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Reviews of Village Hotel Coventry

3.5 out of 5
Village Hotel Coventry
Dolomite Avenue, Coventry Business Park, Coventry, England

Reviews

8.0

Very good

Rating 10 - Excellent. 403 out of 1000 reviews" "
Rating 8 - Good. 346 out of 1000 reviews" "
Rating 6 - Okay. 134 out of 1000 reviews" "
Rating 4 - Poor. 76 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

saul

Stayed 1 night in Apr 2024
Response from Tiago Rosa on 2 May,2024
Dear Saul,Thank you for your 4/5 review.

10/10 Excellent

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great thank you for the team at the hotel
Stayed 1 night in Mar 2024
Response from Tiago Rosa on 29 Mar,2024
Dear Mark,Thank you for your review.

8/10 Good

Darren

Stayed 2 nights in Mar 2024
Response from Tiago Rosa on 17 Apr,2024
Dear Darren,I'm Sorry you didn't have a more positive experience with us.

6/10 Okay

madhavan

Business traveller
Liked: Staff & service
location and ease of transport
Stayed 1 night in Mar 2024
Response from Tiago Rosa on 19 Mar,2024
Dear madhavan,Thank you for your review.

4/10 Poor

Scott, Dundee

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Leisure facilities were excellent, everything else was sub par, especially considering the cost of our 4 night stay.
Stayed 4 nights in Mar 2024
Response from Tiago Rosa on 15 Mar,2024
Dear Scott,Thank you for taking the time to write a review of our Hotel.I'm sorry we couldn't give you an excellent experience all round.Kind RegardsTiago RosaReception Manager

4/10 Poor

Nigel

Stayed 2 nights in Mar 2024
Response from Tiago Rosa on 3 Apr,2024
Dear Nigel,I'm sorry we didn't give you a 10/10 experience.

8/10 Good

lynn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay overall, quiet rooms, comfy bed and great shower, breakfast good, but sort the potatoes out they either need to be crispy or hash browns!
Stayed 1 night in Feb 2024
Response from Tiago Rosa on 27 Feb,2024
Dear Lynn,Thank you for such great feedback.Kind RegardsTiago RosaReception Manager

10/10 Excellent

Barry

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tiago Rosa on 27 Feb,2024
Dear Barry,Thank you for the 5/5 feedback.

6/10 Okay

Fiona

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I stay in a lot of hotels both for business and leisure. This Village Hotel was 'ok'. Finding a previous occupants contact lens at the side of the bed wasn't fun and the bathroom was incredibly tired and grotty. The staff were lovely but you got the impression they were lacking in energy. Great location and the usual Village trappings but not my best experience by a long way.
Stayed 1 night in Feb 2024
Response from Tiago Rosa on 24 Feb,2024
Dear Fiona,Thank you for your feedback.

8/10 Good

Paul, Basingstoke

Stayed 2 nights in Feb 2024
Response from Tiago Rosa on 21 Mar,2024
Dear Paul,Thank you for such a good score.Kind RegardsTiago RosaReception Manager

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really good weekend with a few tweaks it would be a fantastic weekend.
Stayed 2 nights in Feb 2024
Response from Michael on 7 Feb,2024
Hello, thank you for taking the time to leave us your feedback, we are happy you enjoyed your stay and hope to see you again soon

8/10 Good

Hitesh

Stayed 3 nights in Jan 2024
Response from Tiago Rosa on 1 Feb,2024
Dear Hitesh,Thank you for the 8/10 feedback. on your next stay I hope we can get the 10/10 that we all want.Kind RegardsTiago RosaReception Manager

2/10 Terrible

ABDULAZIZ

Disliked: Property conditions & facilities
Extremely noisy, bar and club on the ground floor. Blinds don’t fully cover the windows
Stayed 1 night in Jan 2024
Response from mark on 30 Jan,2024
Good evening, I hope all is well Thank you for your feedback we are so sorry it wasn't perfect, I will follow up with the team We really hope we will see you again in the future Kind regards Mark Starkey

8/10 Good

b

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mark on 30 Jan,2024
Good morning I hope all is well thank you for your feedback and we really look forward to seeing you again soon Mark Starkey

10/10 Excellent

Kaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mark on 30 Jan,2024
Good morning I hope all is well thank you for your feedback and we really look forward to seeing you again soon Mark Starkey

6/10 Okay

Chris

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Poor Service
Booked a club room to include gym and swimming but was then told by a staff member swimming was until 6pm for children. Walked past the pool at 6.45pm to see children still in pool, then told it ends at 7pm so my children missed out. Complained twice about noise from room above both in the evening and at 5.30am in the morning and nothing done about it. Given a weak apology which doesn’t cut it. I stay in hotels both home and abroad weekly and this is my first ever negative review and won’t be rushing back here.
Stayed 1 night in Jan 2024
Response from mark on 30 Jan,2024
Good evening, I hope all is well Thank you for your feedback we are so sorry it wasn't perfect, I will follow up with the team We really hope we will see you again in the future Kind regards Mark Starkey

8/10 Good

Laura

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from mark on 30 Jan,2024
Good morning I hope all is well thank you for your feedback and we really look forward to seeing you again soon Mark Starkey

4/10 Poor

Aditi

Stayed 1 night in Dec 2023
Response from mark on 30 Jan,2024
Good evening, I hope all is well Thank you for your feedback we are so sorry it wasn't perfect, I will follow up with the team We really hope we will see you again in the future Kind regards Mark Starkey

6/10 Okay

James

Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from mark on 30 Jan,2024
Good evening, I hope all is well Thank you for your feedback we are so sorry it wasn't perfect, I will follow up with the team We really hope we will see you again in the future Kind regards Mark Starkey

10/10 Excellent

Hitesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from mark on 30 Jan,2024
Good morning I hope all is well thank you for your feedback and we really look forward to seeing you again soon Mark Starkey

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mark on 18 Jan,2024
Thank you for feedback and we look forward to seeing you again soonKind regards Mark

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Darts q shool trip jdc
Fantastic stay very clean and nice staff Drinks at bar over priced Very nice thow stay again ? Yes i would
Stayed 1 night in Jan 2024
Response from Mark on 18 Jan,2024
Thank you for your feedback and we hope to see you again soonkind regardsMark

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Rooms good size and clean, check in really easy and bar reasonable price
Stayed 1 night in Jan 2024
Response from mark on 18 Jan,2024
Thank you for your feedback and we hope to see you again soonkind regardsMark

6/10 Okay

Yiu Pun

Stayed 3 nights in Jan 2024
Response from Tiago Rosa on 11 Jan,2024
Dear Yiu Pun,Thank you for your feedback.Kind RegardsTiago RosaReception Manager

8/10 Good

Andrew

Stayed 1 night in Dec 2023
Response from mark on 30 Jan,2024
Good evening, I hope all is well Thank you for your feedback we are so sorry it wasn't perfect, I will follow up with the team We really hope we will see you again in the future Kind regards Mark Starkey

8/10 Good

Azeez

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tiago Rosa on 11 Jan,2024
Dear Azeez,Happy to see the score of 8/10 you gave us.Hope to welcome you back.Kind RegardsTiago RosaReception Manager

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Tiago Rosa on 11 Jan,2024
Dear Chris,Thank you for your great score given to our Hotel.Kind RegardsTiago RosaReception Manager

10/10 Excellent

Jennifer

Stayed 3 nights in Dec 2023
Response from Tiago Rosa on 11 Jan,2024
Dear Jennifer,Wow what a great score, Thank you so much.Kind RegardsTiago RosaReception Manager

2/10 Terrible

Paul

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tiago Rosa on 11 Jan,2024
Dear Paul,I'm sorry we were unable to give you a 10/10 experience.Kind RegardsTiago RosaReception Manager

6/10 Okay

Maureen

Stayed 1 night in Dec 2023
Response from Tiago Rosa on 11 Jan,2024
Dear Maureen,Thank you for your feedback.Kind RegardsTiago RosaReception Manager

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleeping
Relaxing
Stayed 1 night in Dec 2023
Response from Tiago Rosa on 21 Dec,2023
Dear Norman,Thank you for your score.

4/10 Poor

Rumun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tiago Rosa on 21 Dec,2023
Dear Rumun,Thank you for your feedback.

10/10 Excellent

Zuzanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tiago Rosa on 21 Dec,2023
Dear Zuzanna,Thank you for a 10/10 feedback.

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Main shower head did not work
Stayed 1 night in Dec 2023
Response from Tiago Rosa on 21 Dec,2023
Dear Peter,Thank you for your feedback.

10/10 Excellent

Denise

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel I booked this for my son and grandson. My son said it was a lovely hotel
Stayed 1 night in Dec 2023
Response from Tiago Rosa on 21 Dec,2023
Dear Denise,Always great to read such fantastic feedback.Kind RegardsTiago RosaReception Manager

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tiago Rosa on 21 Dec,2023
Thank you for the 5/5 score.

6/10 Okay

Helen

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The bathroom was disgusting. There was still items from a previous guest. A used razor on the shower. Long hairs on the shower and used tissues in the bin. Grim
Stayed 1 night in Nov 2023
Response from Tiago Rosa on 28 Nov,2023
Dear Helen,Thank you for taking the time and the trouble to let us have your feedback, most appreciated. Kind regardsTiago RosaReception Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tiago Rosa on 28 Nov,2023
Dear Laura,Thank you for such an amazing feedback.Kind RegardsTiago RosaReception Manager

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and had a free upgrade
Stayed 1 night in Nov 2023
Response from Tiago Rosa on 5 Nov,2023
Dear Kathy,I'm happy to read you had a lovely stay.Kind RegardsTiago RosaReception Manager

4/10 Poor

Nick

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Good gym but dirty room
Really great gym and many friendly staff but unfortunately my room was dirty and really hadn’t been cleaned properly. Unfortunately, no notes were taken when I gave some friendly feedback to receptionist.
Stayed 1 night in Oct 2023
Response from Tiago Rosa on 5 Nov,2023
Dear Nick, Thank you for taking the time and the trouble to let us have your feedback, much appreciated. I am sorry we did not fully meet your expectations on this occasion. Kind regardsTiago RosaReception Manager

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2023
Response from Tiago Rosa on 5 Nov,2023
Dear David,I'm sorry we didn't give you a 10/10 experience.

8/10 Good

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall i had a comfortable stay. The room and bathroom were both clean. Dust on the lamp in the corner and a couple of stains on the carpet made it look a bit tired. Floor was a bit squeaky at the bathroom entrance too.
Stayed 1 night in Oct 2023
Response from Tiago Rosa on 5 Nov,2023
Dear Anita,Thank you for your feedback.Kind RegardsTiago RosaReception Manager

4/10 Poor

Andrew

Basic
Basic is the best word to describe it. There was a good iron in the room, that’s the only positive thing I can say. The room smelt damp when I checked in and it was very morbid looking
Stayed 1 night in Sep 2023
Response from Tiago Rosa on 5 Nov,2023
Dear Andrew,Thank you for taking the time and the trouble to let us have your feedback.

4/10 Poor

Helen

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Check in was easy enough as automated. Room was only just OK, no plugs near any mirrors, a bit old and tatty Bathroom was very old and tatty Shower was ok but again mouldy and old Would not stay again
Stayed 1 night in Sep 2023
Response from Tiago Rosa on 5 Nov,2023
Dear Helen, Thank you for taking the time and the trouble to let us have your feedback, much appreciated. I am sorry we did not fully meet your expectations on this occasion. Kind regardsTiago RosaReception Manager

8/10 Good

Rob

Liked: Staff & service, property conditions & facilities, room comfort
Good but needs destination charging infrastrrough
It was good with good parking but there was no destination EV charging infrastructure to plug into overnight (please note we I'm not suggesting a couple of rapid charges, but destination 3kWh ones covering the car park so there's good availability).
Stayed 1 night in Sep 2023
Response from Tiago Rosa on 27 Sept,2023
Dear Rob,Thank you for your feedback and suggestion, they are greatly appreciated.Hope to welcome you back in the future.Kind RegardsTiago RosaReception Manager

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Tiago Rosa on 27 Sept,2023
Dear Mark,Thank you for your 8/10 rating.Kind RegardsTiago RosaReception Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very welcoming hotel
We've stayed here before didn't realize the check out had changed to 10am from 11am but the staff were excellent about it
Stayed 2 nights in Sep 2023
Response from Tiago Rosa on 20 Sept,2023
Dear Jennifer,Thank you for your feedback.Kind RegardsTiago RosaReception Manager

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Noisy dirty room, staff disinterested when asked about it. Restarant service slow and equally disinterested
Stayed 1 night in Sep 2023
Response from Tiago Rosa on 20 Sept,2023
Dear Andrew,I'm sorry we weren't able to give you a 10/10 experience.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Tiago Rosa on 20 Sept,2023
Dear Ruth,Thank you for such an amazing score.Kind RegardsTiago RosaReception Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lively city hotel aimed at younger users good facilities staff very helpful clean a d functional good pool
Stayed 1 night in Sep 2023
Response from Tiago Rosa on 20 Sept,2023
Dear Guest,I'm happy to read you enjoyed your stay with us.Kind RegardsTiago RosaReception Manager