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Reviews of Bosque Alto Apartasuite

3 out of 5
Bosque Alto Apartasuite
Carrera 12 No. 113-23, Bogotá, Distrito Capital

Reviews

8.6

Excellent

Rating 10 - Excellent. 41 out of 86 reviews" "
Rating 8 - Good. 34 out of 86 reviews" "
Rating 6 - Okay. 7 out of 86 reviews" "
Rating 4 - Poor. 3 out of 86 reviews" "
Rating 2 - Terrible. 1 out of 86 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Laurianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable
Clean, big comfortable bed, lots of space. Nice small balcon, a bit noisy with construction on the street
Stayed 1 night in Mar 2020
Response from Viviana Lozano on 13 Mar,2020
Good afternoon. We appreciate your valuable comments and look forward to serving you again. Regards.

10/10 Excellent

Bohan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Viviana Lozano on 3 Mar,2020
Buenos días. Agradecemos sus valiosos comentarios. Cordial saludo.

10/10 Excellent

Franco, Guayaquil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely come back to this hotel next time I visit Bogotá! Staff is awesome, friendly an helpful. My room the best, sparking clean and cozy and the best parte very affordable! The location is great too! You're near to a grocery store and in a good neighbourhood!
Stayed 5 nights in Feb 2020
Response from Viviana Lozano on 27 Feb,2020
Good morning Mr. Franco. We appreciate your valuable comments and look forward to serving you again. Regards.

8/10 Good

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pretty good!
Stayed 9 nights in Jan 2020
Response from Viviana Lozano. on 3 Feb,2020
Buenos días. Agradecemos sus valiosos comentarios. Cordial saludo.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice neighborhood, simple nice rooms w balcony. Nice staff. A bit far in taxi / Uber to get to Monserrate area and old town. But very nice neighborhood. Close to Gaira Cafe (Carlos Vives brother).
Stayed 2 nights in Jan 2020
Response from Viviana Lozano on 27 Jan,2020
Buenas tardes. Agradecemos sus valiosos comentarios y esperamos volver a tener el gusto de servirle. Cordial saludo.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
front desk very tus and unhelpful did charge me for local taxes when I was not supposed to paid them. Carpet on room very dirty. Noise at 5 am
Stayed 2 nights in Oct 2019
Response from Viviana Lozano on 31 Oct,2019
Buenas trades. Agradecemos sus valiosos comentarios; sin embargo aclaramos que no aplicaba la exención de impuestos en su caso. Cordial saludo.

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from Viviana Lozano on 23 Oct,2019
Buenas tardes. Agradecemos sus valiosos comentarios.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Viviana Lozano on 10 Oct,2019
Buenas tardes. Agradecemos sus valiosos comentarios.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Viviana Lozano on 13 Sept,2019
Buenas tardes. Agradecemos sus valiosos comentarios.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We sent two pastores there for a conference in Bogota.
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
The property is well situated in Usaquen, La Bella Suiza. Nearby Sta. Barbara Artesan market and shops. Quiet and safe. There were no utensils, no plates, no cups, no glasses in the apt. when we arrived. When we asked for them it wasn't easy getting them. Breakfast is partially for free, second hot item is additional costs. Hotel kitchen doesn't have a proper extraction system so our room was constantly filled with cooking smells.
Stayed 10 nights in Apr 2019
Response from Viviana Lozano on 3 May,2019
Buenas tardes, espero se encuentre muy bien. Efectivamente, las cocinetas se entregan sin menaje, ya que no es muy comùn que las personas las utilicen y se van deteriorando; por èsta razòn, en caso de necesitar el menaje puede informar a las personas de recepciòn o a la camarera correspondiente y con muchìsimo gusto lo proporcionamos. Cordial saludo

4/10 Poor

John, Montreal, Canada

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
The wifi was very bad, so I could not do work that was necessary. I would not recommend this hotel. Also the lady at the front desk was rude and unfriendly, and stopped my friend from coming in one night , even though I had a suite and it was only me staying there. Eventually she let the friend come it, but it was very rude and made me vow to never stay here again.
Stayed 5 nights in Oct 2018
Response from Viviana Lozano on 24 Oct,2018
Good morning Mr. John, we hope you are very well. We appreciate your valuable comments and we will perform the corresponding traceability to them. We apologize for the discomfort generated.

8/10 Good

Rafic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service.
Service was excellent, friendly and always up to give 100 percent. I will book again in my next trip to Bogota.
Stayed 9 nights in May 2018
Response from Viviana Lozano Ortega on 1 Jun,2018
Good afternoon, we hope you are very well. We appreciate your valuable comments and we hope to have the pleasure of serving you again. Best regard.

10/10 Excellent

Efrin , Las Vegas Nv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place the staff was very friendly
The room was very large and comfortable staff was very nice,we cannot ask for anything else. I will b back at anytime.
Stayed 3 nights in Mar 2018
Response from Viviana Lozano Ortega on 6 Mar,2018
Good Morning. We appreciate your valuable comments and we hope to have the pleasure of serving you very soon. Best regard

8/10 Good

eslover

Liked: Staff & service, property conditions & facilities, room comfort
friendly staf
Stayed 2 nights in Feb 2018
Response from Viviana Lozano Ortega on 21 Feb,2018
Buenas tardes. Agradecemos sus valiosos comentarios y esperamos poder tener el gusto de servirle nuevamente.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best service, the front desk peaple are amazing. Thank you
Stayed 1 night in Feb 2018
Response from Viviana Lozano on 7 Feb,2018
Buenos días Sra. Sonia, esperamos se encuentre muy bien. Agradecemos sus valiosos comentarios y esperamos volver a tener el gusto de servirle muy pronto.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent hotel
Excellent hotel, confortable and clean room, Perfect bathroom. The best choice to stay in Bogota
Stayed 4 nights in Dec 2017
Response from Viviana Lozano on 9 Jan,2018
Good Morning. We appreciate your valuable comments and hope to return to have the pleasure of serving you.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you!!
Excellent service, very friendly, respectful and helpful.
Stayed 18 nights in Oct 2017
Good morning Mr. Marco, we hope you are very well. We appreciate your valuable comments and we hope to have the pleasure of serving you again. Best regard.

10/10 Excellent

Alessandro Rodagui, Clinton, MA U.S.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
affordable and nice
I enjoyed my stay in this hidden jewel
Stayed 5 nights in Sep 2017
Good Morning. Thank you very much for your valuable comments and we hope to have pleasure in serving you again. Best regard.

10/10 Excellent

Jennifer, MS, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the staff!
We loved the staff, location, breakfasts and our spacious room. The neighborhood was very safe and we enjoyed the area restaurants and shops. Though our Spanish was very limited, the staff helped us with all of our arrangements. We just had a few days the sauna and steam weren't working, but that was so minor compared to how attentive the staff was, they really made us feel well cared for.
Stayed 14 nights in Sep 2017
Response from Viviana Lozano on 27 Sept,2017
Good Morning. We appreciate your valuable comments and hope very soon to have the pleasure of serving you again. Best regard

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
The place met expectations
Stayed 8 nights in Jul 2017
Buenos días. Agradecemos sus valiosos comentarios y esperamos poder tener nuevamente el gusto de servirle.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills stay
The rooms serve its purpose. They were spacious, clean, and decently comfortable. My only complaint would be how noisy it could be at times. The staff is SUPER helpful and always so kind. They made our stay very lovely.
Good afternoon, we hope you are well. We appreciate your valuable comments and work on the points to improve. We hope to have the pleasure of serving you again. Best regard

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly front desk
Service was great and mainly friendly
Response from General Manager on 22 Feb,2017
Buenos días Sra. Lucía, espero se encuentre muy bien. Agradecemos sus valiosos comentarios y esperamos tener el gusto de servirle nuevamente. Cordial Saludo

6/10 Okay

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Cool place with cold breakfast
Room was very cool it was like a duplex apartment. The breakfast they provide is not very good. The location is in a residential neighborhood not close to restaurants or shopping. The big issue is very little English is spoken so its an issue for travelers who are not fluent.
Response from General Manager on 5 Dec,2016
Good afternoon. We have received your valuable comments and will work on the points to improve. Best regard

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Just OK...
This was our first stay at this hote and though we weren't expecting anything luxurious or fancy, it was a bit too basi for our taste,... and needs. Not having a place to at least set our laptops and answer emails (a small desk would do it), the room setting was a bit small and some of the room furniture a bit worn down (stains in the carpet, lights not working properly, etc). It wasn't a bad experience but I have to confess, having stayed in at least 15 different options nearby, this is perhaps the least convinient for a business (or pleasure) trip. Once again, it was an OK stay, but not coming back.

8/10 Good

Jesus, Neiva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Executive hotel!
Exactly what I need, nice, comfortable and near to my work.

8/10 Good

joa

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
The location is great if you want to be around Usaquen or the Teleport business area. The hotel was modern, clean and spacious. The staff was friendly. However, the smell of food coming from the kitchen (I guess) gets somehow into the room (I was in the fifth floor). A bit noisy from people talking in the reception.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was perfect for my requirements. The room was large, had a comfortable bed and was very clean. It felt modern, the staff were pleasant and everything went according to plan. I would recommend staying here.

8/10 Good

Howard, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant with modern amenities and spacious
We really enjoyed our stay here, very well appointed, positioned and well priced. No complaints at all.

8/10 Good

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo y confortable lugar en el norte de Bogotá
Stayed 2 nights in Mar 2020
Response from Viviana Lozano on 19 Mar,2020
Buenos días Sr. Mariano. Agradecemos sus valiosos comentarios y esperamos volver a tener el gusto de servirle. Cordial saludo.

8/10 Good

AIDA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Viviana Lozano on 3 Mar,2020
Buenos días. Agradecemos sus valiosos comentarios. Cordial saludo.

10/10 Excellent

Miguel Angel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Viviana Lozano on 28 Feb,2020
Buenas tardes Sr. Miguel Angel. Agradecemos sus valiosos comentarios y esperamos volver a tener el gusto de servirle. Cordial saludo.

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Viviana Lozano. on 24 Feb,2020
Buenos días. Agradecemos sus valiosos comentarios.

10/10 Excellent

javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE
BUENA ESTANCIA
Stayed 1 night in Dec 2019
Response from Viviana Lozano on 2 Jan,2020
Buenos días Sr. Javier. Agradecemos sus valiosos comentarios y esperamos volver a tener el gusto de servirle. Cordial saludo.

8/10 Good

Edgard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Viviana Lozano on 12 Dec,2019
Buenas tardes. Agradecemos sus valiosos comentarios. Cordial saludo.

10/10 Excellent

Guiselle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un excelente viaje
El sitio es precioso, tranquilo, el desayuno estuvo perfecto y la limpieza del lugar es única
Stayed 1 night in Nov 2019
Response from Viviana Lozano on 21 Nov,2019
Buenos días, espero se encuentre muy bien. Agradecemos sus valiosos comentarios y esperamos volver a tener el gusto de atenderle. Cordial saludo.

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una alternativa sumamente completa en un lugar de fácil acceso y en todos los aspectos muy conveniente destacándose el personal del Hotel que siempre tiene la mejor actitud de atención y servicio.
Stayed 5 nights in Oct 2019
Response from Viviana Lozano on 26 Oct,2019
Buenas tardes Sr. Enrique, esperamos se encuentre muy bien. Agradecemos sus valiosos comentarios y esperamos volver a tener el gusto de atenderle. Cordial saludo.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 2 nights in Sep 2019
Response from Viviana Lozano on 2 Oct,2019
Buenas tardes Sr. Juan, esperamos se encuentre muy bien. Agradecemos sus valiosos comentarios.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Viviana Lozano on 29 Jun,2019
Buenos días. Agradecemos sus valiosos comentarios. Cordial saludo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Viviana Lozano on 11 Jun,2019
Buenas tardes. Agradecemos sus valiosos comentarios. Cordial saludo.

10/10 Excellent

Suk Won

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
The hotel was clean, quiet and convenient.
Stayed 4 nights in Jun 2019
Response from Viviana Lozano on 10 Jun,2019
Buenas tardes. Agradecemos sus valiosos comentarios. Cordial saludo.

6/10 Okay

claudia m

Propietaria sin amabilidad para atender al cliente
Los apartamentos son muy cómodos, la atención del personal es muy buena; pero es atendido por la dueña del edificio Marina Mejia que parece una enemiga del huésped, en mi caso presento un inconveniente de fuerza mayor para terminar antes de los 15 días mi estadía y la señora atiende de manera Ruda , brusca y sin idea de lo que es fidelizar los clientes. Antes de reservar verifique este aspecto, o asegúrese de no tener inconvenientes o imprevistos porque la dueña del negocio es intransigente
Stayed 7 nights in May 2019
Response from Viviana Lozano on 14 Jun,2019
Buenas tardes: Agradecemos sus valiosos comentarios y tendremos muy en cuenta sus observaciones; sin embargo en nuestro establecimiento no trabaja una persona con el nombre que menciona. Cordial saludo.

6/10 Okay

Hollman

Liked: Cleanliness, room comfort
Era excelente, ya lo habíamos probado; pero ahora vemos con tristeza que ya no es lo mismo. Ha desmejorado las instalaciones y el desayuno no fue bueno, bastante escaso para nuestro gusto
Stayed 1 night in Apr 2019
Response from Viviana Lozano on 13 Jun,2019
Buenas tardes, esperamos se encuentre muy bien. Agradecemos sus valiosos comentarios y tendremos muy en cuenta sus observaciones. Cordial saludo.

8/10 Good

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vous ^tes reçu comme un roi
Accueil parfait, personnel super prévenant, vraiment le top. Le seul hic, c'est l'emplacement, l'hôtel est peu loin de tout. Je recommande fortement.
Stayed 2 nights in May 2019
Response from Viviana Lozano on 13 Jun,2019
Bonsoir. Nous apprécions vos précieux commentaires et espérons avoir le plaisir de vous servir à nouveau. Salutations cordiales

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy satisfecha
La calidad de servicio estuvo fantástica, realmente recomiendo el lugar ya que brinda instalaciones confortables para todo tipo de gustos, sus habitaciones son perfecta muy cómodas. Lo recomiendo.
Stayed 2 nights in Oct 2018
Response from Viviana Lozano Ortega on 26 Oct,2018
Buenas tardes Sra. Alejandra, espero se encuentre muy bien. Agradecemos sus valiosos comentarios y esperamos volver a tener el gusto de servirle. Cordial saludo.

10/10 Excellent

Jair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Viviana Lozano Ortega on 10 Oct,2018
Buenos días Sr. Jair, esoero se encuentre muy bien. Agradecemos sus valiosos comentarios y esperamos volver a tener el gusto de servirle.

2/10 Terrible

PABLO

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Buena opción lastima quien toma las decisiones
Todo muy bien hasta que la gerente comercial luego de haber pasado varios días hospedados y muy a pesar de que llame a informar que llegaba al día siguiente decidió cancelar mi reserva y no tuvo disposición para ayudarme ya que debía tan solo cambiarme para volver a salir y al ella cancelar mi reserva no tenía como hacerlo. La única solución fue cobrarme por la hora que necesitaba tarifa full. Aclaró que estaba dispuesto a cancelar el valor de la Noche que no fui y que NO cancele ya que llame a informar que llegaba al otro día más aún cuando toda mi ropa estaba en el Hotel
Stayed 1 night in Sep 2018
Response from Viviana Lozano on 8 Oct,2018
Buenos días Sr. Pablo, espero se encuentre muy bien. Efectivamente procedimos a reportar la reserva como No Show, ya que no teníamos reporte alguno de llamada para informar que se llegaba al siguiente día. Lamentamos el malentendido que se pudo haber ocasionado.

8/10 Good

Erick

Liked: Cleanliness, property conditions & facilities, room comfort
Solicitud ser claros con las tarifas.
Realice mi reserva por esta página, una vez termine de hacer mi reserva, en ella, indicaba que estaban incluidos todos los cargos que el proveedor había incluido, exceptuando el 19% del iva. Me sorprendió que cuando llegue a chequear el costo de la habitación pasó de $154000 a $210000. Por lo tanto, hay un irrespeto a la información suministrada por la página o alguien no fue lo suficientemente claro. La página o el hotel. No me agradó, la atención de una de las señoras de la cocina, al momento de solicitar en el desayuno acompañamiento para el chocolate como pan o croissant, de manera poco educada nos manifestó "si pidieron arepa, no tienen derecho a pan" ella, no se tomó la delicadeza de verificar que habíamos pedido crepes. Creo, que si al interior del hotel llevan un control, nunca sería necesario hacer sentir mal a un cliente por un croissant. Por lo anterior, sugiero a los clientes, que se preparen para pagar un 38% más de la tarifa que indica la página.
Stayed 1 night in Sep 2018
Response from Viviana Lozano on 27 Sept,2018
Buenos días Sr. Erick, espero se encuentre muy bien. Al momento de realizar su reserva por Expedia y sus filiales, expedia le indica que la tarifa expuesta aparece sin impuestos, los cuales serán cobrados en el momento del check in al apartasuite, ya que se debe verificar si es persona exenta o no de los mismos. Cualquier duda al respecto, puede verificarla con servicio al cliente de Expedia. Cordial saludo.

8/10 Good

CATALINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente todo . Sugerencia para el hotel, q manejen los avisos de “no molestar” o “ favor arreglar habitación “ ... la niña de la limpieza entró 2 veces cuando no deseaba ser interrumpida . Podrían verificar previamente al teléfono de la habitación si es oportuno o si se desea el servicio .
Stayed 2 nights in Sep 2018
Response from Viviana Lozano on 24 Sept,2018
Buenos días Sra. Catalina, espero se encuentre muy bien. Agradecemos sus valiosos comentarios y tendremos en cuenta sus observaciones.

8/10 Good

Joao Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel simples e muito bom.
Prós: Ótima localização, equipe do hotel prestativa e atenciosa, café da manhã simples, mas saboroso. Apartsuite equipado com frigobar, microondas, top cook. Contras: não há nenhum utensílio para preparo de café ou alimentação básica no apartsuite Sugestão ao hotel: disponibilizar copos, xícaras, pratos e talheres para melhor aproveitamento da estrutura, que é muito boa.
Stayed 7 nights in Jul 2018
Response from Viviana Lozano Ortega on 8 Aug,2018
Bom dia Sr. Henrique. Agradecemos seus valiosos comentários e levaremos seus comentários muito a sério. Saudação cordial