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Reviews of LEGOLAND Pirates' Inn Motel

3 out of 5
LEGOLAND Pirates' Inn Motel
Ellehammers Alle 2, Billund

Reviews

8.2

Very good

Rating 10 - Excellent. 29 out of 93 reviews" "
Rating 8 - Good. 47 out of 93 reviews" "
Rating 6 - Okay. 11 out of 93 reviews" "
Rating 4 - Poor. 4 out of 93 reviews" "
Rating 2 - Terrible. 2 out of 93 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zaneta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing place, kid was happy.
Stayed 2 nights in Aug 2023

10/10 Excellent

Flavio Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic features, top quality service
Exceptional customer service and care at the reception, always looking to help and be of service. Fantastic facilities for children and adults! Great location. The rooms are basic but perfectly adequate for a nights stay.
Stayed 1 night in May 2023

6/10 Okay

Anders

Stayed 2 nights in May 2023

10/10 Excellent

Nataliia

Stayed 2 nights in May 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Scott

Stayed 2 nights in Oct 2022

8/10 Good

ALEXANDER

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A nice stay but poor customer service.
I was really disappointed with check in! I checked in on a machine and it told me my room number and printed out a key. There was no further information regarding how to get to the room, what time breakfast was served, whether we needed a voucher or just gave our name on arrival. etc etc There were 3 members of staff in the check in area but they didn't seem too keen to help even though check in was quite busy, and were doing other jobs eg: on the computer etc. They didn't seem very impressed when I needed help on how to find the room, I just found the customer experience really poor.... How ever we stayed in a pirate room and it was lovely - really clean and plenty of space for 2 adults and 2 big kids. The bed wasn't comfy at all, pretty much like sleeping on a camp bed but it was only for one night so we managed. Breakfast was included in the price and we really enjoyed it. There was plenty of choice and you could eat as much as you like. We only stayed one night so didn't use many of the facilities but my son absolutely loved the play area's. Location is fantastic... literally across the road from Lalandia and Legoland. Despite the poor customer service at the start we really enjoyed our stay.
Stayed 1 night in Aug 2022

6/10 Okay

Yan

Stayed 1 night in Jun 2022

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pirate Hotel was conveniently located for all of the local attractions. We caught a bus from the airport to the closest stop which was just outside of Legoland and then it was a short walk across the road to the hotel. This cost just £5.52. We were early to check in and just wanted to leave our bags but the lady behind reception kindly checked if the room was ready, unfortunately it wasn’t but she allowed us to stow our bags in the luggage room so we could go and explore Billund. When we did check in the experience was simple. The room was basic but what we expected, our son loved the pirate theme and the addition of some Lego builds in the room. My only complaints about the room would be a noisy radiator (although we didn’t have it turned on) and the light from the street light that beams in through a window in the door when you are trying to sleep. The breakfast buffet included in the price was OK but I don’t think I would have paid out of pocket for it everyday. The evening meals are limited to another buffet which I feel was overpriced or a basic takeaway offering pizza or chicken nuggets which although the portions were large I still feel this was over priced. All staff were friendly and helpful. We will definitely be back to Billund it was such a lovely clean place to visit.
Stayed 3 nights in May 2022

4/10 Poor

RobertThomas

Travelled with family
Disliked: Cleanliness, staff & service
We booked a room for five & it was much smaller than we expected. Toilet was broken so we requested a new room which we got. However, this place is under staffed so no-one offered to help us go up & down flights of stairs with children & luggage late at night. Staff in restaurant also like expression less real robots. Odd as in Denmark people were very friendly everywhere else. My recommendation would be if you have a big group go to the LEGOLAND hotel - it’s more money but worth it as this place is hugely disappointing & feels like a hotel where no-one is running it. Also, go to nearby Lalandis to eat as food is pretty awful as well.
Stayed 2 nights in Aug 2019
Response from LEGOLAND Billund on 9 Sept,2019
Thank you for sharing your review with us. We are always glad to receive feedback from our guests, and we will make sure to include your comments in our future evaluations.

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from LEGOLAND Billund on 9 Sept,2019
Thank you very much for this great review, it is highly appreciated. I am glad that you enjoyed your stay at LEGOLAND Holiday Village.

8/10 Good

Lucinda, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious, but daily cleaning needs extra. Food is just so so. Every day is the same.
Stayed 1 night in Aug 2019
Response from LEGOLAND Billund on 9 Sept,2019
Thank you for sharing your review with us. We are always glad to receive feedback from our guests, and we will make sure to include your comments in our future evaluations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2019
Response from LEGOLAND Billund on 9 Sept,2019
Thank you very much for this great review, it is highly appreciated. I am glad that you enjoyed your stay at LEGOLAND Holiday Village.

8/10 Good

vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and fab service.
Stayed 2 nights in Aug 2019
Response from LEGOLAND Billund on 9 Sept,2019
Thank you very much for this great review, it is highly appreciated. I am glad that you enjoyed your stay at LEGOLAND Holiday Village.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at check-in and at restaurant. Wide variety of food at breakfast buffet, but very crowded and hectic. Motel backs onto a campground with lots of playgrounds for kids. Almost everything in Billund is Lego inspired so I wouldn't spend the extra money on a Lego motel room again, even though there was nothing wrong with it.
Stayed 3 nights in Jul 2019
Response from LEGOLAND Billund on 9 Sept,2019
Thank you very much for this great review, it is highly appreciated. I am glad that you enjoyed your stay at LEGOLAND Holiday Village.

8/10 Good

Shawrah

Travelled with family
Liked: Cleanliness
Fun styling and Lego pirates theme Not great lighting in rooms Rooms would benefit from kettle in room
Stayed 2 nights in Jun 2019
Response from Eline Larsen - LEGOLAND Reservations department on 26 Jun,2019
Thank you for the review. It is much appreciated. We hope you had a wonderful stay at LEGOLAND Billund Resort. All the best wishes From all of us in LEGOLAND

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Eline Larsen - LEGOLAND Reservations department on 26 Jun,2019
Thank you for the review. It is much appreciated. We hope you had a wonderful stay at LEGOLAND Billund Resort. All the best wishes From all of us in LEGOLAND

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Eline Larsen - LEGOLAND Reservations department on 4 Jun,2019
Thank you for the review. It is much appreciated. We hope you had a wonderful time in LEGOLAND Billund Resort. All the best wishes From all of us in LEGOLAND

10/10 Excellent

Oana Iulia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of playgrounds for kids. Excellent breakfast.
Stayed 2 nights in May 2019
Response from Eline - LEGOLAND Booking department on 29 May,2019
Thank you for your review. It is much appreciated! We hope you had a wonderful stay in LEGOLAND Billund Resort. All the best wishes From all of us in LEGOLAND

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Tonni

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Marta Figueras

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

6/10 Okay

Ewa

Stayed 1 night in Jul 2023

8/10 Good

Ane j

Stayed 2 nights in Jul 2023

8/10 Good

Thidarat

Stayed 1 night in Jun 2023

8/10 Good

Janne

Stayed 1 night in Jun 2023

10/10 Excellent

Timo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice pirate theme. Several playgrounds within walking distance.
Stayed 3 nights in Jun 2023

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

Masoud

Stayed 1 night in Apr 2023

8/10 Good

Susanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allting fantastiskt. Dock väldigt väldigt lyhört. Tyckte buffén var något dyr och så var all mat kall oavsett om man tog potatispurjogratäng (som var väldigt god) eller fisk/kött. Hade önskat varm mat. Speciellt för det priset. Fantastiskt fint pyntat med alla pumpor och annat. Verkligen en upplevelse att bo här.
Stayed 2 nights in Oct 2022

8/10 Good

Neel Astrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggeligt sted til prisen
Fint og hyggeligt sted til prisen. Ualmindelig fin og sympatisk serviceminded medarbejdere i receptionen samt i stedets restaurant (spisested) Alt i alt en god og positiv oplevelse for vores familie, store som små.
Stayed 1 night in Aug 2022

8/10 Good

Roland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Lage, tolle Spielplätze für Kinder
Stayed 2 nights in Aug 2022

2/10 Terrible

Anneli

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Dyrt och dåligt
Slitet hotell, kännas gammalt och ofräscht, även om det var städat ok. Hutlöst att ta så mycket betalt för den standarden. Dålig frukost i ofräsch matsal. Alldeles för mycket folk, mat och dryck var slut hela tiden och bara en fungerande kaffemaskin.
Stayed 1 night in Aug 2022

6/10 Okay

Therese

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Anbefales
Fungerte veldig bra. Det er også kjøkken på området så man kan koke vann eller som oss, steke pizza:)I og med at det ikke er kjøleskap på rommet var kjøkkenet kjærkomment. Frokostbuffeten var helt ok, ikke særskilt sunn, men egg, bacon, pannekaker, barna var veldig fornøyde og det var også knekkebrød og brie til foreldrene. Det aller beste var nok selve området, legoland village er så innmari trivelig, flere mindre lekeplasser og en stor med stall med esler, høner og geiter rett ved. Skikkelig koselig, masse folk i «gatene» der hele tiden.
Stayed 2 nights in Jul 2022

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Aleksander

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Jannecke Trondsdatter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Teemu

Stayed 2 nights in Jul 2022

8/10 Good

Nina Ytterhaug

Stayed 1 night in Jul 2022

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun hotel, bad food
The hotel was ina great location with access to awesome play areas for kids. The room was great and had a fun theme. However, the food at the hotel really needs some improvement. There were pretty much no vegan options for protein, the bread rolls were hard, the scrambled (probably powdered) eggs were way too salty. Not a great experience. We skipped breakfast on day 2 and went to Espresso House instead.
Stayed 2 nights in Jun 2022

8/10 Good

Marianna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room! Pirate "salad" in the take away restaurant is not recommended, it was mostly chicken and corn...
Stayed 2 nights in Jun 2022

6/10 Okay

Sari

Travelled with family
Liked: Cleanliness, staff & service
Aamiaiselle piti varata aika, ja kaikki olivat loppu kun tuli meidän vuoro. Aamiaistila oli sotkuinen. Majoitus OK, mutta kesällä olisin kaivannut ilmastointia. Kuluneisuutta huoneissa.
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Bartlomiej

Stayed 4 nights in Jun 2022

8/10 Good

Amanda Julia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Sijainti upea, kaikki tarvittava löytyy. Mukava majoitus perheelle.
Stayed 3 nights in Jun 2022