Front of property – evening/night

Reviews of Novotel Coventry M6/J3

3 out of 5
Novotel Coventry M6/J3
Wilsons Lane Longford, Coventry, England

Reviews

8.0

Very good

Rating 10 - Excellent. 274 out of 717 reviews" "
Rating 8 - Good. 246 out of 717 reviews" "
Rating 6 - Okay. 124 out of 717 reviews" "
Rating 4 - Poor. 42 out of 717 reviews" "
Rating 2 - Terrible. 31 out of 717 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Irram

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in was okay and hotel was very clear. When the bedsheets were changed, they smelt like damp and also had bites on legs but all windows were closed
Stayed 3 nights in May 2024

10/10 Excellent

Kiera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Helen

Stayed 2 nights in May 2024
Response from Harpreet on 24 May,2024
Thank you Helen for the review

10/10 Excellent

Gabriel

Very good!
Stayed 1 night in May 2024

6/10 Okay

Tracey

Liked: Cleanliness, amenities
Disliked: Staff & service
Room smelt of gas. No tv remote either. But clean and comfortable.
Stayed 1 night in Apr 2024
Response from Harpreet on 24 May,2024
Thank you for the awesome review Tracey.

8/10 Good

Mohammad, Slough

Liked: Cleanliness, amenities
Very friendly staff
Stayed 2 nights in May 2024
Response from Harpreet on 24 May,2024
Thank you for the review Mohammad

10/10 Excellent

aaron

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 3 nights in Apr 2024
Response from Harpreet on 24 May,2024
Thank you for the lovely review Aaron

8/10 Good

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Harpreet on 29 Apr,2024
Thank you Kiran

10/10 Excellent

Brian

Breakfast not very hot
Stayed 1 night in Apr 2024
Response from Harpreet on 29 Apr,2024
Hello Brian, thank you for the review. I will share with the breakfast team.

6/10 Okay

Jeremy

Stayed 4 nights in Apr 2024
Response from Harpreet on 24 May,2024
Thank you Jeremy for the review

10/10 Excellent

Augusta

Stayed 2 nights in Apr 2024

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Harpreet on 23 Apr,2024
Thanks James

8/10 Good

NodDj

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel with a good breakfast and discounted parking if you are staying at the hotel. Some areas in the bedroom were tired but it was clean and comfortable 😊 Every staff member I came across was friendly and polite.
Response from Harpreet on 23 Apr,2024
Dear Guest,Thank you for your positive feedback. We're pleased you enjoyed our modern hotel and delicious breakfast, along with our discounted parking. We appreciate your comments about the bedroom and are glad you found it clean and comfortable. Our friendly and polite staff are committed to providing excellent service. We hope to welcome you back soon.

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the food was good, would definitely stay there again
Stayed 1 night in Mar 2024
Response from Harpreet on 23 Apr,2024
Thank you so much Ian for the awesome review.

4/10 Poor

Joann

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for a supierior room with a queen bed. It was a bog standard room with a king bed. The quilt cover had rips in it. The carpet was stained the walls were dirty. I had to pay extra for staying in the carpark which wasnt advertised anywhere online or around the carpark or hotel. I called for room service and they wanted to charge again obviously i knew i had to pay for the food but this was an extra charge. I went out for a smoke quite late and sat in my car and witnessed a lad trying to gain access to cars in the carpark. I reported it and the guys went outside to see if they could find him. Later he was back with 4 friends. I didnt feel safe to be honest. If it wasnt for the fact that i was staying here for a wedding near by and the fact that id used all the money i had on this hotel i wouldnt have stayed here. I would have stayed else where. When i raised about the room, bed, cleanliness to reception she replied well you was miss sold the room cause they are all standard rooms and king beds, and the room is what it is. I have never stayed anywhere where they have this attitude and normally will do what they can to help resolve the issue. Very dissapointed
Stayed 2 nights in Mar 2024
Response from Harpreet on 23 Apr,2024
Thank you for sharing your feedback with us. We apologize for the disappointment you experienced during your stay.We regret the misunderstanding regarding your room type and the cleanliness issues you encountered. Your concerns have been noted, and we will take steps to address them internally.Regarding the car park charges and security concerns, we apologize for any inconvenience caused. We will review our policies and security measures to prevent similar issues in the future.

8/10 Good

Aswathy

Liked: Cleanliness, staff & service, property conditions & facilities
was good
Stayed 4 nights in Mar 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Harpreet on 22 Mar,2024
Thank you James

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, large room with blackout curtains & comfy bed. will definitely be using Novotel again
Stayed 1 night in Mar 2024
Response from Harpreet on 22 Mar,2024
Thank you for your kind words! We're delighted that you enjoyed your stay with us and found our room amenities to your liking. We appreciate your loyalty and look forward to welcoming you back to Novotel in the future.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff we're very friendly and helpful. Rooms were nice. The location is very accessible from major roads. Food was pretty good
Stayed 2 nights in Mar 2024
Response from Harpreet on 22 Mar,2024
Thank you for your positive feedback! We're delighted to hear that you found our staff friendly and helpful, enjoyed our nice rooms, and found our location accessible. We're glad you also liked the food.We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Christy

Faddika at the front desk was very helpful. I appreciate how helpful he was.
Stayed 1 night in Feb 2024
Response from Harpreet on 22 Mar,2024
Hello Christy, thank you for the wonderful review.

10/10 Excellent

Derek

Stayed 1 night in Feb 2024
Response from Harpreet on 22 Mar,2024
Hello Derek, thank you

8/10 Good

Wole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and my definitely give a huge thumbs up to Riza for getting us sorted for an early check-in, very much appreciated.
Stayed 1 night in Feb 2024
Response from Harpreet on 26 Feb,2024
Thank you for the awesome review Wole, I will share your comments with Raza

8/10 Good

Navid

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Harpreet on 26 Feb,2024
Thank you Navid

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, everything I needed 😄
Very clean and well maintained with friendly staff and great breakfast options, nice bar and meal options, would be happy to return 😀
Stayed 5 nights in Feb 2024
Response from Harpreet on 26 Feb,2024
Thank you for the lovely review Mark. Hopefully we will see you again soon

6/10 Okay

Toni

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Harpreet on 26 Feb,2024
Thank you Toni

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was lovely hotel staff were lovely
Stayed 1 night in Feb 2024
Response from Harpreet on 13 Feb,2024
Thank you

10/10 Excellent

Daren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Lovley modern spacious room , with lovley bathroom facilities plus arriving late it was a warm welcome from the reception staff plus the added bonus of having food available & bar open which has become a rare opportunity
Stayed 1 night in Jan 2024
Response from Harpreet on 13 Feb,2024
Thank you so much for the awesome review Daren

10/10 Excellent

Navid

Stayed 1 night in Jan 2024
Response from Harpreet on 13 Feb,2024
Thank you for the lovely review Navid

10/10 Excellent

Stephen, Warwick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located for the M6 and Coventry, nice hotel, good rooms, great beds and very clean throughout. Also does a good buffet breakfast too
Stayed 1 night in Dec 2023
Response from Harpreet on 25 Jan,2024
Thank you for the awesome review Stephen

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Only I wish I did was stay longer
Stayed 1 night in Jan 2024
Response from Harpreet on 25 Jan,2024
Barry this review is so lovely, thank you so much. I plan on sharing with the team at our next meeting.

6/10 Okay

Steve

Liked: Cleanliness
Had to pay extra to park. Shower did not drain very well so the tray filled with water.
Stayed 1 night in Jan 2024
Response from Harpreet on 25 Jan,2024
Hello Steve, my apologies for the issues you faced. I will ask the maintenance team to investigate.

10/10 Excellent

Mustafa Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
One of the most comfortable Hotels i have stayed considering i suffer back problems. I Love the shower room love the idea toilet is separately.
Stayed 2 nights in Jan 2024
Response from Harpreet on 25 Jan,2024
Hello Mustasfa, I am so happy to read you enjoyed your stay. Thank you for sharing your experience with this wonderful review.

10/10 Excellent

Zeshaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harpreet on 25 Jan,2024
Thank you Zeshann

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Harpreet on 25 Jan,2024
Thank you William

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable nights sleep
We had booked a twin room but it hadn’t been added to the system but the receptionist got us allocated to a twin pretty quickly. Room was very comfortable, beds a really nice balance between soft and firm - super comfortable. Considering it’s by the motorway we couldn’t hear anything with the windows closed and between that, the blackout curtains and the air con it made for a really good nights sleep - would definitely stay again!
Stayed 1 night in Dec 2023
Response from Harpreet on 25 Jan,2024
Hello Jade, thank you for sharing all about your great stay. I appreciate you taking the time to post about it.

8/10 Good

warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Harpreet on 25 Jan,2024
Thanks Warren

10/10 Excellent

Giorgio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Harpreet on 25 Jan,2024
Thank you Giorgio

8/10 Good

Tatontsang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Harpreet on 25 Jan,2024
Thank you Tatontsang

10/10 Excellent

Gurbax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Aaron

Stayed 1 night in Dec 2023

10/10 Excellent

Baljit

Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Isabel

Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from Harpreet on 25 Jan,2024
Thank you Peter

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Harpreet on 14 Dec,2023
Thank you John

10/10 Excellent

Lewis

Stayed 1 night in Dec 2023
Response from Harpreet on 14 Dec,2023
Thank you Lewis

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Harpreet on 14 Dec,2023
Thank you

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good facilities for a place to stay after a night out. Breakfast was great!
Stayed 1 night in Dec 2023
Response from Harpreet on 14 Dec,2023
Hello Emma thank you for the awesome review.

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met by a smiling receptionist. Check in was quick. Room clean and comfortable and surprisingly quiet.
Stayed 1 night in Dec 2023
Response from Harpreet on 14 Dec,2023
Hello Bev thank you for the lovely review

10/10 Excellent

Olomololaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Harpreet on 5 Dec,2023
Thank you