Breakfast, lunch, dinner served; French cuisine
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Reviews of Novotel Bordeaux Centre

4 out of 5
Novotel Bordeaux Centre
45 Cours du Marechal Juin, Bordeaux, Gironde

Reviews

8.2

Very good

Rating 10 - Excellent. 332 out of 986 reviews" "
Rating 8 - Good. 467 out of 986 reviews" "
Rating 6 - Okay. 132 out of 986 reviews" "
Rating 4 - Poor. 39 out of 986 reviews" "
Rating 2 - Terrible. 16 out of 986 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service
Gym is small and not suitable. No treadmill. No hair conditioner or body lotion and they are a 4 star allegedly. Area looks abandoned exceot for the Accor group of hotels. Short walk into town but hotel location is not great.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jorge, Wilmington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the center, nice and walkable options nearby. I feel that I saved money whilst staying here. It is not luxury, but it is convenient, clean and works.
Stayed 1 night in Oct 2023

10/10 Excellent

Marianne

Stayed 1 night in Sep 2023

2/10 Terrible

Darin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was directly across from a Bastille Day celebration in which music and crowd noise were blasted till 4 AM directly across from hotel room. I extended my stay at this hotel beforehand not knowing this and no one bothered to tell me that this would be an issue. The staff did ABSOLUTELY NOTHING to make up for this. It was a pricey and overpriced place and not that nice for the price. I would strongly recommend anyone considering this hotel to go elsewhere!
Stayed 1 night in Jul 2023
Response from Angélique on 12 Sept,2023
Dear Darin, I have taken your comment and your customer feedback into account. The objectivity of your return only concerns an event "July 14", which is a national holiday like in any other country on another date. (July 4th for you)Contrary to what you say, know that what is necessary has been done in advance, with intervention by the firefighters on a live sound test from our rooms exposed to the barracks.I am sorry to read that this impacted your stay.I obviously remain at your disposal to discuss this point. I wish you a good day

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, nice room poor breakfast never enough of 1 of the following sausages, beans. Eggs.
Stayed 4 nights in Sep 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet was a bit dirty and there were limited plug ins in the bathroom. The gym was limited and a bit messy when I went down to try it. The AC was not very effective. Shower could have used a bit more pressure and the temperature fluctuated. Staff was very friendly and helpful. Location was great.
Stayed 3 nights in Aug 2023

10/10 Excellent

Lucy

Stayed 2 nights in Aug 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very comfortable and the staff was extremely helpful. Breakfast was excellent.
Stayed 1 night in Aug 2023

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

corinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved that they gave us water bottles (refillable) that we could exchange for full every day. The breakfast was fantastic. The room was nicely air conditioned. The staff was so great and helpful! we were able to get a late checkout! It was a good walk to find restaurants and cafes, but we love that!
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Overall Good with Some Room for Improvement
The staff was very friendly and accommodating as we needed to store our luggage since our room was not yet ready. We also were able to store in after we checked-out, which was very helpful. Though the room was nice, when we entered someone had left liquor bottles and other trash in the entrance way so we needed to call for room service to take it away. I also noticed crumbs under a chair, so not the best cleaning for this room. The chamber maid who tended to us was clearly sorry and helpful. The breakfast buffet is wonderful, though the restaurant for dinner has a very limited menu. The location of the hotel is within walking distance of Hotel de Ville which makes it very convenient. Overall, a good, inexpensive place to stay in Bordeaux!
Stayed 1 night in Aug 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No coffee maker in the room and a note saying that the mini fridge was recently removed for “environmental reasons”.
Stayed 3 nights in Jul 2023

10/10 Excellent

Projit, Princeton Jct

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellent, and the property itself is quite nice and comfortable.
Stayed 1 night in Jun 2023

10/10 Excellent

wen-lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is set up for remote working in the lobby of this hotel. There are little cubicles and common workspace areas. It has a gym which is usually empty. The rooms are large however the a/c was not very performant. Location is great but with the roadwork being done by the parking lot, accessing parking was a bit confusing as the signs for « Parking 8 May 1945 » Disappear at the roundabout diversion
Stayed 1 night in Jul 2023

8/10 Good

Guiziou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Rocio

Travelled with family
Liked: Staff & service
The bathroom in my room always smelling very bad and also the cups for the coffee in the breakfast.
Stayed 4 nights in Jun 2023

6/10 Okay

Muneeb

Liked: Cleanliness, staff & service
Property was ok; not 4 Stars
Stayed 2 nights in Jun 2023

10/10 Excellent

Hiu Man

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay for one night.
Stayed 1 night in Jun 2023

4/10 Poor

Sara

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Experience
We really enjoyed our stay at Novotel. Easily accessible by foot or tram. Small but comfortable/clean rooms. Friendly staff and the breakfast buffet is super good.
Stayed 2 nights in Jun 2023

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Jun 2023

10/10 Excellent

Jose Antonio

Stayed 4 nights in May 2023

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4days and loved it,great restaurant food and exceptional service from hotel staff
Stayed 4 nights in May 2023

10/10 Excellent

Francisco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, good service and good food
Stayed 2 nights in Apr 2023

10/10 Excellent

Sonal

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Good luxury
Stayed 3 nights in Apr 2023

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

John, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a pleasant stay. Good area -- easy walking to city, tram, and bus. Building has some strange design choices -- lobby and main elevators on second level, toilet in separate room from sink and shower, door separating bedroom. However, room and lobby are modern. Friendly staff. Must call front lobby to get in after hours, but feels safe. Would stay again.
Stayed 4 nights in Mar 2023

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was very sweet and helpful. The room was clean and comfortable. The breakfast buffet was a little expensive (€20) but otherwise a great experience.
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, conveniently situated 5 min. walk to down town. Friendly and highly efficient personnel, nice and spacious room. We would definitely recommend this hotel.

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay
Stayed 1 night in Oct 2022
Response from Rémi on 25 Oct,2022
Dear Carlos,Thanks for the comment we appreciate feed back from our guests.We sincerly hope you also like our city and that you'll be back in Novotel for your next visit in the wine city!Belle soirée,Rémi

10/10 Excellent

DARLENE, Brighton

Stayed 2 nights in Oct 2022

2/10 Terrible

Olesya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
I had a confirmed hotel reservation. But when I arrived at the hotel, I was not settled. because they didn't have my reservation in their system. I was not allowed to stay at the hotel with my children. and I stayed outside at night. PLEASE REFUND MY MONEY!
Stayed 1 night in Sep 2022
Response from Clemence on 27 Oct,2022
Hello, we are sincerely sorry for the situation encountered when you arrived at our hotel. For information, since you have not stayed with us, we have never collected the money. You need to contact Expedia for reimbursement.Best regards

10/10 Excellent

Jim

Stayed 1 night in Sep 2022
Response from Rémi on 25 Oct,2022
Dear Jim,Thanks for the 10! We strive to excellence and this rating shows us that we are getting there!Best regards and à bientôt!Rémi

6/10 Okay

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No tea/coffee in room, somewhat disappointing for an expensive room
Stayed 1 night in Sep 2022
Response from Clémence on 27 Oct,2022
Hello, we are sorry that your stay was impacted by the lack of tea and coffee in your room. During your next stay, do not hesitate to make a request 24/24 to our Reception team who will be delighted to offer you what you need.Best regards

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very friendly and helpful staff
Stayed 3 nights in Aug 2022
Response from Rémi on 25 Oct,2022
Dear Kevin,We are delighted to read you enjoyed your time in our Novotel Bordeaux Centre and the kindness of our staff.We would be more than happy to welcome you again in the future for another trip to Bordeaux.Bonne soirée,Rémi

4/10 Poor

Lance

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This was the most expensive stay so far on our tour of Europe. The a/c in our room was very poor even after a repair person looked into the issue. The coffee machine at the in house restaurant served sour milk and had difficulty in convincing the attendant until several complaints were submitted. Was hoping for better relative to the price.
Stayed 3 nights in Aug 2022

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Lovely hotel, great location and very good service
Stayed 2 nights in Aug 2022
Response from Rémi on 10 Sept,2022
Dear Elena,Thank you so much for choosing Novotel Bordeaux Centre and leaving such a delightful comment!We are proud to read that you loved both location and service during your stay. We strive to get as close as we can to perfection and your satisfaction makes us know we are getting there. Did you tried our restaurant during your stay? We serve fresh and local food at Les Décantés every day of the week!Looking forward to greet you again for your next stay in Bordeaux Port de La Lune!Rémi

10/10 Excellent

Kylie, Port Moody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location & lovely staff! The restaurant had phenomenal food too
Stayed 3 nights in Aug 2022
Response from Rémi on 28 Aug,2022
Dear Kylie,We are thrilled to read your sweet comments regarding our Novotel Bordeaux Centre. Our restaurant serves fresh local food every night with beaucoup d'amour !We are delighted to read you enjoyed our young staff eagering to serve! We promise to keep it this way.Hopefully we will be lucky enough to welcome you again in our hotel in the future.Thank you and take care,RémiLa Réception

8/10 Good

alexandra

Travelled with family
Liked: Cleanliness, staff & service
Only one small bottle of water for a family of 4 unacceptable. Air con was not very cold Outside area of the hotel was disgusting. Total contrast to inside the hotel which was great but made us very wary on arrival. Staff were great!!!
Stayed 1 night in Aug 2022
Response from Rémi on 28 Aug,2022
Dear Alexandra,We thank you for your feedback. We are sorry to read your disappointment regarding the surroundings of the hotel. We shall pay more attention in the future to its cleanliness.Our hotel has been recently renovated to a more modern and design look we are geniunely glad you like it!We sincerly hope to welcome you again in the future for your next trip in the south of France!Take care!RémiLa Réception

10/10 Excellent

Andres

Stayed 2 nights in Jul 2022
Response from Clemence on 10 Aug,2022
Merci beaucoup Andres pour votre partage d'expérience. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt au Novotel Bordeaux Centre.

6/10 Okay

SUSAN

Travelled with family
This hotel was just ok. Room was very small and a bit out dated with a musty smell. Our last night the AC didn't work well and we were very uncomfortable. It had been ok initially. We were a family of 4 and found it difficult to navigate the small space. Lobby was nice though staff didn't seem to want to help much unless you approached them. The area was just ok - not far from some really nice things and the above ground metro was close. Be mindful there are 2 Novotel properties in Bordeaux so make sure you know which one you are booking. There was no coffeemaker in the room and the hairdryer was really ancient. We stayed in France for 2 weeks and this was our least favorite property of our vacation. We stayed at a Novotel in the previous city we visited and it was much nicer than this one in Bordeaux. There was a pinball machine in the lobby (free) which my son loved!
Stayed 2 nights in Jul 2022
Response from Clemence on 10 Aug,2022
Dear Susan Thank you for taking the time to tell us about your stay in Bordeaux. We are sorry that your experience did not meet your expectations. Your feedback has been sent to the department heads concerned, we apologize for the inconvenience caused. We hope that you will give us the opportunity to better serve you in the near future. Best regards

4/10 Poor

Linda, Belpre

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel staff not helpful, when we checked in, no one told us which elevator to take, of course we took wrong one first, then didn’t tell us code to garage when they told us to park there, a lot of back n forth, no outlets in bathroom, no air conditioning, fridge in room not cold! No coffee in room,
Stayed 2 nights in Jul 2022
Response from Clemence on 10 Aug,2022
Dear Linda, We are sorry to read that our hotel did not live up to your expectations. All our rooms have air conditioning and a mini fridge. Have you reported a malfunction to our Reception team so that a solution can be found? Moreover, the welcome that you describe does not reflect the personalized attention that our teams make sure to offer to each of our customers. We apologize for this isolated situation, we will make sure it does not happen again. Best regards

10/10 Excellent

Stephanie

Stayed 3 nights in Jul 2022

10/10 Excellent

Paul

Stayed 1 night in Jul 2022
Response from Novotel Bordeaux Centre on 20 Jul,2022
Merci beaucoup Paul, nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt au Novotel Bordeaux Centre. Cordialement

10/10 Excellent

Joy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
Was genuine impressed by the quality of the hotels and rooms. We stayed on the 8th floor and also enjoyed great sunset views from e there. The decors were impeccable and the proximity to everything was 100%. The service desk team were helpful and always gave us water when we asked. I love this hotel 💯
Stayed 3 nights in Jun 2022
Response from Rémi on 2 Jul,2022
Dear Joy, What a delight to read such good words from your behalf. We are thrilled to see you had a great time in our Novotel Bordeaux Centre. Our front desk team lives to serve and is available 24/7. Have you tried our restaurant Les Décantés ? We serve fresh local food every night in joy and good humor. We sincerly hope to welcome you again so we can have a chance to make your stay even better. Take care, Rémi

10/10 Excellent

Robert, Burnaby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Near transit. Easy parking. Very clean and friendly staff.
Stayed 2 nights in May 2022
Response from Rémi on 2 Jul,2022
Dear Robert, We are delighted to read your satisfaction regarding your stay. Indeed our location provides a direct access to the city centre so you can leave your car in the public parking next door and see all the good things Bordeaux has to offer just walking down the streets or with the public transportation network. Our Novotel Bordeaux Centre and its staff are proud to certify that cleanliness is our top priority even more these days so that our guests can feel at peace in the lobby or inside their room, a healthy guest in an healthy hotel! We hope to welcome you again next time around when you come back to Bordeaux Port de la Lune. Take care, Rémi