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Minibar, in-room safe, free WiFi
Minibar, in-room safe, free WiFi
Minibar, in-room safe, free WiFi
Minibar, in-room safe, free WiFi

Guest reviews

3.7/5 Good
32 reviews
Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast Available
  • Business Services

Map

Explore the area

Popular LocationGrand Batam Mall6 min walk
Popular LocationBCS Mall (Batam City Square)12 min walk
Popular LocationNagoya Hill Mall18 min walk
AirportBatam Batu Besar (BTH-Hang Nadim)19 min drive

Choose dates to view prices

  • Superior Single Room, 1 Bedroom

    Room amenities

    • 12 sq m
    • Sleeps 2
    More detailsSuperior Single Room, 1 Bedroom
  • Deluxe Room

    Room amenities

    • 16 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Room
  • Family Room ( Family Deluxe)

    Room amenities

    • 20 sq m
    • City view
    • Sleeps 3
    More detailsFamily Room ( Family Deluxe)
  • Grand Room ( Grand Deluxe)

    Room amenities

    • 24 sq m
    • City view
    • Sleeps 4
    More detailsGrand Room ( Grand Deluxe)

About this area

Batam

Vanilla Hotel is located in Batam. Harbor Bay Ferry Terminal and Batam Centre Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Nagoya Hill Mall and BCS Mall (Batam City Square).

Visit our Batam travel guide
Map
Popular Location

What's nearby

  • Grand Batam Mall - 6 min walk
  • BCS Mall (Batam City Square) - 12 min walk
  • Nagoya Hill Mall - 18 min walk
  • Maha Vihara Duta Maitreya Buddhist Temple - 6 min drive
  • Harbor Bay Ferry Terminal - 10 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 19 min drive

Restaurants

  • Where to eat
  • Sky Light Restaurant – Restaurant offering international cuisine. Serves breakfast, lunch and dinner.

About this property

Vanilla Hotel

3.5-star hotel near Nagoya Hill Mall
This smoke-free hotel features a restaurant, a bar/lounge and a 24-hour business centre. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a meeting room and concierge services are on-site. All 94 rooms offer free WiFi, 24-hour room service and LCD TVs with cable channels. Guests will also find minibars, free bottled water and safes.
Vanilla Hotel offers 94 forms of air-conditioned accommodation with minibars and a safe. 32-inch LCD televisions come with cable channels.

Bathrooms include a shower, slippers and complimentary toiletries. This Batam hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Limited parking spaces
  • Return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: IDR 75000 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Family friendly

  • Dry-cleaning service
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • 24-hour business centre
  • 1 meeting room

Outdoors

  • BBQ grill(s)

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Shower

Entertainment

  • 32-inch LCD TV
  • TV channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

MastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: IDR 200000.0 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 75000 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Frequently asked questions

Can I cancel my reservation for free at Vanilla Hotel and receive a full refund?
Yes, Vanilla Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Vanilla Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in begins at 2 PM.
What time is check-out at Vanilla Hotel?
Checkout is at noon.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is this hotel located?
Situated in Batam, this hotel is within a 15-minute walk of Grand Batam Mall and BCS Mall (Batam City Square). Nagoya Hill Mall and Harbor Bay Ferry Terminal are also within 3 miles (5 km).

Guest reviews

Overall score and ratings for Vanilla Hotel

3.7
5 - Excellent
6
4 - Good
14
3 - Okay
10
2 - Mediocre
1
1 - Poor
1
3.7
Cleanliness
4.0
Service and Staff
4.0
Amenities
3.6
Property condition

3/5

  • Liked: Room comfort
  • Disliked: Cleanliness, property conditions & facilities
t water please

The room was a little bit dirty about the table etc. There was no hot water at all.

Stayed 1 night in Mar 2020

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 3 nights in Nov 2019

    4/5 Good

      This traveller didn’t leave comments with their review
      Stayed 2 nights in Nov 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      First of all, I am deeply impressed by how pleasant my smoking room was. There was not a hint of the usual stale cigarette smell, and even more commendable with how quickly my own cigarette smell dissipated (in sufficient time). The bed, showers, bedside table, work desk, were free of any burn marks, appearing as new as they could be. Walking distance to Rasa Station, my recommended, roadside seafood stall, and the awesome satay stall that was priced very reasonably. BCS Mall is a stone throw away, especially convenient if there are signs of rain. Their rooftop bar, Skylight, was a joy to sit at and listen to, with very enthusiastic live bands. Highly recommended for travellers who want to shop in a more 'heartland' kind of mall, and eat local food that isn't priced for tourists. Great service at the front desk, polite and professional. Ride-hail works fine on location, just have to be understanding about the drop-off points that the drivers sometimes can't stop at.

      Stayed 1 night in Nov 2019

      3/5

      • Liked: Cleanliness, staff & service
      • Disliked: Room comfort
      Not a non smoking hotel

      I’ve difficulty in sleeping at night as I can smell cigarettes smoke in my non smoking room, I guess the smell is from the corridor outside my room. I’ve difficulty in breathing and throat sore issue.

      Stayed 2 nights in Nov 2019