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Reviews of Burçman Hotel

3 out of 5
Burçman Hotel
Uluyol Kibris Sehitleri Cad. No:16, Osmangazi, Bursa

Reviews

7.4

Good

Rating 10 - Excellent. 27 out of 98 reviews" "
Rating 8 - Good. 34 out of 98 reviews" "
Rating 6 - Okay. 21 out of 98 reviews" "
Rating 4 - Poor. 7 out of 98 reviews" "
Rating 2 - Terrible. 9 out of 98 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Emine

Stayed 1 night in Sep 2023

4/10 Poor

Tazeen

Stayed 1 night in Aug 2023

10/10 Excellent

Sadik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very close to the mall and resturaunt and public transportation. Very walkable distance for most necessary things. Easy for us to get vale parking which was convenient for us. Free room service as well. Only complaint is a lack of a microwave in the room. Overall, very good service and experience, thank you
Stayed 2 nights in Jul 2023

10/10 Excellent

Muhammad

Stayed 2 nights in Jun 2023
Response from MANAGER on 29 Jun,2023
THANK YOU VERY FOR YOUR FEEDBACK

10/10 Excellent

Cemil

Stayed 1 night in Apr 2023
Response from müdür on 14 Jun,2023
çok teşekkür ederiz yorumunuz için

6/10 Okay

AHMET YALÇIN

Stayed 2 nights in Apr 2023
Response from müdür on 14 Jun,2023
Teşekkürler yorumunuz için

6/10 Okay

ABDELRAHMAN

Stayed 1 night in Apr 2023
Response from müdür on 14 Jun,2023
Teşekkürler yorumunuz için

6/10 Okay

Aylin

8/10 Good

Hussamaldeen

Stayed 2 nights in Jul 2022
Response from manager on 25 Jul,2022
thank you very much for your feedback

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and good services
Stayed 3 nights in Jun 2022
Response from müdür on 25 Jul,2022
thank you very much for your feedback

4/10 Poor

Aladdin

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not Happy
When we arrived they someone had messed up and dropped our reservation from the system, they put us in another hotel for the same group 3 km away! in two separate rooms me and kids!! Breakfast is the most basic i have ever seen, almost nothing to eat..Overall poor experience.
Stayed 2 nights in May 2022

2/10 Terrible

Alireza

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This probably was one of the worst hotels I stayed at, the room was dirty, curtain were falling down, beds were old and not comfortable, and the room smelled like cigarettes Bering smoked in it all night.
Stayed 1 night in Mar 2022

6/10 Okay

Qaisar Ayub

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from manager on 19 Jan,2022
Teşekkürler efendim sıkıntılarınızı belirtirseniz daha iyi yardımcı olabiliriz

8/10 Good

Alexey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Beds are barely off the floor & very uncomfortable
The beds are very old and outdated, too low to the floor and completely uncomfortable. Other than, everything else was AMAZING!
Stayed 1 night in Dec 2020

8/10 Good

Ruwaida, Pretoria, South Africa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is located within walking distance from the Kent Shopping mall and is ideally located for travel to tourist attractions. The staff were friendly and extremely helpful. The facility is clean and well priced for a short stay in Bursa.
Stayed 2 nights in Dec 2020

10/10 Excellent

Hala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
oo short stay in Bursa
The situation is near kent maydani good place the people there are kind and helpful
Stayed 2 nights in Aug 2020
Response from Genel müdür on 2 Oct,2020
Thamk you very much

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wi-Fi is poor
Veri good
Stayed 1 night in Feb 2020

2/10 Terrible

Asya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Otel Müdürü on 27 Feb,2020
Teşekkürler ama sorunu yazarsanız size daha iyi yardımcı olabiliriz

8/10 Good

Ziauddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
A very good stay Very good family room.
Stayed 2 nights in Oct 2019
Response from yılmaz eser on 26 Oct,2019
Yorumunuz için teşekkür ederiz sizi tekrar misafir etmekten mutluluk duyarız

4/10 Poor

abdulkader

Liked: Cleanliness
Disliked: Staff & service
Nice hotel with bad administration
Nice location...stuff have no experience how to deal with costumers...they don't know how to smile
Stayed 2 nights in Sep 2019
Response from yılmaz eser on 23 Oct,2019
yorumunuz için çok teşekkür ederim bu konu hakkında görüşme sağlayacağım

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Genel Müdür on 5 Aug,2019
Thank you very much for your Feedback!

10/10 Excellent

Yusuf Musa, Kano Nigeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in burçman gaziantep
It was splendid and I really enjoy the hotel
Stayed 1 night in Jul 2019
Response from General Manager on 8 Jul,2019
Thank you very much for your Feedback!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Manager on 22 Mar,2019
Thank you very much for your feedback

8/10 Good

Fidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of hotel is, won't afraid of saying this, ideal - it is close to several bus stops allowing smooth arrival from the intercity bus stations, reaching the city center, sightseeing places, and Uludag's (mountain resort) Teleferik. The room was nice and clean, although lightening was not bright. The service and breakfasts were all ok as well.
Stayed 2 nights in Dec 2018
Response from Genel müdür on 7 Feb,2019
Yorumunuz için çok teşekkür ederiz sizleri tekrar aramızda görmekten mutluluk duyarız. Saygılarımla

8/10 Good

Jahangir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is cooperative and can speak English.
Stayed 3 nights in Sep 2018
Response from Genel Müdür on 8 Oct,2018
Thank you very much for your Feedback!

8/10 Good

Homer

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018
Response from Genel Müdür on 31 Aug,2018
Thank you very much for your Feedback

10/10 Excellent

okan, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room
We stayed in Burcman hotel for three days. We booked a family room, it was very spacious and clean. The staff were very helpful. Overall it was a pleasant stay.
Stayed 2 nights in Nov 2017
Response from Genel Müdür on 14 Dec,2017
Hello Sir Thank you very much for your comment we are proud to see you again at our hotel Best Great Yılmaz Eser

2/10 Terrible

Hamad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel check in -check out ever,,,, AVOID
It was my worst stay during my whole travel history. I booked for a non smoking family room that has 2 single beds and 1 queen bed and the size of the room was 45m2. when i got there, I found out my room was given to somebody else (not sure how) with the price for the small one (25m2) and I was charged the higher money for the small size. plus the room was smelly of smoke. after 1:30 hrs of discussion and calling everybody in the hotel they said they cancel my booking and return the money.when i accepted the cancellation they changed their mind and said you can cancel but with no refund. then they felt sorry to some extent and offered me a room with extra bed free of charge but the room was smoking one, I rejected. called their boss and said this is only one room, use spry to cover the smoke from it and do not give bed for free. I must be charged for that. so all this happened after 2 hrs of discussion and my kids were sleeping in the car after a long day out. So, I accepted the room in order to talk to the manger the following morning. The next morning, i met the manager and honestly he was negative and helpless and speak poor English. what he said "you slept here yesterday in a room, today check out, take your family and luggage out and talk to your travel agent with your problem" i was shocked and decided not to burn my day and get stressed talking to such mentality. i left talked to hotel.com, talked to them, they admitted but did not compensate the different at all.
Stayed 1 night in Aug 2017
First of all, we are very sorry that you have encountered such a situation. Our hotel is ranked at the top in Bursa as a whole, this is what you say is really disappointing me. I will certainly try to solve the problem that I will carefully tackle this issue. I apologize to you on behalf of myself and my hotel. I will consider your criticism and try to solve it as soon as possible. Please help me to waste it. We will never live them in your next Residence. Best regards Yılmaz Eser

8/10 Good

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017
thank you very much

6/10 Okay

nasser, riyadh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is disappointing. staff are not friendly location is good
Stayed 5 nights in Jul 2017
Response from Yilmaz on 12 Aug,2017
I am sorry for services.

8/10 Good

Amii Ann, liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay..would book again
Location was great, short walk into city centre or tram stop just outside hotel. Great value for money! Breakfast was ok but same things every morning so if your going for a long stay like ourselves we got fed up after a week. Only thing i could moan about was the rooms and hallways smelt like cigarettes as people smoking in room

8/10 Good

Heba, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel, but...
* Clean Hotel & Good Breakfast * Friendly staff * The bad thing was at the end of my visit when the reception want me to pay for chocolates and drinks I did not use them during my stay although the cleaning maid admit that my kids took it out of fridge but they backed it again in less than 1 min. in front of her , but they backed off when I insist to pay for only what my kids taking

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Decent Hotel in Bursa
Not a bad stay overall. The location was close to the city center. The hotel condition was good. The WiFi worked well. The breakfast was not so great though as the selection and quality are not as good as most other places we have stayed at.

2/10 Terrible

Ahmed , kuwait

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experiance and fake rate
Poor hotel and bad staff , i love bursa and the only bad point in bursa is this hotel!! No hot water in tab , flush of toilet is broken, poor of cleaness Poor breakfast I cut my stay in bursa and be back to istanbul because of this bad hotel

8/10 Good

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a small town.
We stayed there for one night, nice and clean hotel. ok sized room. Staff were well behaved, and nice breakfast. The only problem being that the parking is not right by the hotel so you have to wait a five minute for your car to be brought to you. Overall happy stay.

6/10 Okay

Cihan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel konumu harika . Tramvay ile merkeze rahat gidiliyor . Temizlik konfor personel ilgisi güzel . Sabah kahvaltıda su damacanası ya çok eski yada su arıtma suyu kokuyordu
Stayed 1 night in Aug 2023

8/10 Good

Levent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from BURÇMAN HOTEL on 14 Jul,2023
Değerli misafirimiz ilginize çok teşekkür ederiz. Sizleri her zaman BURÇMAN HOTEL ailesi olarak ağırlamak ister sağlıklı günler dileriz

10/10 Excellent

Ruhi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Alles gut
Stayed 2 nights in Jul 2023
Response from BURÇMAN HOTEL on 14 Jul,2023
Değerli misafirimiz ilginize çok teşekkür ederiz. Sizleri her zaman BURÇMAN HOTEL ailesi olarak ağırlamak ister sağlıklı günler dileriz

6/10 Okay

Yusuf

Stayed 1 night in Jul 2023
Response from BURÇMAN HOTEL on 14 Jul,2023
Değerli misafirimiz ilginize çok teşekkür ederiz. Sizleri her zaman BURÇMAN HOTEL ailesi olarak ağırlamak ister sağlıklı günler dileriz

6/10 Okay

Engin

Stayed 1 night in Jan 2023

8/10 Good

Murat

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Ali

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Meltem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer hat mir sehr gefallen und die Sauberkeit. Das Frühstück war sehr lecker für jeden war etwas da. Personal war sehr freundlich. Man kann das Hotel mit einem reinem Herz weiterempfehlen.
Stayed 1 night in Oct 2022

8/10 Good

Zisan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
peu mieux faire
Séjour correct dans l'hotel mais des souci a voir télé qui ne marche pas réseau internet faible propreté a revoir un peu plus. Station de taxi a cote
Stayed 3 nights in Aug 2022
Response from manager on 19 Aug,2022
thank you very much for your feedback

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from manager on 19 Aug,2022
thank you very much

8/10 Good

Asim Ghazanfar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple hotel - but good quality
They have good staff. rooms are clean, aircon works very well. Breakfast is simple, but good. To be a 3 star hotel, this hotel is very good. Highly recommended for families. There is free parking just beside the hotel. The paid parking is also not expensive. I had a great stay. thanks to all staf
Stayed 3 nights in Jul 2022
Response from manager on 25 Jul,2022
thank you very much for your feedback

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay in this hotel
Bed hotel. Dirty Bad service. Price is very high for this hotel
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Feb 2020
Response from Otel müdürü on 27 Feb,2020
Teşekkürler ama sorunu yazarsanız size daha iyi yardımcı olabiliriz

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from genel müdür on 27 Feb,2020
Teşekkürler ama sorunu yazarsanız size daha iyi yardımcı olabiliriz

10/10 Excellent

Hussam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevlig personal Rent och fint hotell
Stayed 4 nights in Jul 2019
Response from Manager on 10 Jan,2020
Thank you very much !!