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Reviews of Plaza Inn

2 out of 5
Plaza Inn
125 Newbury Street, Peabody, MA

Reviews

5.4
Rating 10 - Excellent. 84 out of 464 reviews" "
Rating 8 - Good. 65 out of 464 reviews" "
Rating 6 - Okay. 84 out of 464 reviews" "
Rating 4 - Poor. 71 out of 464 reviews" "
Rating 2 - Terrible. 160 out of 464 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Enelina

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great service/ friendly easy check in
Stayed 1 night in Apr 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was surprised when got in room it was a little bit more updated then what was shown on the booking site
Stayed 1 night in Apr 2024

6/10 Okay

Brianna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too expensive for what it is.
Stayed 2 nights in Apr 2024

6/10 Okay

Ivan

Liked: Staff & service
Was ok. It could be a little bit cleaner.
Stayed 1 night in Jan 2024

2/10 Terrible

Michèle

Disliked: Cleanliness, staff & service, room comfort
We spent the night chasing cockroaches instead of sleeping. That's what was so terrible about our stay. We were supposed to stay 2 nights but had to leave because of cockroaches. So instead of taking our time the next day, we emptied the room and looked for another accomodation.
Stayed 2 nights in Jan 2024

8/10 Good

Will

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

martin

Disliked: Amenities
My stay was okay
Stayed 1 night in Nov 2023

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The door closed and locked but had no seal on it so you could hear heavy traffic outside at all times as if there wasn’t a door there at all. Actually wound up taking all the pillows and blankets and making a bed in the bathroom because I couldn’t sleep and it was quieter in there. Mysterious stains everywhere, cigarette burns on the blankets, a smashed fly on the wall very obviously in plain view I guess no one could be bothered to clean up. Handles on drawers missing or hanging off. Sketchy people hanging around outside at all hours. Bugs. Absurdly loud microwave. I could go on but you get the gist. Truly a dismal place that is not worth paying for, you’re better off sleeping in the car.
Stayed 1 night in Nov 2023

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here.
It was dirty. It smelled like cigarette smoke despite no smoking rooms. The phone didn't work. The shower was dirty too.
Stayed 1 night in Nov 2023

10/10 Excellent

Gilson

Stayed 2 nights in Oct 2023

4/10 Poor

Zachary

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my venue room was in rough shape
Stayed 2 nights in Sep 2023

4/10 Poor

Ed

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Well you get what you pay for i guess. location is right next to free way so you constantly hear traffic. walls are super thin to hear everything you neighbor is watching or when they open and close doors. in the middle of the night i heard a bunch of men yelling that they where going to kick my door in. They believed i was someone else that had there drugs.

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean but old and outdated
Pros: convenient location. Clean. Pleasant staff. Some parts of the room updated. Cons: Old building. Mix of old furnishings and new. Busy noisy road.
Stayed 1 night in Oct 2023

6/10 Okay

JESSE

Stayed 1 night in Oct 2023

2/10 Terrible

Melissa

Disliked: Cleanliness, property conditions & facilities, room comfort
Hard Pass. Never Again.
Absolutely disgusting. This Inn should be $35.99 a night at best. There was gum stuck to the wall, hairs in the shower, the sheets seemed like they were a disposable material, the walls were cracked and breaking everywhere, and the toilet paper holder had some foreign substance around it. The room smelled like someone had smoked in it and there was even a little burn hole in the mattress pad (which we discovered when we felt the need to check for bed bugs). We only actually stayed here because it was more of a nape than a full night's rest and it was too late to try and find something else. It is absolutely worth it to pay more to stay somewhere else.
Stayed 1 night in Oct 2023

6/10 Okay

Beatrice

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A place to sleep.
Not too nice but, It was a place to sleep.
Stayed 1 night in Sep 2023

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property for 1 night, which was 1 night to many. We came to Massachusetts because my mother was having heart surgery and we needed to be here for that. If we had only read the ratings and reviews before securing the room we probably would not have stayed. When you first see the office theres a bold sign posted absolutely no refunds.that was the first red flag. I go in to pay and Im told "oh by the way theres a $50 fee that will be refunded when you check out". Ok great whatever, then we go to our room and nitice the cigarette and trash all around the premise against the curb/walkway. But it was the smell when opening the door to the room that quickly made us look at each other on that dumbfounded look on our faces of ",fk'n really"? The chairs in the room had that feel of ",you dont wanna sit here". I pulled the dull looking pillowcase offvand there were 2 faded but distinct blood rings or drool spots. Bathroom toilet paper was down to a 1/2 roll and there were nasty burn narks or something on the tubs edge and the tub floor didn't look inviting. We literally stayed dressed avoided the shower and slept intermittently on beds edges. We checked out at 930 and was refunded the $50 but theres no concerns from the management here ti take care of the property show a little respect and you should be proud if your business. But you my friend shoukd be ashamed if yourself. room we would hacestayed here. First thingyou notice
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ok but overpriced
The room was clean, but for the basic room it was with very worn furniture, the room was a bit overpriced.
Stayed 1 night in Sep 2023
Response from rick on 22 Sept,2023
thank u so much

2/10 Terrible

Becton

Liked: Staff & service
Disliked: Cleanliness
The stay wS ok until i grabbed a face towel & it had brown smears all over it.
Stayed 1 night in Sep 2023

2/10 Terrible

Loriann

Stayed 2 nights in Sep 2023

10/10 Excellent

Bryan

Travelled with family, Travelled with group
Just an average inexpensive motel...nothing really bothered me enough to complain about...if u just wanna stay somewhere very inexpensive thats close to Boston this is it...bare bones w cable and wifi included....
Stayed 1 night in Sep 2023

2/10 Terrible

Kara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE! Absolutely disgusting. Dirty towels with hair and bright yello stains. Mold in bathroom. Water damage and bubbled paint from a roof leak. Molding shower curtian. Dresses frawer handle came off in my hand. Beds are harder than the floor and cheep metal frames that make way to much noise when you simply sit on them. Non smoking room had cigarette burns on toilet and furniture. Smelled of smoke and garbage. Recycle/landfill directly behind property makes everything smell revolting. DO NOT STAY HERE!!
Stayed 1 night in Sep 2023

6/10 Okay

Terrance

Disliked: Room comfort
Stayed 1 night in Sep 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean room
Stayed 1 night in Aug 2023

6/10 Okay

Marion

Stayed 1 night in Aug 2023

8/10 Good

Jose

Stayed 1 night in Aug 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service
I mean the outside kitty is a little updating, but the inside was very clean and for the price honestly right now it was perfect for my stay. My towels smell like clean like bleach like I like. It had a little mini fridge and a microwave which I didn’t use but everything was very clean. The hotel I stayed and the night before was disgusting. This was actually surprisingly in very good shape on the inside and I slept pretty darn well. The bed was comfortable very clean. Everything was as it should have been. The staff was friendly, even though we didn’t really speak , I think the main thing was the cleanliness of the room
Stayed 1 night in Aug 2023

8/10 Good

Selina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The environment was quiet and looks safe.
Stayed 1 night in Aug 2023

2/10 Terrible

Patricia, Boulder

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Share for everyone. The property is a hole in the wall. Not worth the money

4/10 Poor

ANTHONY

Travelled with family
Disliked: Amenities, property conditions & facilities
very expensive for a motel of this range without breakfast
Stayed 1 night in Aug 2023

2/10 Terrible

Sabrina

Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
À éviter
-Mauvaises odeurs de putréfaction en permanence à l'extérieur/quartier. -Service nul. Homme sec (voire insultant limite agressif) et non aidant avec le wifi défectueux. -Pas de wi-fi
Stayed 1 night in Jul 2023

8/10 Good

John

Stayed 1 night in Jul 2023

4/10 Poor

Victor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Non-smoking meant nothing to the manager. The room reeked of smoke; there were flies in the room; the smell of garbage permeated the air outside; the noise of trucks unloading their dump was constant during the night.
Stayed 1 night in Jul 2023

2/10 Terrible

Ngan

Stayed 1 night in Jun 2023

2/10 Terrible

Luis

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Fawzy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty place.
Stayed 1 night in Jun 2023

4/10 Poor

Rodolfo

Disliked: Property conditions & facilities
No communication,phone didn’t work
Stayed 1 night in May 2023

6/10 Okay

Francisco

Travelled with family, Travelled with group
Liked: Staff & service
Cheap place to stay. No frills. You get what you pay for. Great dining options.
Stayed 2 nights in May 2023

10/10 Excellent

Nelson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable place; very convenient..I'll be back...good price to.
Stayed 1 night in May 2023

2/10 Terrible

Marie

Stayed 1 night in May 2023

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but clean. Traffic noise but convenient to the main road . There's a diner two doors down that has great soup
Stayed 2 nights in Apr 2023

4/10 Poor

Jim, KATONAH

Travelled with partner
Disliked: Amenities, property conditions & facilities
Lights didn’t work. No hangers. A bit shabby. Noisy
Stayed 1 night in Apr 2023

2/10 Terrible

Wendy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't get a room here!
The room was unlivable. You couldn't breathe, there were so many fleas. You couldn't sit on the bed, never mind sleep in it. The pillows were itchy. We had to leave, it was so uncomfortable.
Stayed 1 night in Apr 2023

4/10 Poor

Wilma

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
We did not have the nonsmoking room we requested. It smelled like stale smoke and mold..
Stayed 1 night in Apr 2023

2/10 Terrible

SRINIVAS

Stayed 1 night in Feb 2023

6/10 Okay

Robert

Disliked: Amenities
One unique thing is that they actually have rooms that you could smoke in and one issue that I had after booking a room with Expedia, I booked the room that was the smoking room. When I got to the motel they told me that they were overbooked and I couldn't get the smoking room. The only room I could get was a non-smoking

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service
Love it
Stayed 1 night in Nov 2022

4/10 Poor

Tiarra

Stayed 1 night in Nov 2022

6/10 Okay

Denise

Travelled with family
Liked: Cleanliness
Basic motel, nothing fancy. No hangers in the closet or extra hooks for towels. Clean room with lots of space. Bed was ok. Helpful staff.