6/10 Okay
Elizabeth
16 Mar,2023
Disliked: Cleanliness
At first this looked impressive until i noticed how uncelan everything really was. Pubic hair beside a bed honestly isnt acceptable.
We had several calls before arriving and our bed requests still had to be changed when we arrived.
Aircon was out in the entire building for over 24 hours and whilst we were told they were working for it to be fixed it was brushed over like because it was the entire building that it shouldnt matter.
Unfortunately our bedroom on the southbank facing side was worse than a sauna even when the aircon was working. Its was unsleepable.
Thank god for the fans which makes me think this aircon issue happens often as you dont see fans often in hotels.
A call to find out an update on the ac and be told id receive call back which also neevr happened. Frustrating you can never get to reception its always through to a call centre.
Unsure we would stay here again based on the hot rooms and nightmare of a reception/call centre