worthwhile in term of $$.
Stayed 1 night in Dec 2019

3/5 Okay

Business traveller
Sad face IconDisliked: Cleanliness, property conditions & facilities, room comfort
Bath towels were old and pillow and bedsheets were stale.
Stayed 1 night in Dec 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and efficient and staff was friendly, smiley and professional. Everything was clearly explained to me. Am happy with my choice. Location is convenient and near to Nagoya hills malls
Stayed 1 night in Nov 2019