1/5 Terrible
Verified traveller
22 Aug 2020
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Terrible service with the front desk staff
It was my second time to stay at One96. The reason why I chose this hotel is the small kitchen. Otherwise, I must stay at the luxury hotel that I supposed to be. Normally I do understand the check out time is 12:00, I tried to requested late check out till 1:00pm and the staff turned me down directly and said 12:30 is the latest time that she can offer. So I tried my best to be there on time and I just late for 10mins The front desk woman called to my room for 2 times and said I must return back the room now. What’s that hotel service standard for? I really surprised the staff said the hotel room with high occupancy and the new guest already arrived at 12:30pm. When I check out there, there are no guest at the lobby. And the woman with black glasses staff just shout to me said that Do you know you are late? As I offered you check out at 12:30pm, no next time ok? The new guest was waiting for your room. I was really mad on her, how come the staff said like this to guest? When I want to leave from lobby, she stopped me directly said don’t leave, she has to check my room with impolite face and tone. I wonder what the deposit that I used for when I check in? The hotel already hold deposit from my credit card in case there have some damage who made by me. I really have no idea why she stopped me? As for a regular traveler, I really disappointed with this terrible experience. The first time I came to this hotel, the guy who checked me out was friendly. I will not stay there anymore
Stayed 1 night in Aug 2020
