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Reviews of Under the Stars Luxury Apartments

4.5 out of 5
Under the Stars Luxury Apartments
Tambisaan Beach, Malay, Boracay Island, Aklan

Reviews

9.4

Exceptional

Rating 10 - Excellent. 12 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

moussa, clovis

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place. The best staff. The only thing is that it is in a windy part of the island, great for chilling and relaxing.
Stayed 4 nights in Dec 2023

10/10 Excellent

Sabine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place was super spacious and quiet. Fantastic view and very private. Seems like your own corner of the island. The staff were also so friendly and accommodating. Definitely would use their services again if we were to return to Boracay.

8/10 Good

nagib

Travelled with family and small children
Liked: Cleanliness, amenities
amazing property but it needs a Majer renovation. the entire staff and the security very friendly and very helpful and will accommodate any of your need, very pleased with the staff.
Stayed 3 nights in Oct 2022

10/10 Excellent

Jenny Rose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had the best time with my family staying in Under the Stars! The whole apartment is very well-maintained and very spacious. Perfect for families looking for their getaway accommodation. Beds were comfy, there were television in each room, wi-fi was good too! They are very equipped as well in terms of things you will need to prep your food in the kitchen. We had complimentary fruits and fresh coconut juice! Washing machine is also available! Highlight of our stay was that area is very private and we got to enjoy the pool and the beach to ourselves. Very peaceful and quiet area too! The staff were very polite and accommodating! Shoutout to Sir Mave for doing such a great work for assisting us. They also facilitated our transfers which was a lot of help so we did not even had a hassle during our trip. Only thing to note of is that the location is quite far from restaurants and grocery stores but there is a restaurant order and butler services available and sari-sari stores can be found nearby if you need anything asap. Mobile/cellular reception can be difficult too inside the property. Apart from that, we had a wonderful first time Boracay experience. Thanks to Under the Stars!
Stayed 2 nights in Apr 2022
Response from Douana Arabia on 13 Apr,2022
Good day, Ms Jenny! Thank you for your feedback about your stay with us. We are happy to know that you had the best time during your stay with us, It was our great pleasure to make your overall experience memorable, your beautiful review was relayed to the rest of the team. We are looking forward to welcome you back in the near future! Stay safe!

8/10 Good

Jack

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A beautiful place. The staff were lovely. But during our stay, in a rather expensive place to rent, i did not have a single hot shower. Each day the staff said the water would be fixed and it was never done during the entire duration of our stay.
Stayed 5 nights in Dec 2019
Response from Geocel on 1 Jan,2020
Dear Mr. Jack, Greetings from Under the Stars Luxury Apartments! Thank you for taking time to write to us and express your experience during your stay with us. Here in Under the Stars Luxury Apartments, we take pride in ensuring our customer’s satisfaction. Unfortunately, it seems that we did not meet your expectations. We sincerely apologize for the inconvenience that we have caused you because of the malfunctioning water heater. We want you to know that we have taken steps already to fix this problem and the water heater is working properly now. We are deeply sorry for the inconvenience that we are unable to fix this problem during your stay. Furthermore,your feedback will give us the chance in making our services better. Again, we apologize for our failure to serve you well. And Thank you so much for letting us know. We hope to offer you better services in future. Happy New Year and have a nice day ahead! Best Regards, Under The Stars Family

10/10 Excellent

Verified traveller

Stayed 9 nights in Oct 2019
Response from Geocel Cabrias on 30 Oct,2019
Greetings from Under the Starts Luxury Apartments! Thank you so much for taking the time to send us this helpful feedback.We are delighted to know that you had a great experience with us. Thank you again and we hope to welcome you back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a place to relax and enjoy the beauty of the island. Under the Stars was PERFECT. The property was beautiful and the view was incredible. The staff was amazing. They were accommodating, considerate, and professional in every way. Rita and Mav was always available for questions and coordinating our needs. Jhon and Dennis took us anywhere we needed on the island. Chef Eugene was incredible. He made whatever we requested and all 6 of us were completely satisfied. The housekeeping kept the property spotless. If you are looking for a place away from the chaos of the large tourist population, this place is perfect. We had an incredible time and would definitely come back.
Stayed 4 nights in Aug 2019
Response from Ms. Rita, Duty Manager on 17 Aug,2019
We are so glad that you appreciated our property and are satisfied with our service. Thank you so much for your recommendation. We hope you can come and visit us again soon. It was our utmost pleasure to be of service to you.

10/10 Excellent

Katherine, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury apartment great to enjoy with friends
Nice staff and arrangements. We had to add an extra bed as we have 7 friends in total. Hotel staff tried their best to fulfil our requests. However, many insects in the apartment but they provided insect sprays - We killed 7 cockroaches while we were there for 4 nights.
Pool area
Living room
Master bathroom

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever!!
One of the top all time penthouse apartments we have stay at. The service excelled our expectations when the personal butler went out of his way to go to three different locations to complete our shopping lists. Expect to always return to a clean and serviced apartment. Lots of gifts on arrival, quick laundry turnaround and could not of asked for any better assistance with all our tours and enquires. The apartment was equiped with backup generators when the whole island went black for 2 days, which is a relief as it would of spoiled our holiday. Personal drivers always on time and very safe. And last but not lease OMG THE VIEW!! Best private beach of our own! Wake up to an endless blue ocean.

10/10 Excellent

JONGHOON

Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
テレビが映らない、Wi-Fiが繋がらない けど、他の部屋のテレビが映ってたからまだ良し。 部屋が広すぎるのが良かった。 あとはいいサービスがありましたね〜
Stayed 2 nights in Aug 2019
Response from Ms. Rita, Duty Manager on 22 Aug,2019
Thank you for choosing us as your vacation place in Boracay. Our apologies for 1 of your 5 television sets in the Luxury Apartment got a technical issue. In behalf of our WIFI service provider in the island, we are sorry you came when they had an on-going maintenance with their lines. Besides these concerns, we hope you loved your stay with us and we hope you can come and visit us again soon.

10/10 Excellent

kwok hei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It’s perfect reception and prefect driver and all staff. When you ask them for something, they will serve you within couple of mins. U can enjoy the home music anytime. Well done
Stayed 3 nights in Jul 2019
Response from DM Rita, Under the Stars Luxury Apar on 8 Jul,2019
It was our pleasure to be of service to you and your family. We're glad you enjoyed your stay with us and appreciate our efforts to make your vacation a memorable one. We hope you can come and visit us again soon! Thank you so much for the very nice review. Ms. Rita, Duty Manager Under the Stars Luxury Apartments

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
한적하고 조용하며 정말 휴식을 취하기에 딱인 숙소입니다. 규모도 생각보다 커서 대가족이 숙박하기에 최적의 장소이며, 다만 디몰 등 시내와는 거리가 조금 있어서 도보로는 이동이 불가하여 셔틀을 이용해야 합니다.
Stayed 2 nights in Jun 2019
Response from Ms. Rita,. Duty Manager on 19 Jun,2019
Good day! We are so glad that you have chosen Under The Stars Luxury Apartments to be your vacation place here in Boracay Island, Philippines. So happy to hear that you enjoyed your stay with us. We hope you, your family and friends can come visit again soon! Thank you and have a great day!

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
太棒了　會是在長灘島最好的回憶
接待的女服務員，態度非常好親切，我們英文不太好，但她很有耐心的解說，用各種說法讓我們理解，令人感覺溫暖 一進門朋友都驚呼了～很大寬敞的漂亮空間，出去就是泳池 有廚房餐廳，可以自己買食材回來做菜，有環繞音響可以邊放音樂．喝酒．吃飯，白天泳池沒人，算是我們包泳池了，玩得非常開心～ 泳池連著沙灘，可以看到當地人．小孩在玩耍，都十分友善^^ 還有司機服務，屋內食物都可以免費享用 總之非常值得！比預想中更好
Stayed 2 nights in May 2019
Response from Ms. Rita, Duty Manager on 15 Jun,2019
Good day from Under The Stars Luxury Apartments! It was a great pleasure to have you. We are so grateful that you have chosen us to be your vacation place here in Boracay Island, Philippines! Hope you can come and visit us again soon! Thank you and have a nice day!

10/10 Excellent

Taehwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
기억에 남는 좋은 곳이었습니다.
4명의 가족이 묵었는데, 처음에는 너무커서 당황스러웠습니다. 그렇지만 정말 기분좋게 있다가 갑니다. 좀더 머무를수 있었으면 좋았으면 좋았겠는데 아쉬움이 남습니다.
Stayed 1 night in Apr 2019
Response from Ms. Rita on 19 May,2019
Good day Sir Taehwa Jung! It was a great pleasure having you here at Under The Stars Luxury Apartments. We hope you can come and visit us again soon! Thank you for choosing us to be your vacation place here in Boracay Island. Kind regards, Ms. Rita, Duty Manager

10/10 Excellent

완, 광주

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
화이트비치나 스테이션 1,2,3, 디몰같은 중심가와는 조금 떨어져 있지만 오전 10시 - 오후 8시 사이에는 무료로 이용할수 있는 전용 밴이 있고, 그 이외의 시간에는 250페소 (한화 약 5천원)을 내고 이용하실수 있습니다. 전용 비치와 수영장이 있어 만족스러웠으며 방이 정말 큽니다. 80평정도? 20대 중반 남자 6명이 묵었는데, 소수의 여행보다는 대가족 여행에 적합하다는 생각이 들만큼 모든 식기,정수기, 냉장과 완비 되어있습니다. 추천합니다!
Stayed 2 nights in Feb 2019
Response from Under The Stars on 20 Feb,2019
Good day It was wonderful hosting you and your friends at Under The Stars Luxury Apartment. Thank you for your comments we appreciate your feedback. Regards Under The Stars Luxury Apartments