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Swiss-Belhotel Harbour Bay - CHSE Certified

Photo gallery for Swiss-Belhotel Harbour Bay - CHSE Certified

Grand Deluxe | Minibar, in-room safe, desk, blackout curtains
Outdoor pool
Exterior
Grand Deluxe | View from room
Daily buffet breakfast (IDR 160000 per person)

Overview of Swiss-Belhotel Harbour Bay - CHSE Certified

Swiss-Belhotel Harbour Bay - CHSE Certified

3.5 star property
8.4 out of 10 Very good
8.4/10 Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Jl. Duyung, Sei Jodoh Batu Ampar, Batam, Batam Island, 29432

Explore the area

  • Popular LocationHarbour Bay Ferry Terminal10 min walk
  • Popular LocationNagoya Hill Mall2 min drive
  • Popular LocationGrand Batam Mall3 min drive
  • AirportBatam Batu Besar (BTH-Hang Nadim)33 min drive

Room options

About this area

Batam

Located in Batam, Swiss-Belhotel Harbour Bay - CHSE Certified is in the business district and near the bay. Singapore Navy Museum and The Necessary Stage are cultural highlights, and some of the area's activities can be experienced at Batam Centre Ferry Terminal and Harbour Bay Ferry Terminal. East Coast Park and Gardens By The Bay East are also worth visiting. Spend some time exploring the area's activities, including outlet shopping.
Visit our Batam travel guideOpens in a new window
Map

What's nearby

  • Harbour Bay Ferry Terminal - 10 min walk
  • Nagoya Hill Mall - 2 min drive
  • Grand Batam Mall - 3 min drive
  • BCS Mall - 4 min drive
  • South Links Country Club - 12 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 34 min drive

Restaurants

  • Morning Bakery - 5 min walk
  • Morning Bakery Harbour Bay - 5 min walk
  • Golden Palace - 5 min walk
  • Wey Wey Seafood - 8 min walk
  • Ayam Bakar Taliwang - 5 min walk

About this property

Swiss-Belhotel Harbour Bay - CHSE Certified

3.5-star hotel in the business district
A poolside bar, a terrace and a cafe are just a few of the amenities provided at Swiss-Belhotel Harbour Bay - CHSE Certified. For some rest and relaxation, visit the sauna. Enjoy Chinese cuisine and al fresco dining at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self-parking and extended parking
  • Limo/town car service, buffet breakfast (surcharge) and a free shopping centre shuttle
  • Wedding services, free newspapers and a ballroom
  • Guest reviews speak highly of the location
Room features
All 179 rooms feature comforts such as 24-hour room service and air conditioning, as well as perks such as free WiFi and safes. Guests reviews speak well of the spacious rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Rainfall showers, free toiletries and hairdryers
  • 32-inch LCD TVs with cable channels and DVD players
  • Electric kettles, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Wheelchair-accessible parking available
  • On-site parking options include a carport
  • Free off-site parking within 164 ft
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee weekdays 5:00 AM–10:00 AM: IDR 160000 for adults and IDR 80000 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Chinese Restaurant
  • Lobby Lounge and Bar
  • Swiss Cafe

Things to do

  • Fitness centre
  • Outdoor pool
  • Sauna
  • Spa services

Family friendly

  • DVD player
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Assistive listening devices available
  • Lift
  • Grab bar near toilet
  • Handrails in stairwells
  • In-room accessibility
  • Low-height desk
  • Phone accessibility kit
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

Similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 405000.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: IDR 150000
  • New Year's Eve (31 December) Gala Dinner per child: IDR 150000

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately IDR 160000 for adults and from IDR 80000 for children
  • Airport shuttle fee: IDR 205000 per vehicle
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 405000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Swiss-Belhotel Harbour Bay
Swiss-Belhotel Harbour Bay Batam
Swiss-Belhotel Harbour Bay Hotel
Swiss-Belhotel Harbour Bay Hotel Batam
Swiss Belhotel Harbour Bay
Swiss Belhotel Harbour Bay CHSE Certified
Swiss-Belhotel Harbour Bay - CHSE Certified Hotel
Swiss-Belhotel Harbour Bay - CHSE Certified Batam
Swiss-Belhotel Harbour Bay - CHSE Certified Hotel Batam

Frequently asked questions

Does Swiss-Belhotel Harbour Bay - CHSE Certified have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 9:00 PM.

How much does it cost to stay at Swiss-Belhotel Harbour Bay - CHSE Certified?

As of 10 Jun,2023, prices found for a 1-night stay for 2 adults at Swiss-Belhotel Harbour Bay - CHSE Certified on 2 Jul,2023 start from S$117.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Swiss-Belhotel Harbour Bay - CHSE Certified pet-friendly?

No, pets are not allowed at this property.

How much is parking at Swiss-Belhotel Harbour Bay - CHSE Certified?

Self-parking and extended parking are free at this property; nearby parking is also free.

What time is check-in at Swiss-Belhotel Harbour Bay - CHSE Certified?

Check-in is from 2:00 PM - anytime.

What time is check-out at Swiss-Belhotel Harbour Bay - CHSE Certified?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Swiss-Belhotel Harbour Bay - CHSE Certified provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 205000 per vehicle applies.

Where is Swiss-Belhotel Harbour Bay - CHSE Certified located?

Situated near the bay, this hotel is within 1 mile (2 km) of Harbour Bay Ferry Terminal and Nagoya Hill Mall. Grand Batam Mall and BCS Mall are also within 3 miles (5 km).

Swiss-Belhotel Harbour Bay - CHSE Certified Reviews

Swiss-Belhotel Harbour Bay - CHSE Certified Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 197 out of 495 reviews" "
" "10 - Excellent 40%
Rating 8 - Good. 221 out of 495 reviews" "
" "8 - Good 45%
Rating 6 - Okay. 53 out of 495 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 16 out of 495 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 8 out of 495 reviews" "
" "2 - Terrible 2%

8.3/10

Cleanliness

8.5/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mohd Suraimi

Travelled with partner
Disliked: Staff & service
The first time check in was terrible. The male staff only mentioned to signed in. Thats it. Making me to wait for more than 15 mins as the president suite was not ready at 1600hrs. Plus, never even apologies for the wait. He didn't even bother to mentioned to me that i have to wait longer than 15 ins as it was not ready. Then hot tub water was not even hot. There was no benefit for customer even to take president suite. No late check out or any complementary gifts during my stay. Mentioned to the same front desk staff during check out on my stay. The staff didn't even bother, as per review mentioned all staff were well versed in english. Regret on my stay at this hotel. Dont wish to come again with the awful hospitality.
Stayed 2 nights in Mar 2023

8/10 Good

Celine

Travelled with family
Liked: Cleanliness, staff & service
Good location near to Harbour bay. Hotel is quite old which needs to be upgrade soon. Breakfast buffet spread need to be improved with more choices.

10/10 Excellent

Wee Siong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Front Desk!
I was not feeling well during check in. The front desk staff Dika recommended a hospital and arranged free transport to send me there. He even offered to help us changed our ferry tickets to ensure I can go back to Singapore for emergency treatment. He helped me a lot within a short period of time! Impressed with his service. Thank you.👍
Stayed 1 night in Dec 2022

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Harish

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was amazing
Stayed 3 nights in Dec 2022

10/10 Excellent

Sarjune

Liked: Cleanliness, staff & service
Great place near the ferry terminal.

6/10 Okay

Yasin

Travelled with group
Liked: Staff & service
The surrounding of the hotel did not feel very safe. Also, some stains on the walls in the hotel room caught my eye, making it feel like an old building.
Stayed 1 night in Sep 2022

6/10 Okay

Kim Chye

Stayed 4 nights in Aug 2022

10/10 Excellent

Azmi

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Benefits for regular guests
Hotel should reward regular guests. Eg cheaper rate, simplified checkin processes, discounted massage, etc
Stayed 2 nights in Jun 2022