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Reviews of Comfort Inn & Suites Buffalo Airport

3 out of 5
Comfort Inn & Suites Buffalo Airport
4345 Genesee St, Buffalo, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 244 out of 420 reviews" "
Rating 8 - Good. 94 out of 420 reviews" "
Rating 6 - Okay. 46 out of 420 reviews" "
Rating 4 - Poor. 18 out of 420 reviews" "
Rating 2 - Terrible. 18 out of 420 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eroita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless, beds comfortable, breakfast amazing.
Stayed 1 night in Apr 2024
Response from Jason on 1 May,2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Perry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in. The staff on duty were terrific. Room and stay were perfect
Stayed 1 night in Apr 2024

10/10 Excellent

Rizwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jason on 1 May,2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

4/10 Poor

Damion

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jason on 30 Apr,2024
Thank you for your feedback on your recent stay. We are sorry to see we missed the mark on your recent stay. I will relay your review to the proper departments and we hope you give us another try in the future.

2/10 Terrible

gerald

We were there with my family. No one couldn’t sleep the whole night, due to Air condition was making so bad noise as well as some one on the opposite side of our room were making sound in the night. I won’t choose this property again
Stayed 1 night in Apr 2024
Response from Jason on 29 Apr,2024
Thank you for your feedback on your recent stay. We are sorry to see we missed the mark on your recent stay. I will relay your review to the proper departments and we hope you give us another try in the future.

10/10 Excellent

VELISHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable setting and convenience to airport
Stayed 2 nights in Apr 2024
Response from Jason on 29 Apr,2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Leroy

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Apr 2024
Response from Jason on 29 Apr,2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Leroy

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a great area,the employees were very polite, and the building was clean
Stayed 1 night in Apr 2024
Response from Jason on 29 Apr,2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

John, Goose Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jason on 29 Apr,2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Cleanliness
It wasn’t clean
Stayed 5 nights in Apr 2024
Response from Jason on 27 Apr,2024
Thank you for your feedback on your recent stay. We are sorry to see we missed the mark on your recent stay. I will relay your review to the proper departments and we hope you give us another try in the future.

10/10 Excellent

Steven, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
staff are super nice and helpful!
Stayed 1 night in Apr 2024
Response from Jason on 29 Apr,2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Neptali

Stayed 1 night in Apr 2024
Response from Jason on 27 Apr,2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Sanchayan, ESCONDIDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Apr 2024
Response from Jason on 26 Apr,2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Jim, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy check in, clean and comfortable
Stayed 1 night in Jan 2024
Response from Jason on 26 Apr,2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Sandie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jason on 26 Apr,2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Virginia

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is directly in front of the airport, however the planes taking off and landing did not keep us awake, it is also convenient when flying, you can park your vehicle there while you are away (then shuttle) another note, if you are Canadian, there is a Tim Horton's a few feet from the front door, I would def stay here again
Stayed 1 night in Apr 2024
Response from Jason on 22 Apr,2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

ATA UR RAHIM

Travelled with family
Liked: Cleanliness
Affordable pricing and convenient location. However there were some short comings. The shower head had no pressure which made it difficult to take a proper shower. I reckon it is set that way to save water and lower water bill. The vending machines were not working properly. Guys at front desk were good but girls could do better and be more pleasant.
Stayed 3 nights in Apr 2024
Response from Jason on 22 Apr,2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Leigh-Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was so comfortable. My only complaint would be that the grout was pretty dirty in the washroom.
Stayed 1 night in Apr 2024
Response from Kelly GM on 21 Apr,2024
Thank you for the feedback Leigh-Ann I will have someone in that room to give a good scrub tomorrow.Safe travels!

10/10 Excellent

QUYNH NHU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel near the airport with free shuttle, staff was friendly and helpful, room was clean. Will stay again!
Stayed 1 night in Apr 2024
Response from Kelly GM on 21 Apr,2024
Quynh, thank you for the vote of confidence & remarking about my hard-working staff.Safe travels!

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing was when we about to leave we found a bed bug that was no good but everything else was good
Stayed 8 nights in Apr 2024
Response from Kelly GM on 21 Apr,2024
We apologize for the inconvenience; I wish we knew sooner into your stay.Pest control has turned the room over and found nothing else. Hopefully it was a single traveler.All of the beds are incased to keep and of them from staying very long!We appreciate the 5 out of 5, so the majority of your stay was good, thankfully!safe travels

10/10 Excellent

Francie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in Apr 2024
Response from Kelly GM on 19 Apr,2024
5 out 5 !!!! thank you Francie! we are so happy you enjoyed your stay

10/10 Excellent

Inocencia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall wonderful stay.
Stayed 3 nights in Apr 2024
Response from Kelly GM on 19 Apr,2024
Thank you for the feedback Inocenia!

8/10 Good

Jade Marie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our stay was very pleasant!
Stayed 1 night in Apr 2024
Response from Kelly GM on 19 Apr,2024
Thank you Jade Marie! we appreciate you!

8/10 Good

claudia

Liked: Staff & service
Faucet on the bath tub wasn’t draining.
Stayed 1 night in Apr 2024
Response from Kelly GM on 19 Apr,2024
Claudia, thank you for the feedback & we had maintenance go to the room and take care of the clog. We apologize!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Kelly GM on 15 Apr,2024
Thank you Amanda!!!

6/10 Okay

Kimberly

Stayed 1 night in Apr 2024
Response from Kelly GM on 15 Apr,2024
Thank you Kimberly!

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle was amazing, 1:40am airport pick up, was checked in and in bed at 2am. So appreciated after long day of travel.
Stayed 1 night in Apr 2024
Response from Kelly GM on 13 Apr,2024
Catherine, thank you for recognizing the overnight staff...it is appreciated!Safe travels

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly helpful and accommodating. Very friendly.
Stayed 1 night in Apr 2024
Response from Kelly GM on 13 Apr,2024
Esther, thank you for the kind words about my hardworking staff!!!

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service
The hotel and room were clean, it was not noisy. The pillows were very comfortable. The shower water got nice and hot. They have a pool, but bring your room towel down just in case. The breakfast was not great, the coffee even worse. Hotel is good for a 1 or 2 night stay. Close to many restaurants.
Stayed 1 night in Apr 2024
Response from Kelly GM on 13 Apr,2024
Christina, I am glad the hotel & room were satisfactory.Coffee is a bit hit & miss with people...depending on the coffee you normally drink....so to hear the breakfast wasn't up to your satisfaction.hope to see you again

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely welcoming and accommodating.
Stayed 1 night in Apr 2024
Response from Kelly GM on 13 Apr,2024
Stephanie I appreciate the kind words about the staff!!!Safe travels

8/10 Good

Staci

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelly GM on 13 Apr,2024
Staci we are happy you enjoyed your stay!Hope you will stay with us again!

6/10 Okay

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a worn hotel. Squeaky doors, old heating unit, bad shower and no fan in the bathroom.
Stayed 3 nights in Apr 2024
Response from Jaosn on 11 Apr,2024
Thank you for your feedback on your recent stay. We are sorry we missed the mark on your recent stay. I will relay your review to the proper departments and we hope you give us another try in the future.

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect place for shopping and economical for Canadian. Beds were comfortable,room clean and free hot/cold breakfast a bonus Would book again for a shopping trip overnight
Stayed 1 night in Apr 2024
Response from Jason on 10 Apr,2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained and comfortable
Stayed 1 night in Apr 2024
Response from Jason on 10 Apr,2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Eugene

Travelled with family
Liked: Staff & service
The room wasn’t very clean floors in the tile area especially
Stayed 2 nights in Apr 2024
Response from Jason on 10 Apr,2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Peter

Travelled with family
Liked: Staff & service
Staff was excellent.
Stayed 3 nights in Apr 2024
Response from Jason on 9 Apr,2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.

2/10 Terrible

Erik

Disliked: Cleanliness, staff & service, property conditions & facilities
The pillows were stinks
Stayed 1 night in Apr 2024
Response from Jason on 6 Apr,2024
Thank you for your feedback on your recent stay. We are sorry to see we missed the mark on your recent stay. We will relay this information to the proper department and we hope you give us another try in the futue.

4/10 Poor

Kate

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This review centers around the fact that they attempted to charge us for damages we did not make. They eventually gave us a bill with the correct charges but still submitted a charge to my credit card that I now have to dispute. Irritating and sneaky.
Stayed 2 nights in Mar 2024
Response from Jason on 6 Apr,2024
Thank you for your feedback on your recent stay. We are sorry to see we missed the mark on your recent stay. You were in the room for multiple days and never reported the issue you had to our front desk. We are sorry for the inconvenience.

4/10 Poor

Martin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were woken up at 8am by staff screaming and knocking on doors.. housekeeping!! Also a manager screaming at another employee in front of everyone.
Stayed 2 nights in Mar 2024
Response from Jason on 2 Apr,2024
Thank you for your feedback on your recent stay. We are sorry to see we missed the mark on your recent visit. I apologize for the issues you had with our staff. I will be working to see what had happened that day and relaying your review to them so they can better understand how to communicate on the floors when guest are trying to sleep.

6/10 Okay

Veerapen

Travelled with family
Disliked: Cleanliness
We stayed 1 night in room 304. Room was not clean. Nasty Stains in washroom. 2 tissues in the box. Breakfast was ok.
Stayed 1 night in Mar 2024
Response from Jason on 31 Mar,2024
Thank you for your feedback on your recent stay. It appears we missed the mark on your recent stay. I will relay this information to the proper departments and we hope you give us another try in the future.

8/10 Good

Simona

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Jason on 31 Mar,2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and easy to ask any questions. Breakfast was very good and always stocked up.
Stayed 1 night in Mar 2024
Response from Jason on 31 Mar,2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again in the future.

6/10 Okay

Ed

Travelled with family and small children
Liked: Staff & service
This property was a smaller hotel which had free parking and some amenities we had no time to partake in (such as pool and exercise room). The room was small with the bare essentials - no frills. We really liked the free breakfast and the multiple staff members that made the breakfast a success. The employees were very helpful and kind.
Stayed 1 night in Mar 2024
Response from Jason on 29 Mar,2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable for one night stay.
Stayed 1 night in Mar 2024
Response from Jason on 28 Mar,2024
Thank you for your feedback on your recent stay. We are glad to see yo enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Alyssia

Stayed 3 nights in Mar 2024
Response from Kelly GM on 19 Apr,2024
Thank you Alyssia - next time we will get a 5 from you! safe travels

8/10 Good

Dale

Travelled with family
We had adjoining rooms which was great. Room was spacious and comfortable
Stayed 1 night in Mar 2024
Response from Jason on 28 Mar,2024
Thank you for your feedback on your recent stay. We are glad to see yo enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Clinton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason on 28 Mar,2024
Thank you for your feedback on your recent stay. We are glad to see yo enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle service was great. Not a lot of choices for dining within walking distance but it looks like they are opening a restaurant onsite.
Stayed 1 night in Mar 2024
Response from Jason on 26 Mar,2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jason on 28 Mar,2024
Thank you for your feedback on your recent stay. We are glad to see yo enjoyed your time with us. We hope to see you again in the future.

6/10 Okay

Luis

Travelled with family
Liked: Staff & service
Honestly my only complaint was the wrinkly sheets. It just looks tacky and unprofessional. But our room was clean. I do think the air system could use an update. But it worked fine. And my kids loved the pool.
Stayed 1 night in Mar 2024
Response from Jason on 26 Mar,2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again.