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Reviews of Sheraton Pilar Hotel and Convention Center

4.5 out of 5
Sheraton Pilar Hotel and Convention Center
Panamericana Km 49 5 Gral M De, La Lonja, Buenos Aires

Reviews

7.6

Good

Rating 10 - Excellent. 55 out of 168 reviews" "
Rating 8 - Good. 56 out of 168 reviews" "
Rating 6 - Okay. 27 out of 168 reviews" "
Rating 4 - Poor. 19 out of 168 reviews" "
Rating 2 - Terrible. 11 out of 168 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Enzo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

MARIA, guaynabo

Liked: Cleanliness, amenities
Great service especially the employees in the Lobby Bar
Stayed 2 nights in Nov 2023

8/10 Good

Gene

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Juan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Old and smelly hotel
Stayed 1 night in Aug 2023

10/10 Excellent

Flavio

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. albeit a bit retro. Excellent attention and quality of food.
Stayed 4 nights in Jul 2023

6/10 Okay

Diego, Mississauga

Travelled with family, Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
This property is in dire need of maintenance. Walls have water stains. Carpets are cracked and faded. The AC unit in our bedroom leaked so much water that the walls were dripping and they couldn't stop it. Service was slow and we had to call several times before they responded. It is a beautiful property (particularly the outside), but it needs better maintenance.
Stayed 4 nights in Mar 2023

10/10 Excellent

MARIA, guaynabo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor internet service
Stayed 3 nights in Feb 2023

8/10 Good

javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need to be renewed. Corridors were lacking air conditioning in upper floors.. Bufete was very good. Pool, sauna, gym are great. Personnel were very attentive.

6/10 Okay

Loreto, puerto varas Chile

Travelled with partner
Disliked: Property conditions & facilities
Old, bad maitenance, missing light bulbs, broken floors, dirty windows Bad smell
Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
The property is very nice but it shows its age . The rooms are old , dark, and not updated. The bathroom handles are rusty. We had to keep caling for towels. The worst part was that i dont live in argentina. My daughter who is 9 months pregnant came to visit amd she was made feel like a delinquent . Was approached by 3 people telling her to leave . My grandson who is 2 was very upset . We understand rules ams regulations but there is humanity .
Stayed 1 night in Oct 2019
Response from Sheraton Pilar on 4 Nov,2019
Dear, We are sorry that you do not give us your identity to know what happened on time with our staff Regards Sheraton Pilar Hotel & Convention Center

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Marcos Neiffert on 11 Oct,2018
Muchas gracias por elegirnos para su estadía.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
comfortable and accommodating
staff is excellent one staff member Fernando has extraordinary customer service abilities well done
Stayed 3 nights in Apr 2018

8/10 Good

Brenda

Liked: Staff & service, room comfort
Great staff and beautiful grounds.
The staff at the hotel were fantastic. They went way out of the way to solve problems and help us. We particularily loved Rodreigo, with his fantastic command of English. The hotel is a little run down on the interior but had a fantastic pool area. Just like a garden, beautiful.
Stayed 3 nights in Mar 2018

6/10 Okay

Mike, New York

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not as good as other Sheraton hotels.
It was a good stay in general terms. However, there were a couple of issues that lowered my rating. 1) We ordered drinks at the lobby bar. The place was not crowded and it surprised me the waiter took a good 10 minutes to have our order given to the bartender. She in fact gave the bartender our order when I inquired about it. She blamed him for the delay because he was on the phone. He was taking a phone order and it was her that took 10 min. to act. 2) The room was clean, comfortable and clean, but the A/C system was not working and needed to have their repair person come over to fix it which would disturb out privacy. 3) It was our anniversary and wanted a special dinner Saturday night. We called 3 times to reserve a table near the window, facing the beautiful gardens. At dinner time we were told the table was reserved by somebody else. We mentioned our 3 calls. The waiter said it was reserved by somebody important or the owner (?) of the hotel. We kept asking and then, the waiter graciously made a phone call and was authorized to allow us to use it. So....it was not really reserved for anybody specific, was it? He also remarked that the restaurant makes no promises in terms of reserving tables. Do they or do they not? We were grateful however, I found the incident a bitter reminder of the inconsistency of rules and guidelines most places in Argentina live by

4/10 Poor

Jose, Miami, FL

Disliked: Cleanliness, property conditions & facilities, room comfort
Four stars???
It is an old Hotel. We paid $ 300 a day for 3 people, but: 1. They charge the Internet and it is very poor. 2. The Carpet in the room is old and dirty. 3. Furniture are old; 4. We had a leak in the bath 5. Staff is not bad. 6. Room is Big

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

fernando, Buenos Aires, argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel 50 kms from Buenos Aires city.
I spent on night only. I was attending a wedding in Pilar city. It was a pleasant stay, I only had a sandwich at the lobby bar, service was courteous. Tried to read by the poolbar, but I had to leave due to loud music by a DJ in the afternoon.

8/10 Good

Bob, Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to avoid the city traffic
Had business on the NE outskirts of Buenos Aires. In previous trips while staying down town, i spend 2-3 hours per day in a car between the hotel and the company. This nice, well appointed hotel was 10 minutes away & made the trip more relaxing and more productive.

8/10 Good

Maria, Westchester, NY

Liked: Cleanliness, property conditions & facilities, room comfort
Nice facilities, unwelcoming lobby staff
Likes: the breakfast buffet, which i ended up not getting charged for at all, was really, really good. All 4 days, the room was cleaned while i was having breakfast. I was quite impressed with this. The rooms were a nice size. The cleaning and restaurant staff were great. The lobby staff were quite unwelcoming. I don't know if it's b/c I was an American (though i speak Spanish) or a mother with two kids (i.e., not a high powered professional at a business convention) but they were quite dismissive of me. When I asked for them to check the status of a flight they told me the scheduled arrival time. A short while later I found out that the flight hadn't even left, it was 2 hours delayed. The staff just seemed to have little enthusiasm and made little effort to be helpful. That said, I would return because the pool was nice, the kids liked it, and the breakfast buffet was very good.

10/10 Excellent

Poom, Woodland Hills, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Resort Style Hotel OUTSIDE of Buenos Aires
This is a very large hotel complex for Latin America. It has lush grounds and a nice fitness center/spa. Note that Pilar is a nice suburb approx. 40 minutes outside of Buenos Aires.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton Pilar.
Best place to stay around Pilar.

8/10 Good

Berta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in Apr 2024

10/10 Excellent

Maria Laura

Stayed 2 nights in Dec 2023
Response from Reservas Sheraton Pilar on 23 Feb,2024
Estimada María Laura,Muchas gracias por hacernos llegar sus comentarios. Fue un placer recibirla. Esperamos que pronto puedan volver a repetir la experiencia. De todo el equipo de Sheraton Pilar Hotel le enviamos un cordial saludo.

4/10 Poor

Dora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mala relación calidad precio
Las partes comunes del establecimiento están en buen estado pero las habitaciones están muy deterioradas Sin cafetera, el servicio de toallas viejas que no conducen con un hotel 5 estrellas
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Cinco estrellas sin veriedad de comidas
Tuve problemas en el chek in. Fui a 15 hs y me dijeron que el domingo es a las 18 hs. Al fin insistimos y nos dieron la habitacion a las 15 30 hs. No hay variedad de comidas si bien dicen que hay tres restaurants los domingos lunes martes y miercoles solo funciona el lobby.
Stayed 2 nights in Sep 2023

8/10 Good

Gerardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La experiencias fue muy buena y la atención también. El único punto es que había que conectarse al wifi todos los días, cuando podía haber estado abierta toda la estadía o, también, abierta en general, ya que no había nada alrdedor que se pudiese aprovechar de eso. Además, el wifi era bastante lento.
Stayed 7 nights in Aug 2023

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Pierre-Olivier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is great, with good ammunities.
Stayed 3 nights in May 2023

6/10 Okay

María Julia

Liked: Cleanliness
Disliked: Property conditions & facilities
Me resultó muy venido a menos, alfombras, tapizados, pisos gastados y viejos, al igual que los baños
Stayed 1 night in May 2023

4/10 Poor

David Hecto

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Nos desilusionamos
En un hotel de esta categoría no puede suceder que la puerta del baño no cierre y que el frigobar no funcione. La grifería antigua, el piso del baño roto. Para ir del Spa a la habitación hay que ir envuelto en una toalla, no hay un ascensor de servicio? Subimos en malla mojada con gente vestida para un casamiento. Frente a tantos reclamos al salir, dialogamos con la gerencia para que otro no pasen por nuestra experiencia, en cualquier otro hotel del mundo, solo por sacarnos una sonrisa hubiesen tratado de reparar todos estos inconvenientes, nos vamos con una frase vacía: “ la próxima vez …”
Stayed 1 night in Apr 2023
Response from Reservas Sheraton Pilar Hotel on 5 May,2023
Estimado David,Gracias por tomarse el tiempo para hacernos saber acerca de su experiencia durante su estancia con nosotros.Brindar el más alto nivel de hospitalidad es nuestra prioridad número uno y nos disculpamos sinceramente por no cumplir con sus expectativas. Hemos compartido sus comentarios con el equipo de liderazgo del hotel para garantizar que se implementen y revisen las pautas necesarias para brindarle un servicio de excelencia en el futuro ya que actualmente nos encontramos en un proceso de renovación. Se vienen grandes cambios para 2023/2024!Esperamos que decida hospedarse con nosotros nuevamente cuando sus viajes lo traigan de regreso a la zona.Cordialmente,Equipo de Sheraton Pilar Hotel & Convention Center

10/10 Excellent

Andrea

Stayed 1 night in Apr 2023

6/10 Okay

juan carlos

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
El exterior y muy mal mantenido las habitaciones
Stayed 1 night in Mar 2023

8/10 Good

Ana

Liked: Staff & service
Stayed 1 night in Feb 2023

8/10 Good

David

Liked: Cleanliness
Regular, instalaciones viejas
El hotel está muy viejo, la habitación tenía acolchados desgastados, el colchón no era cómodo, el tv pequeño y muy viejo, El baño me pareció clásico y es lo Unico que puedo destacar de la habitación, el aire acondicionado no funcionaba bien, no enfriaba lo suficiente y estaba en máxima potencia, el resto de instalaciones del hotel están bien, el que esté al aire libre lo hace agradable
Stayed 1 night in Feb 2023

10/10 Excellent

Veronica

Stayed 2 nights in Feb 2023

8/10 Good

Marta Beatriz

Stayed 2 nights in Jan 2023

10/10 Excellent

Emiliano

Stayed 2 nights in Jan 2023

10/10 Excellent

Jonathan agustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Juan Antonio

Stayed 1 night in Dec 2022

4/10 Poor

Silvia

Stayed 1 night in Dec 2022

2/10 Terrible

Emiliano

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No lo recomiendo.
Stayed 1 night in Oct 2022

10/10 Excellent

Ezequiel

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2022
Response from Reservas Sheraton Pilar Hotel on 10 Aug,2022
Muchas gracias por elegirnos. Esperamos que pronto puedan volver.

6/10 Okay

Diana

Stayed 1 night in Jun 2022
Response from Reservas Sheraton Pilar Hotel on 21 Jun,2022
Muchas gracias por elegirnos para su estadía.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Destaco el buen trato recibido por todo el personal.
Stayed 1 night in May 2022
Response from Reservas Sheraton Pilar Hotel on 1 Jul,2022
Muchas gracias por sus comentarios. Esperamos que puedan volver pronto. Saludos cordiales.

10/10 Excellent

jairo l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Reservas Sheraton Pilar Hotel on 30 May,2022
Muchas gracias por elegirnos. Los esperamos pronto.

8/10 Good

Claudia Graciela

Stayed 1 night in May 2022
Response from Reservas Sheraton Pilar Hotel on 9 May,2022
Muchas gracias por elegirnos para su estadía. Fue un placer hospedarlos. Los esperamos pronto. Le deseamos un buen comienzo de semana.

10/10 Excellent

Bernardo

Stayed 1 night in Apr 2022
Response from Reservas Sheraton Pilar Hotel on 4 May,2022
Muchas gracias por elegirnos para su estadía. Fue un placer recibirlos. Los esperamos próximamente. Saludos cordiales.

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022