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Reviews of St Vincent Cottages Dee and Timmy Side

2.5 out of 5
St Vincent Cottages Dee and Timmy Side
Manggayad, Manoc-Manoc, Boracay Island, Aklan

Reviews

6.4
Rating 10 - Excellent. 6 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 7 out of 32 reviews" "
Rating 4 - Poor. 5 out of 32 reviews" "
Rating 2 - Terrible. 5 out of 32 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kimberly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property had no wi fi in the rooms and even in the reception area it was barely working. They put me in a room far in the back where there was barely any service after I had said I needed wi fi to work while staying here. The bathroom had no toilet paper just a bucket with water. There was no water for a whole night and the following day. I wasn’t able to brush my teeth or shower not even wash my hands. This place is terrible I would never recommend anyone to stay here unless you want to live like an animal. The only nice thing was that the staff, they tried to accommodate me after I asked for a refund because I was leaving to another hotel. Only then did they give me a somewhat decent room with wi fi after I had already booked something else and refused to give me a refund for the following nights even after all of my complaints. Also the door knob was falling off and the shower knob as well. Would NEVER stay here again.
Stayed 4 nights in May 2023
Response from Dee and Timmy Cottages on 9 Jun,2023
Sorry you didn’t enjoy your stay. However, please bear in mind that we are only a budgeted accommodation. The “bucket with water” is standard for budgeted accommodations in the Philippines. As a last-minute booking, we were unable to prepare a room closer to the reception ahead of your arrival, as we weren’t aware that you needed stronger internet connection until after you’d already checked in and decided to leave early.If there were problems regarding water or the door, we could have assigned a member of staff to fix this for you. To our knowledge, none of our staff were told about this even after your departure.Regarding the refund, because you didn’t book with us directly, we are not the ones who can give you the refund (we don’t receive any payment upon your arrival; we have to send an invoice to our third-party partner after your check-out date). We recommend that you take this matter up with the agency that you made the booking with, so that they can make the arrangements. If they do reach out to us about the matter, we will inform them that you only stayed for two days.Thank you, and God bless.

10/10 Excellent

Lolyn

Stayed 2 nights in Feb 2023

8/10 Good

Lolyn

Stayed 2 nights in Feb 2023

8/10 Good

Zenaida

Travelled with family
Liked: Staff & service
More blanket and pls a little thick blanket n clean as you need ..

10/10 Excellent

Gregory

Stayed 2 nights in Jan 2023

6/10 Okay

METHUSAEL

Travelled with family
Disliked: Property conditions & facilities
Little bit dirty , unsafe , no water for toilet bowls to flush , the brush use to clean the toilet smells bad if you brush it to the bowl , it will smell bad , their is no luck in the window .
Stayed 2 nights in Sep 2022

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
Shower didnt work in my single bed room. Was left with a bucket and scoop. Wifi was only available in the reception area.
Stayed 2 nights in Jan 2020
Response from Jen on 30 Jan,2020
Thank you for youre reviews,will work on it and hope you you can book again and a new room.

10/10 Excellent

Analisa sanchez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Ma. Pilar

Travelled with family
Stayed 2 nights in Dec 2019

10/10 Excellent

Fe normansell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very good would go back there if i vist again
Stayed 5 nights in Nov 2019
Response from Jen on 2 Dec,2019
Thank You So Much Mam fe see you soon po!

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Rooms are clean and the other staffs are very accommodating except the receptionist.
Stayed 2 nights in Jul 2019
Response from Jen on 9 Aug,2019
Thank you for for your prompt reviews..

4/10 Poor

RASH

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom is terrible.... Place is not that clean unlike before that we stay... its our second time to stay but unfortunately it is very disappointing! cant recommend Sorry!
Stayed 2 nights in Jul 2019
Response from Jen on 4 Aug,2019
Thank you for staying with us!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Jen on 19 Jul,2019
Thank you for your prompt response,hope to see you soon☺😊

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and great staff. Will definitely come back and recommend to family and friends
Stayed 2 nights in May 2019
Response from Jen on 11 May,2019
Thank you☺

2/10 Terrible

Lhea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

4/10 Poor

Rizza

Disliked: Staff & service, room comfort
Unsatisfied. It was indicated in my booking that there is toiletries and towel included during our stay, but there is nothing in the room. We also suggest to move the airconditioner to the wall wherein all beds were directly hitted with the cold air, because 1 bed was blocked with the walling of the comfort room. Thanks.
Stayed 2 nights in Apr 2019

4/10 Poor

MAUREEN

Disliked: Staff & service, room comfort
No housekeeping..they dont change their linen and bath towel ..lack of service...
Stayed 3 nights in Apr 2019
Response from Jen on 30 Apr,2019
Thank you for staying with us

2/10 Terrible

Leah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay I had in a resort. Bad accomodation - front desk empty, u need to wait for them. Super awful room - bad smell. The pics online looks nice but deceiving. Its a lie. Dont be deceived. Power is on and off. You are asked to tirn off aircon. Awfull smell from kitchen. I friendly staff. Worst resort ever in Boracay.
Stayed 4 nights in Apr 2019

8/10 Good

Ingrid

Liked: Property conditions & facilities, room comfort
Better than adequate.....
Not so bad for the price..location is great though it wasn’t beach front as described, 5 minutes walk to the beach. No WiFi in the rooms, you have to go to the reception area to access WiFi.
Stayed 3 nights in Mar 2019

8/10 Good

Chelle

Liked: Staff & service
Stayed 3 nights in Mar 2019
Response from Jen on 14 Mar,2019
Thank you for staying with us

6/10 Okay

Cheng Feng

Disliked: Staff & service
The room we stayed can't get signals so every time we want to use our data we need to stand outside of the room to do so. Toilet paper was not prepared in advance. Water is not hot enough. But it's a good location considering the price is fair. Don't trust where the map shows. It's in a tiny small alley of an alley where the police station is.
Stayed 2 nights in Mar 2019
Response from Jen on 7 Mar,2019
Thanks for staying with us☺

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
We send them an e mail that we will arrive after midnight but when we arrive hotel it was 3 am and we could not check in nobady was there. they dont have even check in desk.I called but no body answered.its is written that we supposed to ot an email for the room number and password but I didnt got it.It has bern 4 am in the morning and still I could not checked in!!!!
Stayed 5 nights in Feb 2019
Response from Jen on 7 Mar,2019
Check in time is 2pm but still we gve you the room for at 5am exact you check and we gve you big room as well as you booked single room for two and ask for extra charge but you left the resort without the payment..

8/10 Good

Kemo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a place to be if you are like quiteness.
The hotel is located in a very good neigbourhood. It is clean and the people working there are very kind and easy going.
Stayed 1 night in Feb 2019
Response from Jen on 21 Feb,2019
Thank you for your good reviews😀hope to see you soon Jen

2/10 Terrible

Ron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair and honest observation
Close to the beach and other stores? Yes! But there are lot of things that I don't like and you will probably don't like too. When we entered the room, I felt wierd because it was wide, lot of space. You can only see the bed, table with TV and toilet close to the door on the corner. It was like being in a Hall with bed and table in it. Such a lonely room and lifeless. They never clean the puke on the ceiling which was about months in my estimation. Also, you have to ask for a towel and toilet paper, like what?!... The worst thing was the place was very noisy. Imagine, we went to sleep 12am and we wanted to get enough sleep for the next day adventure. Gosh, I've heard lot of noise from above us, like pulling chairs, tables and hitting things that last for like about 2 hours and the noise started 3am. So, we left the hotel and look for a better place to stay.
Stayed 1 night in Jan 2019
Response from Jen on 4 Mar,2019
Thank you for being prompt and honest observation☺

8/10 Good

Aldo francis

Liked: Property conditions & facilities, room comfort
Affordable and accessible
maganda ang lugar at rooms yung toilet faucet lang nila ay barado mabagal bumaba.Kung Nag hahanap kayo nang affordable place sa Boracay ayus ito.
Stayed 3 nights in Jan 2019
Response from Jhen on 31 Jan,2019
Hi Mr.Aldo thank you for your recommendation,sori for the toilet Faucet,since nag open si boracay n notice n maraming compalaint rgarding sa barado maybe because ung part ng building ng annex namen is mahina or mabagal ung akyat ng water,,maybe in near future kung makakabalik po kayo ng boracay puede nyo po e try ang other side ng building namen which is standard room and familyroom namen.. Thanks and best regard

6/10 Okay

Verified traveller

Very very 기냥줘냥
무어라ㄹ까 저ㄴ드ㅇ도 자ㄹ 아ㄴ켜지고 따ㄱ 하루 저려ㅁ하게 쉬기 조ㅎ아ㅆ으ㅁ
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
좋았지만..
숙소의 위치는 정말 좋았다. 바다와 가깝고 숙소 가는 길에 편의점도 있고 동네마트도 있고 옷가게도 있고 식당도 있고 좋다. 침대도 폭신하고 좋았다. 꿀잠잤다. 직원도 친절하고 좋았다. 문제가 생길 때마다 찾았갔는데 귀찮아하지 않고 잘 해결해주셨다. 늦은 밤에도 계셨다. 마주칠때마다 인사도 해주시고 반겨주셨다. 너무 친절하고 좋았다. 과일을 먹기 위한 칼도 빌려주셨다. 화장실 물이 잘내려가서 좋았다. 그러나 샤워기의 온도가 극단적이였다. 차가우면 엄청 차갑고 뜨거우면 엄청 뜨거웠다. 직원께 문의를 하여서 엄청 찬물까진 아니였지만 씻을 수 있는 정도의 찬물로 만들 수 있었다. 아마 이런 문제가 있다면 직원과 이야하기 한다면 쉽게 해결할 수 있다. 자고 있었는데 무엇인가가 떨어지는 느낌이 들었지만 무시하고 잤지만 일어나서 보니 좁쌀 같은 벌레가 있어 놀랐다. 갑작이 찍찍찍 같은 소리가 들렸는데 쥐라고 답해주셨다. 밖에서 나는 소리였지만 너무 잘 들려 소름끼쳤지만 직접 보지는 않아 괜찮았다.
Stayed 4 nights in Apr 2019
Response from Jen on 22 May,2019
First of all thank you for your prompt reviews so nice to hear about being nice guest like u from korea,i hope in near future you can come back soon different room more improved and same staff,we will be ving an investigation regarding bout rats, since the boracay open we notice rats coming to resort maybe because of they dont have place to hide though ☺

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хорошее место
Близко к пляжу уютно интернет только на ресепшн
Stayed 4 nights in Feb 2019
Response from Jen on 4 Mar,2019
Thank you Nina😙

8/10 Good

Henric

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Feb 2019
Response from Jen on 5 Mar,2019
Thank you for staying@Stvincent Resort☺

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Unterkunft war sauber, Bad WC kein warmes Wasser. Sanitäre Anlagen, fehlende Knöpfe. Preis leistung ist gut.
Stayed 3 nights in Feb 2019
Response from Jen on 15 Feb,2019
Thank you for staying with Us☺

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
only choose as last resort
mold on wall, shower not working, internet not working. location great.
Stayed 1 night in Feb 2019
Response from Jen on 8 Feb,2019
Whatever it is still thank you😊

6/10 Okay

Nejra

Liked: Cleanliness
Read the whole review!
Let’s start with the pros: There is hot water in the shower. The bed is pretty comfy and it was absolutely clean. The bed sheets were fresh and smelled nice. The location is perfect! It’s almost in the middle of the island and everything is very easily reachable from here. The check in went smooth and we even got to choose our room, wich was nice since the other room had some mold spots in it (this is something that basically all Asian cheaper stays have though) Cons: I saw a cockroach outside of the room (to be fair: no insects, spiders or cockroaches in the room). The risk of you getting a room without a window is big since there are very few. The lady that welcomed us is not the most friendly person I’ve met, but she does her job. The air con is very loud (but works!). The place feels more like a place where huge families live permanently than a hotel. It felt like I walked in to some Filipino private living area. First night was a COMPLETE nightmare since there were people screaming in the hall outside our room, someone threw a bucket of some badly smelling fluid all over the hall wich made our room have a heavy smell of what I felt reminded me of bleach-smell, it was so strong I couldn’t fall a sleep. Someone even pulled on our door once during the night. To top it off, someone started playing west life sounds at 4am. I got NO sleep first night. Second night was all good. Not recommended for longer stay. Short stay is ok, but now you know what to expect.
Stayed 2 nights in Jan 2019
Response from Jen on 4 Mar,2019
Thank you for being prompt and honest☺