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Reviews of Solutel

4 out of 5
Solutel
Orozbekov Str. 15, Bishkek

Reviews

9.6

Exceptional

Rating 10 - Excellent. 42 out of 54 reviews" "
Rating 8 - Good. 10 out of 54 reviews" "
Rating 6 - Okay. 1 out of 54 reviews" "
Rating 4 - Poor. 1 out of 54 reviews" "
Rating 2 - Terrible. 0 out of 54 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Zhibek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location nice room
Stayed 3 nights in Oct 2023

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay at solutel
everything was amazing. friendly and helpful concierge, room is huge, clean and comfortable, location good as well - about 20min walk to central square
Stayed 1 night in Jul 2023

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023

6/10 Okay

Adele

Travelled with family
Liked: Staff & service
Great service, room condition could be improved
Service was great and we enjoyed the sauna several times, however hotel condition & cleanliness could be improved. The first room we got (41) had a strange plastic carpet smell to which my mom was allergic. In the second one (36) the bathroom started smelling like sewage after 1 night. The staff were very quick in resolving all these issues but the sewage smell was still there (tho bearable) the rest if our 1-week stay. Other rooms offered to us had smelly carpets so we decided to tolerate the sewage smell since it was only in the bathroom and we didn’t smell it when the bathroom door was closed. Also while our towels were changed and the bathroom was cleaned quite well every day it seems they did not vacuum the floor in the actual room. The breakfast was ok.
Stayed 8 nights in Aug 2022

4/10 Poor

ada

Disliked: Cleanliness, amenities, property conditions & facilities
The manager, reception and bar staff were helpful. The housekeeping needs to improve vacuuming, making up beds, checking doors before leaving rooms. Website photos do not give an accurate representation of the interior. Solutel Hotel is overpriced.
Stayed 3 nights in May 2022

8/10 Good

Nikoloz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
It was pleasant experience!
Stayed 5 nights in May 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding on every level
Stayed 1 night in Oct 2021
Response from Solutel hotel on 27 Oct,2021
Thank you so much! We will be very glad to see you here again.

8/10 Good

farshid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
My first stay at Solutel was so good that I went back for another three nights at the end of my Kyrgyzstan tour! The hotel is tucked away on a lovely & very quiet dead end street so I slept really soundly. But it is in easy walking to the sites and museums. And to a lovely tree-lined boulevard that was so pleasant to stroll after dinner each night to see families out playing with their children - and to nab a "best ever raspberry sorbet" from a food truck that is on the left as you head toward Ala Too square! Breakfast was great with lots of variety and healthy options. But what made both of my stays so exceptional was how incredibly helpful and polite every single staff member was. As a solo female traveler on my first trip to Kyrgyzstan, I found that really reassuring. They helped with cabs, getting my rapid PCR test (fyi- they have a partnership with the Bonetsky lab so is only cost me about $15), where to buy sea buckthorn berries, ideas for must see spots on my next trip, etc! They delivered exceptional customer service and all with lovely smiles.
Stayed 2 nights in Aug 2021

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
This is one of the best hotels in the world. Exceptional service, very good and spacious rooms, everything is up to the highest standards. Very satisfied with my stay. My colleagues and myself have stayed at Solutel many times, and keep coming back every time we visit Bishkek. Breakfast is also very good. Highly recommend!
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
The hotel is very nice, comfortable and clean. I had a very pleasant stay.
Stayed 4 nights in Mar 2020

8/10 Good

Yoshie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and spacious room
I stayed at Solutel on my colleague’s recommendation. It seemed like a small hotel but I liked it because it was always quiet.The room was clean and spacious, breakfast was great, and staff were always friendly and helpful. The only negative was that there was no grocery store or supermarket nearby and it had limited dining options around. Having said that the hotel meals were good so I didn’t really have to go out.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Aidana Nasyrova, Quality Manager on 15 Jun,2019
Dear Guest! Thank you very much for the highest mark! We happy to know that you enjoyed your stay at Solutel Hotel. We hope to welcome you again in the future!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Like - accessibility .............................
Stayed 6 nights in Apr 2019
Response from Aidana Nasyrova, Quality Manager on 31 May,2019
Dear Guest, thank you very much for you feedback! Glad to know that you liked our hotel and enjoyed your stay. We look forward to greeting you again at Solutel!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
We stayed for 7 nights the hotel staff were exceptional The staff's English was great. We arrived very early and we were able to check into our room The room was spacious and clean perfect for a weeks stay Location was central to everything great restaurants within 5 minutes walk Overall perfect
Stayed 7 nights in Sep 2018
Response from Aidana Nasyrova, Quality Manager on 9 Oct,2018
Dear Kristin! Thank you for taking out your valuable time to comment on your travel experience and for maximum point! We are delighted that you enjoyed your stay at the hotel. We are very grateful for your kind words about the staff. Also thank you for highlighting rooms and hotel central location. Your feedback is very much appreciated. We look forward to having the pleasure of welcoming you back again in the future!

10/10 Excellent

JODY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After backpacking through Kyrgyzstan and staying in yurts and guest rooms, I wanted to treat myself for the last two nights to some comfort. I selected the Solutel for its price (relative to other four star hotels) and proximity (short walking distance to central train station, money changers, eateries, and Ala Too Square). The check-in was quick and I was allowed to check in early. There are only 18 rooms in the hotel, which are distributed over four floors. My single room was on the second floor. The elevator is quick and clean for those who need to use it. Upon entering the room, I was amazed by its size (compared to what I had been staying in Kyrgyzstan). The bathroom is spacious, includes a bidet, and hot showers at good pressure. The closet includes a safe. I was provided with two free bottles of water, which I stored in the minibar fridge. There are plenty of outlets for charging electronics, and the television reception is strong and clear, with many channels in English. The bed was comfy. Two of the four pillows were solid and heavy. like sandbags (which I noticed everywhere I went in Central Asia). My room was equipped with two balconies. The hotel offers an airport transfer for $10.00, which is handy for a 0400 AM departure. The breakfast buffet was substantial in offerings and amount (especially if you arrive at 0700 AM in the morning). The staff are very friendly and speak English quite fluently. The neighborhood appeared safe, as I walked around until 0200 AM
Stayed 2 nights in Sep 2018
Response from Aidana Nasyrova, Quality Manager on 9 Oct,2018
Dear Jody! First of all thank you very much for taking your time to post your comments regarding your visit to the hotel. Your feedback is very much appreciated. We are extremely happy to hear your stay was wonderful. Extremely thanks for highlighting so many positive details of your stay. We are sure your great feedback will be good guide for many travelers. Your complimentary remarks about facilities of the room, the variety and amount of the served breakfast, service quality provided by our team members were delight to read. Your feedback will not be only motivation for all the Solutel team members but also it will be great inspiration for us to continue providing the best service experience. Thanks very much for recommending us! We enjoyed looking after you and hope to have the pleasure of welcoming you back again in the future!

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with Value for Money
Very good hotel. Staff was friendly and efficient. Would stay there again.
Stayed 4 nights in Sep 2018
Response from Aidana Nasyrova, Quality Manager on 9 Oct,2018
Dear Rahul! Thank you for taking the time to share your feedback with us and giving us highest point! We are truly delighted that you enjoyed our hotel and the service. We very much look forward to welcoming you back!

10/10 Excellent

Daniel

The room was nice and spacey and the service was excellent!
Stayed 1 night in Sep 2018
Response from Aidana Nasyrova, Quality Manager on 9 Oct,2018
Dear Daniel! Thank you very much for taking the time to share your experience with us. We do highly appreciate your kind words on our hotel rooms and the service provided by our Team! We very much look forward to welcoming you back again!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A TEN
It was the staff's pleasure to serve and even beyond trying to be helpful in any way they could. Room was spacious and clean.
Stayed 2 nights in Jul 2018

8/10 Good

Volker, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and meet expectations of a international standards. Central location. Most attractions can be reached by foot. Good restaurants are close by. I selected this hotel because of a good balance of price and location.
Stayed 1 night in Jul 2018

10/10 Excellent

Inna, Washington, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in city center, very friendly and professional staff, spacious rooms.
Stayed 3 nights in May 2018
Response from Aidana Nasyrova, Quality Manager on 16 Jun,2018
Dear Inna, Thank you for highest mark and taking out your valuable time to comment on your travel experience at Solutel Hotel! We are delighted that you enjoyed hotel and its rooms. We are also very grateful for your kind words about the staff. Your satisfaction always is the biggest happiness for all the team members. We look forward to having the pleasure of welcoming you back again in the future! Best wishes, Aidana Nasyrova, Quality Manager

10/10 Excellent

Gina, Dubai, Copenhagen, Kabul (roaming)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service - Great location
Everyone from the person Cem who drove me to and from the airport, all the reception and concierge staff, the cook and the breakfast, the sauna and massage by a doctor to the most comfortable bed and a gorgeous view of the mountains. Not to mention lovely Kyrgyzstan as such. Highly recommend Solutel and a visit to Bishkek
Stayed 3 nights in Apr 2018
Response from Aidana Nasyrova, Quality Manager on 16 Jun,2018
Dear Gina, First of all thank you very much for taking your time to post your review regarding your visit to the hotel! We are extremely happy to hear your stay was wonderful. Extremely thanks for highlighting so many positive details of your stay. We are sure your great feedback will be great guide for many travelers! We'll be so grateful if you could also leave a comment on Tripadvisor.com about Solutel Hotel. We hope to welcome you back again! Best wishes, Aidana Nasyrova Quality Manager

10/10 Excellent

Mark , Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to city centre
We stayed 3 nights in August 2017 as tourist guests and were pleasantly surprised at the extreme politeness and helpful assistance of all the staff. All our requests and needs were met with enthusiastic endeavour. The restaurant has lovely meals and options to suit all pallets and cultures. The breakfast buffet is substantial with some fine options. The rooms are well appointed including comfortable beds, lounge area and pleasant bathrooms. The only downside I would have to say is the gym is too small with too few equipment. Overall a nice hotel.
Stayed 3 nights in Aug 2017

10/10 Excellent

Dale, Baghdad, Iraq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of Bishkek city.
I had arrived at the hotel well before the normal check-in time. The staff at the desk mentioned that the room was available yet, but they did have the use of an area to store my luggage while I waited. In the mean time they said that I was more than welcome to have breakfast. While I was having my breakfast one of the staff came over to let me know that my luggage was already in the room, I checked in and my stay at the Solutel was excellent. The whole staff at the hotel from the front desk to housekeeping was excellent. The staff does speak English as my Russian was limited to just a very few words. The photos are the real deal in regards to the room that I had made reservations for. Everything that I experienced at the hotel excellent. Nothing more can be said.
Stayed 9 nights in Jul 2017
Response from Aidana Nasyrova on 31 Jul,2017
Dear Mr. Dale! Thank you for being our guest and for writing such a great review! We're happy to know that you have enjoyed your stay with us! Extremely thanks for highlighting so many positive details of your stay. We are sure your great feedback will be great guide for many travelers. Also we'll be beyond grateful if you could leave a comment about Solutel on Tripadvisor.com. Thank you in advance! Best wishes, Aidana Nasyrova, Quality Manager

10/10 Excellent

Peter, Bishkek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
great experience comparable to a boutique US hotel. 18 rooms only. 25 staff.
Stayed 2 nights in Jun 2017
Dear Peter! Thank you very much for your review and rating us highly! We're very glad that you've enjoyed your stay with us. Also you can help us to improve our rating and write review on Tripadvisor.com. We hope to have pleasure to welcome you again in Solutel Hotel! Best wishes, Aidana Nasyrova, Quality Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and a great location.
There were some "bumps" but the manager and staff were very accommodating.
Stayed 8 nights in May 2017
Dear Neil! Thank you for your review and for being our guest! All we care about is our guest to be happy while staying with us! We hope to welcome you back in the future! Best wishes, Aidana Nasyrova, Quality Manager

10/10 Excellent

Ingeborg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommended
excellent service from every staff member, great location, fantastic room

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort with fine service in excellent location
Excellent housekeeping with outstanding follow up from Ms Saule that made me very welcome over a 30 day business stay

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in the center of Byshkek
This is a very comfortbable hotel, the room has everything what one may need during a day or night. Hotel also has good kitchen, including room service. Staff is very usefull and it is possible to cimmunicate with them through Whatsup ( i.e. ordering airport transfer, just few hours before arrival).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Bishkek
The whole stay was excellent. I would recommend it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great smaller hotel downtown
Great international-quality hotel in Bishkek. Very friendly staff.

10/10 Excellent

James, New York/Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel in a developing section of Bishkek
The hotel was a little hard for even the taxi driver to find, in an area off the main road and still under construction. It is next door to the equally new Ambassador Hotel. Upon arrival, however, the staff was friendly and attentive (the concierge and receptionist always smile and stand up to greet you, whenever you pass by). The facilities are sparkling new. The room was spacious, quiet and comfortable with a welcoming king size bed and all amenities. Service was excellent, as was the daily buffet breakfast. On departing, the staff were helpful in arranging my airport transfer. Overall, a pleasant stay.

10/10 Excellent

Enes

Stayed 2 nights in Jun 2023

10/10 Excellent

Nobuko

Liked: Staff & service
Stayed 4 nights in May 2023

8/10 Good

ayvaz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel and position
very good hotel and position in the centre of BIshkek. The room is very clean and very large. the service is very good and receptionist is gentle. i stayed two nights. i suggest this location in Bishkek
Stayed 2 nights in Aug 2021
Response from Solutel hotel on 18 Oct,2021
Thank you very much for your feedback! We are very glad that you will like our hotel. We will be very glad to see you here again!

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hospitality. Every staff is kind. Good location. The facility you can get PCR test is close to this place. Unfortunately, the machine in gym is not maintained well.
Stayed 2 nights in Apr 2021

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Рекомендуем, отличный отель
Отличное расположение, хороший, комфортный номер, вкусный завтрак с элементами национальной кухни
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が清潔で広かったので、ゆっくりできました。
Stayed 2 nights in Nov 2019
Response from Aidana, Quality Manager on 6 Dec,2019
お客様！ あなたの経験を私たちと共有してくれてありがとう。 ホテルとその部屋でのあなたの親切な言葉を高く評価します。 将来またお会いできるのを楽しみにしています！

8/10 Good

Kohzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay.But onky thing I was surprised was that the shampoo and conctioner were so solid for using.
Stayed 1 night in Aug 2019
Response from Aidana Nasyrova, Quality Manager on 24 Oct,2019
Dear Kohzo! Thank you very much for your feedback! We're very glad to know that you enjoyed your stay at Solutel Hotel. We will review our shampoo and conditioner amenities according to your comment. We hope that your next stay will be perfect! We hope to welcome you back again in the future!

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oui ---—-----------------------------------------------
Stayed 3 nights in Dec 2018
Response from Aidana Nasyrova, Quality Manager on 9 Jan,2019
Dear Guest L, Thank you for being our guest and giving us highest mark! Glad to know that you enjoyed the stay. We hope to welcome you again at Solutel hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is located in the city center near embassies and the central hospital, many good restaurants nearby, rooms have high standard, good price for excellent service
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New well located hotel with good service
Nice hotel close to the German and UK embassies. Fairly new, nice rooms, very helpful staff, good breakfast. Will visit again!
Stayed 3 nights in Apr 2018
Response from Aidana Nasyrova, Quality Manager on 3 May,2018
Dear Guest! Thank you for your great review and for being our guest! We are extremely happy to hear your stay was wonderful. Extremely thanks for highlighting many positive details of your stay. We are sure your feedback will be great guide for many travelers. We hope to welcome you back again in Solutel Hotel! Best regards, Aidana Nasyrova, Quality Manager

10/10 Excellent

ESK, Yokohama,JAPAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
I stayed at Solutel in August,2017.I could spend comfortably the last 3 days in Bishkek. The room is comfortable. The hotel staff is kind. The location is convenient. It was a wonderful experience in everything.
Stayed 2 nights in Aug 2017
Response from Aidana Nasyrova, Quality Manager on 8 Sept,2017
Dear Guest! Thank you for choosing us and for leaving a great review regaerding your recent stay. We're glad that you enjoyed your stay and glad that it was comfortable in all aspects. Could you do us a favour and leave comment about Solutel on Tripadvisor.com. Thank you in advanca and hope to welcome you back again! Best wishes!