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Reviews of Homewood Suites by Hilton Birmingham Downtown Near UAB

3 out of 5
Homewood Suites by Hilton Birmingham Downtown Near UAB
1016 20th Street, Birmingham, AL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 610 out of 880 reviews" "
Rating 8 - Good. 153 out of 880 reviews" "
Rating 6 - Okay. 56 out of 880 reviews" "
Rating 4 - Poor. 25 out of 880 reviews" "
Rating 2 - Terrible. 36 out of 880 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Room was great! Parking was terrible.
Stayed 1 night in May 2024
Response from Hotel team on 12 May,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with plenty of restaurants to choose from. Staff was kind and attentive.
Stayed 1 night in May 2024
Response from Hotel team on 12 May,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff, easy access in and out, and walkable location
Stayed 1 night in May 2024
Response from Team Homewood on 10 May,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Susy, Brighton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, awesome staff!
Stayed 1 night in Apr 2024
Response from Team Homewood on 1 May,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Carol A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The rooms are spotless and large. The breakfast buffet has lots of options with one or two staff members constantly replenishing the containers and responding to your requests. One morning while we were there they even made individual smoothies to order. It's a block from Five Points so there are numerous restaurants within easy walking distance. Perfect place to stay if you're in town to see the Civil Rights era museums -- all are about a mile or two away and there's free or cheap metered parking near them.
Stayed 4 nights in Apr 2024
Response from Team Homewood on 22 Apr,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Apr 2024
Response from Team Homewood on 9 Apr,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Quite. Mgt should concentrate on keeping the front of the premises clean of trash however.
Stayed 2 nights in Apr 2024
Response from Team Homewood on 7 Apr,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Dewayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Respectful and helpful staff. Breakfast was amazing every morning I had a great experience with my stay high recommend staying
Stayed 12 nights in Mar 2024
Response from Team Homewood on 7 Apr,2024
Thank you for staying with us. We look forward to your next stay with us

2/10 Terrible

Sierra

Travelled with family and small children
Disliked: Property conditions & facilities
I wish I read the reviews more carefully upon booking. Parking is super sketchy here and across the street. What’s worse is the staff called it “VIP” parking but it’s just a public parking lot where homeless people sleep. I had my baby with me and felt unsafe parking there and walking to and from the hotel. We checked out immediately and didn’t even bother staying. I would never want to put my child in a situation like that. I would never recommend this hotel unless you don’t have a car and don’t have to worry about the transportation.
Stayed 1 night in Apr 2024
Response from Team Homewood on 7 Apr,2024
We are so sorry to hear about your poor experience this week at our hotel. Please be assured we will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good location for a downtown space. I was concerned about parking but they have a generously sized parking lot behind the hotel with a safe walkway into the building. Not sure that it should be an extra charge, though. Breakfast was very good. I would have appreciated coffee throughout the day or at least a water jug with better tasting water than what comes through the tap. A great stay and loved having the refrigerator to keep our food in for our next stop.
Stayed 2 nights in Apr 2024
Response from Team Homewood on 7 Apr,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Apr 2024
Response from Team Homewood on 6 Apr,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Team Homewood on 6 Apr,2024
Thank you for staying with us. We look forward to your next stay with us

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, great front desk service, the room was clean, but the parking was not accommodating. We checked in late and found out they don’t have the same number parks as rooms. We had to park in another parking garage across the street with difficult directions to follow & the cost was $25 per night. Oh and had to pay to park at the hotel the next day for a cost of $15 BUT was given a $10 voucher to spend at the snack shop inside of the hotel. I did also get a free late check out which was very nice considering we did check in late and was inconvenienced. Oh forgot to mention that the day of check out, the housekeeper let herself in while we were fresh out of the shower Without first knocking. So beware, lock the top lock so this won’t happen to you. She did apologize and all in all, it was a nice place to stay.
Stayed 2 nights in Mar 2024
Response from Team Homewood on 1 Apr,2024
We are so sorry to hear about your poor experience this week at our hotel. Please be assured we will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously.

6/10 Okay

terence

Liked: Cleanliness, amenities, property conditions & facilities
I’ve stayed at this property over 50 nights in the last 6 months. On one night it was raining ant it rained into my room. It started about 11pm and continued into the morning. I wasn’t able to get another room from them until the next morning. They refused to comp - refund - give Credit - nothing for the room. They said they would see what they could do and they did nothing.
Stayed 1 night in Mar 2024
Response from Team Hoemwood on 1 Apr,2024
We are so sorry to hear about your poor experience this week at our hotel. Please be assured we will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously.

8/10 Good

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel team on 30 Mar,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Homewood on 29 Mar,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent and the hotel was nice and clean. The area was to be expected for downtown. Parking is offsite so not convenient, but otherwise no complaints.
Stayed 1 night in Mar 2024
Response from Team homewood on 27 Mar,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Bryan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking
Stayed 1 night in Mar 2024
Response from Team Homewood on 26 Mar,2024
Thank you for staying with us. We look forward to your next stay with us

8/10 Good

Colby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and clean. Staff was very polite and helpful. A lot of bars around so was very loud late into the night (stayed on a Saturday. If they ask you to park at the garage across the street, I would insist on parking on property. If that’s not possible, park your car during the day and Uber wherever you need to go. We went to a concert and when we came back around midnight the garage was full. Saw some, questionable activities while trying to park in this garage. Ended up having to find parking elsewhere.
Response from Team Homewood on 25 Mar,2024
Thank you for staying with us. We look forward to your next stay with us

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NO PARKING ON SITE! Had to park around the corner in public parking garage for $25 a day. Room was fantastic, but not enough parking was ver inconvenient that’s why the overall stay was average
Stayed 2 nights in Mar 2024
Response from Team Homewood on 24 Mar,2024
We are so sorry to hear about your poor experience this week at our hotel. Please be assured we will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously.

10/10 Excellent

Mallorie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Front desk staff was great and very kind. Helpful with area information and happy. However, the nonsmoking room smelled like an ashtray and the sofa was covered was mysterious body fluid stains. Disgusting. We had to park in a parking garage across the street which is not a big deal except the security cameras were covered with spray paint. Not a safe feeling environment or situation. I would not recommend.
Stayed 1 night in Mar 2024
Response from Hotel team on 24 Mar,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Stacie

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, I loved the safety of having to have a room key to enter the building after a certain hour and having to have a room key to enter and use the elevator. I would’ve given a perfect score but the parking was across the road in a public parking deck. The charge was $25 per night to park. The walk to the hotel at night made me feel really uneasy. You walk down an alley where there are clubs then cross the street to the hotel. When paying the price of the hotel, parking shouldn’t be off the premises nor should it cost $25 per night. The staff was wonderful. Very polite. The room was spacious and great for anyone traveling with children.
Stayed 2 nights in Mar 2024
Response from Team Homewood on 23 Mar,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Homewood on 23 Mar,2024
Thank you for staying with us. We look forward to your next stay with us

6/10 Okay

Donald

Stayed 2 nights in Mar 2024
Response from Team Homewood on 9 Apr,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Zemirah

Stayed 1 night in Mar 2024
Response from Team Homewood on 7 Apr,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Corey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel with friendly staff. The area around the hotel wasn't safe to walk with family.
Stayed 2 nights in Mar 2024
Response from TEAM HOMEWOOD on 16 Mar,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was so conveniently located to us! We also really enjoyed the staff at the Hilton. I think her name was Brandi and there was also a really nice guy working who helped me anytime I needed something!
Stayed 2 nights in Mar 2024
Response from Hotel team on 13 Mar,2024
Thank you for staying with us. We look forward to your next stay with us

8/10 Good

Christina Cindy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed and great living/ kitchen area. I enjoyed the coffee maker with all the fixings! Bathroom very clean and fluffy towels! Breakfast in the morning had many options, ranging from cereals and muffins to fresh fruit salad, yoghurt, waffles as well as eggs, sausage, hash browns and gravy for the biscuits. Haven’t used the pool, but saw other people in it. The only thing they should charge is offer free parking. Paying 15$ a night extra is a lot in a town like Birmingham, this is not LA.
Stayed 2 nights in Mar 2024
Response from Hotel team on 10 Mar,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying here. It was close to all the downtown activities we had planned. Rooms were very spacious. Staff was very friendly
Stayed 1 night in Mar 2024
Response from Team Homewood on 8 Mar,2024
Thank you for staying with us. We look forward to your next stay with us

8/10 Good

Emil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Homewood on 5 Mar,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

JAMES

easy
Stayed 1 night in Feb 2024
Response from team homeweod on 29 Feb,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Annetta

Stayed 2 nights in Nov 2023
Response from Team Homewood on 27 Feb,2024
Thank you for staying with us. We look forward to your next stay with us

8/10 Good

Gary

Travelled with partner
Good location, nice rooms, limited parking
Stayed 1 night in Feb 2024
Response from Team Homewood on 26 Feb,2024
Thank you for staying with us. We look forward to your next stay with us

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Team Homewood on 21 Feb,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Team Homewood on 20 Feb,2024
Thank you for staying with us. We look forward to your next stay with us

4/10 Poor

Patricia

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Team homewood on 19 Feb,2024
We are sorry to see your low rating of your recent stay at our hotel and we'd like to learn more about your experience. Please call our general manager at your convenience. Your comments are important to us.

10/10 Excellent

Zekia

Liked: Cleanliness, staff & service, property conditions & facilities
It’s Definitely With In Walking Distance of nearly so many different choices to eat or shop and be entertained
Stayed 1 night in Feb 2024
Response from Team Homewood on 17 Feb,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Team Homewood on 14 Feb,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Bri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, will be going back!
Stayed 2 nights in Jan 2024
Response from Hotel team on 11 Feb,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Abby

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the convenience of your hotel. Great decor and very luxurious. Would stay here again.
Stayed 1 night in Feb 2024
Response from Team Homnewood on 10 Feb,2024
Thank you for staying with us. We look forward to your next stay with us

8/10 Good

Jo

Stayed 2 nights in Feb 2024
Response from Team homewood on 9 Feb,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

charles r

Liked: Cleanliness, staff & service, property conditions & facilities
Although this property is right next to the hospital I felt pretty safe. There’s lots of homeless and I don’t carry cash. But I walked to where I wanted to eat. I enjoyed my stay and I loved my bed!
Stayed 1 night in Jan 2024
Response from Team Homewood on 6 Feb,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Jan 2024
Response from Team Homewood on 6 Feb,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Adel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Quieter than expected for the downtown location. Many near by restaurants. The staff was extremely friendly and handled a situation with a homeless man entering the lobby very respectfully. The shuttle the provided was a nice bonus
Stayed 1 night in Feb 2024
Response from Team Homewood on 5 Feb,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Jermaine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Add more breakfast
Stayed 1 night in Feb 2024
Response from Hotel team on 4 Feb,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Team Homewood on 2 Feb,2024
Thank you for staying with us. We look forward to your next stay with us

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Front desk staff was very nice. Breakfast was light but very good! Location was good and close to the university. The sofa in the room reeked of urine. It was so bad that after my niece sat on it she had to change clothes!!! We were supposed to have parking available but we were told that their garage was full so we had to park in the public garage a block or so away.
Stayed 1 night in Jan 2024
Response from Team Homewood on 2 Feb,2024
Thank you for staying with us. We are sorry to hear about the less that perfect stay and are looking into your comments. Guest feedback is extremely important to us as it helps us measure our performance and seek improvement. Thank you for your feedback.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Homewood on 31 Jan,2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this hotel may not look that grand on the outside, my suite room was probably one of the best rooms I've stayed in. It was roomy, laid out well and well-stocked.
Stayed 1 night in Jan 2024
Response from Team Homewood on 29 Jan,2024
Thank you for staying with us. We look forward to your next stay with us

6/10 Okay

Tina

Travelled with family
Liked: Property conditions & facilities
Hard to find parking. And fire alarm went off at 4 am
Stayed 1 night in Jan 2024
Response from Team Homewood on 29 Jan,2024
Thank you for staying with us. We appreciate guest feedback as it helps us improve, We will be looking into your comments for immediate improvements.