Find Luxury Hotels in Brickell

"Great place to stay "

"Great!"

"Great pool area to hang out, every single staff member was so polite and helpful, clean rooms and close to a lot of restaurants"

"Perfect attentions. Nice upgrade since they didn’t have a king room , they gave us a handicapped room. Then the manager upgraded us, to a residence room."

"Staff was great, friendly and helpful. Rooms were clean and spacious. Breakfast was very good. The only beef is that pool area pedestal ash trays were full and not emptied"

"Rooms were very spacious "

"Large, and modern"

"V"

"We booked the W Brickell as the “last day” of our vacation after returning to the states expecting it to be the cherry on top. Instead, it completely ruined what was supposed to be one final day of fun. The room was not properly prepared—no clothes hangers and a toilet with extremely low water pressure that clogged easily. These are basic issues you wouldn’t expect at this price point. The biggest disappointment was discovering the pool was closed for renovations, which was never disclosed at booking. In Miami, that’s a major amenity. Had I known, I would have booked elsewhere without hesitation. Service made things worse. We checked in at 7 PM for a one-night stay and asked about late checkout. We were told to call in the morning. When we called at 9:50 AM, we were told it was “too late” despite an 11 AM checkout. I felt completely disregarded which is something that contradicts past experiences I’ve had with this brand. No manager was available to help. Overall, this felt disorganized, poorly managed, and far below expectations. What should have been a great ending to our trip ended up being the most frustrating part. This felt like amateur-level operations with poor communication, lack of basic room readiness, and inflexible, unhelpful service. For a brand that markets itself as upscale and experience driven, this stay missed the mark completely."