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Reviews of Citadel Hotel

Citadel Hotel
28 RUE ROYALE, Calais, Pas-de-Calais

Reviews

5.6
Rating 10 - Excellent. 4 out of 75 reviews" "
Rating 8 - Good. 20 out of 75 reviews" "
Rating 6 - Okay. 16 out of 75 reviews" "
Rating 4 - Poor. 20 out of 75 reviews" "
Rating 2 - Terrible. 15 out of 75 reviews" "

7.2/10

Cleanliness

5.6/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Ines

Convenient
Very central, close to shops and restaurants . Only 10 drive from the Eurotunnel.
Stayed 1 night in Aug 2018

2/10 Terrible

Naresh

Even for just 1 overnight stay en-route and at (as low as) £35.00 We will NOT use this hotel again. The lights in the room were not working. Electricity wiring looked a bit dodgy. Had to leave the window open because it felt unclean. It's on the noisy road with bars and pubs. Basically didn't sleep well. Shower was leaking. Overall rubbish.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The room was clean. You get what you pay for.
Stayed 1 night in Jun 2018

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
We had 3nights at Citadel, but we had 2nights in a double room and one night in a twin. Nice crisp white bed linen and towels. Twin room felt more spacious and as it had two windows. Nice accommodation for the price. Very central for Ferry port, and bars and restaurants. Very helpful staff.
Stayed 1 night in Jun 2018

2/10 Terrible

jean , london

Disliked: Property conditions & facilities, room comfort
poor hotel no reception
pass not working ,bed was terrible, double glazing not seal properly I will not recommend this hotel to anyone not worth a star
Stayed 1 night in May 2018

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was scammed.
Hotel was locked up on arrival, it was pouring with rain. I tried the buttons no joy. I then noticed a piece of appear to call. Not mowing the local code I had to find that then call the number. Someone replied and said they would come. Someone did and we went inside. No booking on there system they said. Hotel full. Hotels.com no good they said. I was not happy. We have another hotel not far I you go there we have one room left. So in the pouring rain what else could I do. I was dire, filthy, old. No wifi, shower head broken off and a piece of cord for a shower. Bed was filthy. I eat tried to sleep, couldn't and left after 5am. Funny though that they said go to the room and I can pay when I come down, they they had taken payment by the time I came back so they found the booking. I was not pleased I was not in what I booked, as I had stayed there before with the BBC. This was a scam, total scam, never again will I be booking this way.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
ideal for stop over
central location, good for stop over, good value for rate..
Stayed 1 night in Dec 2017

8/10 Good

Bernadette

Liked: Cleanliness, property conditions & facilities, room comfort
Decent out of the Calais Budget hotels.
I returned here, after trying out all the local lowest price hotels, that's 25-35 euro. I'd rate them in this order Belazur & Citadel - yes Beffroi, Pacific - no not unless others are booked out Marie Tudor - no don't even think about it. Citadel room, I've stayed in 3 of the 9, are fine for cleanliness. Hard to work out how to use the TVs, the water in the showers can be variable, but rooms renovated, warm, not damp smelly like Pacific and Marie Tudor. Worst part is having to go to Belazur to collect the key, that's a pain and should be clearly written on the adverts on hotels.com.
Stayed 1 night in Oct 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Outside was warmer than the hotel room
No heating when we told the reception he just shrugged it off with no attempt to rectify the problem and it was cold that night. Perfect for those who don't like heat or warmth !
Stayed 1 night in Sep 2017

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
FREEZINGHELL.com
Shockingly, the Citadel hotel, in Calais', was closed when I arrived: along with four others: some local 'scandal', involving the Police, according to locals. While trying to find somewhere else, I had my wallet pickpocketed, and I spent a rather 'purgatorial' night on a park bench. I'm currently trying to get my money back from Hotels.com. No 'accommodation' on that score either, as yet.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
One night only
No lift but four flights, not all rooms have own toilet which is not mentioned in the ads, showers inadequate- too small and little pressure. Worst of all the reception only operates for one hour from 4pm - 5pm so it is almost impossible to get in touch with them (they pack the phone away and don't answer or have a message service)

8/10 Good

R, uk

Liked: Cleanliness, room comfort
Cheap
For the price this is great stopover. I could not get in! Hotel is locked, small foyer with no receptionist. No notice on how to check in, went round to other hotels asking advice until someone who could tell me sister hotel for checking in. Otherwise cheaper than anywhere else, shower too small

8/10 Good

Abigail, Manchester

Liked: Room comfort
A lovely stay.
I was very much impressed with my little room. It was just a simple, self contained room but it was lovely after a long day to have a space of my own to return to. I stayed for 5 nights, the room was always clean but the sheets were not cleaned for the entire stay. The staff were lovely. The bars across from the hotel were fantastic and cheap.

6/10 Okay

Peter, London

Liked: Cleanliness, staff & service
One night stay
The room was small but clean. The beds were comfortable and the shower and loo were clean and functioned well. This is a small hotel with only 9 rooms, all up steep stairs to the 1st, 2nd and 3rd floors. No lift, so not suitable for visitors with mobility difficulties. The young lady on reception duty was helpful. The rooms have little sound insulation so could be noisy. No public rooms, coffee shop or other facilities. All in all, fine for a brief stay, probably not for any length of time

4/10 Poor

Gina Frankie, london

Liked: Staff & service
Disliked: Property conditions & facilities
Good location 5 mins walk to the beach (plaga)
Do not expect much from this hotel, we arrived at the hotel at 5pm. There no one to open the door as you needed a code to get in. There was a sign at the door to go to a near by hotel. We did and at the reception they took our details and gave us the key to the room,and code for the entrance door. The room was very tidy, the bathroom has no bath and is very small so if you think you are over weight that is definitely a bathroom you don't want to use. My room came with a balcony so that was a plus for me. The bed was comfortable but not good for action (noisy) The TV works but it says no signals when it comes on. Will I stay there again? I really don't know:)

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately not the cleanest choice...
I BOOKED THE SO CALLED SUPERIOR DOUBLE ROOM BUT IT WAS VERY SMALL AND NOT VERY CLEAN. BUT COMPARED TO OTHER CHOICES IN CALAIS IT IS UNFORTUNATELY ONE OF THE ONLY PLACES TO STAY IN CALAIS.

6/10 Okay

alec, SW London

Liked: Cleanliness, staff & service
Small Hotel on the main street
Very small roos but for the price. Light switch could of been nearer to the bed for if you wanted to get up during the night

6/10 Okay

Bernadette, Brussels

Liked: Cleanliness
Key Issue
The room was fine, it was clean, the TV barely worked, but this is a lowest budget room, cannot complain about a tiny thing. The hardest bit was getting the keys and took up half an hour. Firstly the keys are no longer kept at the Pacific hotel on the same street but further away at hotel Belazur. The receptionist was so busy speaking with his Arabic friends in the foyer, I had to phone him on the hotel number on his desk and finally I found out who was the receptionist. I could have stolen the mobile phone left on the desk I assume was his or any number of things around his desk, so deep in conversation he was with his friends and so work shy he was too. Finally I got the key and back I went to the Cidadel, 2 hotels later. I won't book here again unless I have too, simply due to the difficulty in getting the key.

8/10 Good

Garry, Keighley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
The hotel was a budget priced hotel, but far exceeded our expectations it was spotlessly clean warm and very comfortable, ideal location for local amenities and managed to park just outside the hotel. the only negative was that the hotel didn't have tea and coffee making facilities, even just a kettle would have been good.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Close to Euro tunnel
No sleep... soooo noisy across the road pub. People shouting, dogs barking till very late into night.

8/10 Good

Sunny, Surrey Canada

Liked: Cleanliness, staff & service
Cheap, clean, great location
Cheap and clean hotel right in the Center of action. Close to bars and restaurants. Great for spending a nite.

8/10 Good

Deidre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was lovely, friendly and nice.

8/10 Good

Karla, Fernie, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The hotel was great, the only negative was that the people in the room beside me were loud and smoking.

8/10 Good

ALLEN, London

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel if traveling in the Eurotunel
Small hotel but great for a one night rest if travelling in the eurotunel. Great location just in the high street.

4/10 Poor

mel, uk

Disliked: Staff & service, property conditions & facilities, room comfort
No ensuite shower broken totally unacceptable
My experience was not impressed with the hotel the reception we received or the service

4/10 Poor

H, DARLINGTON

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
POOR HOTEL IN TOWN CENTRE
SAW STAFF ONLY ONCE WHEN BOOKING IN. STAIRS LONG AND STEEP. NO LIFT

2/10 Terrible

Caroline, Preston

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disaster
Arrived late, there was no one at the reception so could not check in

4/10 Poor

Nial, London

Liked: Cleanliness
Disliked: Staff & service
1 night stay SatNow 29.11.14
Room is very small, bathroom is even smaller and you are unable to really move in it once the door is closed, only 1 power point in the room a long way from the bathroom where the mirror is. There is no where to hang clothes other than on a hook in the bathroom. There was no reception and we had to attend a hotel along the road to get the key. was OK for a quick overnight stay with not much luggage. It was very noisy on a Saturday night as there is a club and late night bar located just down the street. The photos on the website give a deceptive view.

8/10 Good

Kevin , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, Great location!
Very nice hotel, private, felt like home and close to many French restaurants and patisseries. Room was as advertised online and didn't disappoint. Ps bring your own kettle if you fancy a hot drink in your room. Must admit it's my second time staying in this hotel.

4/10 Poor

Sue, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
The widows may have been open it was so noisy even though we wee on the second floor (no lift). The room has a wet room toilet shower pod in the corner which smelt damp and awful. it was clean, but it was very cheap furniture trying to be something it's definately not. this was the most expensive accommodation of our three night travel - it was by far the worst. I was surprised Expedia include this accommodation on their listing... photos and description are very misleading.

8/10 Good

Cajun, Glos

Liked: Cleanliness, property conditions & facilities, room comfort
great locale
Found an excellent restaurant just around corner, clean and tidy getting key a bit long winded but all ok, Stairs could be a problem for some as no lift.But clean tidy both rooms and public areas.

2/10 Terrible

Rachelle, Zurich

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware, don't book the Citadel
The hotel was closed, a note sent us to another. There I buzzed for the receptionist to come, she hardly spoke English. A homeless man and she got into a discussion about him trying to come in. Finally she told us something is wrong with Citadel and we are staying in another hotel around the corner. We went there and it was more a one star studio apartment. We did not go back to complain as it was late and we just needed to sleep before catching our ferry in the morning. In the morning there was no reception, doors locked at the Pacific Hotel. We wanted to ask directions to the ferry but could only drop the key in the mailbox. Unpleasant experience.

8/10 Good

Josh, London

Liked: Cleanliness, staff & service, room comfort
Expedia needs to improve their booking process.
We arrived after a days drive hoping to surprise our kids with a hotel room, unfortunately Expedia's ebooking system hadn't got the reservation to the hotel. The staff were very nice and helpful, and did find us a room at last, and the room itself was clean and comfortable though not as big or well-kept as the one we'd booked. This happened after quite a bit of hand-wringing all around, as well as far too much lip service from Expedia. That said, once we got through to someone who could put things right he did very well for us. The most important lesson: speed up your communication with the hotels you work with, Expedia!

4/10 Poor

Timm, Copenhagen Denmark

Disliked: Property conditions & facilities, room comfort
Hotel er en overdrivelse
Hotellet er et do-it-your-self, uden personale. Det er ikke specielt dyrt, men dyrt i forhold til hvad man får.
Stayed 1 night in Jul 2018

2/10 Terrible

Thierry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

2/10 Terrible

isa, sarthe

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
patétique
arrivée et aucune indication pour s'enregistrer et récupérer le code et le passe de la chambre , merci au passant qui m'a indiquer qu'il fallait s'adresser dans un autre hôtel qui se situe à plus de 500 m . accueil du réceptionniste agréable, retour à l'hôtel et !!! oh surprise en découvrant une chambre d'environ 11 m2 , aucun rapport avec les photos mise sur le site, je ne vais pas tout détailler car il y aurait long a dire mais , après avoir eu trois passes dont deux défectueux , un accrochage avec le gérant de l'hôtel qui vous agresse alors que vous ne vous adressé pas a lui , un matelas et des oreillers tachés ++ , matelas qui date de Mathusalem , bref aucune recommandation pour cet hôtel . je tiens à remercier la jeune fille qui faisait le ménage tout les jours , serviable , et faisait son possible à satisfaire les demandes des clients .
Stayed 6 nights in Apr 2018

2/10 Terrible

boulanger

Disliked: Staff & service, property conditions & facilities, room comfort
à éviter absolument
très bruyant
Stayed 2 nights in Dec 2017

2/10 Terrible

Christophe

Disliked: Staff & service
Pas de réservation enregistré malgré mon mail Je me suis retrouvé en plan puisqu’il n’y a pas de personnel
Stayed 1 night in Nov 2017

2/10 Terrible

Alcino

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Très mauvais
Très mauvais. Il n'y a pas de réception mais il n'y a pas non plus d'information pour savoir comment rentrer dans l'hôtel!. Par chance un autre couple allait dans cet hôtel et en arrivant l'après-midi n'ont pas pu rentrer. C'est en demandant autour qu'ils ont appris qu'il fallait aller à l'hôtel Azur pour récupérer les cartes de chambres. Ce couple (famille Mijatovic) a d'ailleurs annulé la réservation sur place car il y a des escaliers très très abrupts et ils avaient une personne âgée de 90 ans qui ne pouvait pas monter. Comme ils nous ont expliqué leur mésaventure et que nous étions sur la route, nous avons essayé d'appeler l’hôtel Citadel pour prévenir que nous n'arrivions que vers 22h30.. pendant plus de 2 heures nous avons essayé d'appeler au Citadel et même à l'hôtel Azur et personne n'a répondu!!! Arrivés vers 22h30 nous nous sommes donc dirigés à l'Azur et là autre surprise le veilleur de nuit nous dis qu'il n'a pas de cartes pour nous... Finalement il a passé plusieurs coup de fil et les cartes étaient bien là. Il nous a accompagné Citadel mais n'avait pas une des cartes de la chambre. Il nous a fait entrer avec son passe et promis de la ramener dans les 15 minutes. Ces 15 minutes se sont transformées en un tapage à la porte de la chambre à 1h30 du matin!!! et comme nous étions complètement endormi il a glissé la carte sous la porte. A rayer de vos hôtels!
Stayed 1 night in Aug 2017

4/10 Poor

Éric

Disliked: Staff & service, property conditions & facilities
Pas de télévision..... Confort très moyen.... Bruyant.... Bref pas terrible franchement

4/10 Poor

Fabrice

Liked: Cleanliness
Disliked: Staff & service, room comfort
mauvais rapport qualité prix - hôtel inadapté
Arrivé à 20h45: accueil de l'hôtel fermé. Appel au N° indiqué sur la porte: je dois récupérer la carte d'accès de ma chambre dans un autre hôtel situé à 300 m et on me donne de mauvaises indications pour m'y rendre (10 bonnes min de marche à pied avec mes bagages). Je devais payer à l'hôtel: ma carte a déjà été débitée. Impossible d'avoir une facture: on me la promet pour le lendemain dans ma chambre. Le lendemain: pas de facture. A l'accueil de l'autre hôtel (l'accueil de l'hôtel CITADEL est constamment fermé lorsque je pars ou j'arrive) toujours impossible d'avoir la facture. Je dois retourner à l'accueil une 3e fois le surlendemain. Chambre correcte mais SDB yc WC d'environ 1 m2 avec un simple rideau circulaire pour la douche (demi-cercle de 50 cm de diamètre pour se doucher). Séjour inoubliable...

8/10 Good

Jérôme MARTIN, Ile de France

Liked: Cleanliness, staff & service, room comfort
Bon Hôtel avec personnel aimable
en centre ville

6/10 Okay

alain

hotel en rapport avec le prix, propre mais peu insonorisé, rue bruyante, connection wifi existante mais de mauvaise qualité, salle d'eau très petite. très bien pour une nuit ou deux à cout modéré

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel is very central but the bathroom is too small, there was no hot water and the wifi wasn't working. No insulation between rooms, you can hear people talking next door as if there were in your own room. No staff at reception at any time to provide help.

4/10 Poor

Theo

Disliked: Staff & service
Clean and everything, but severe lack in serive.
Just stayed for one night before heading on, and it served its purpose. But a severe lack of service and noone to communicate with. Noone answered the phonenumbers they'd left, since there wasn't a reception in the lobby. Noone there to accept the key on check-out so had to left it in the postal box and hoped for the best. Would not come back.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
A EVITER ABSOLUMENT !
Réservation tardive pour une escapade amoureuse, arrivés juste avant que la personne "responsable" ne parte à 20h00 (!!!) Pas de vrai réception, pas de petit-déjeuners possible, car rien n'est prévu.On nous indique notre chambre (pas d'ascenseur), nous arrivons donc dans une chambre de 11m carré environ, une salle de bain minuscule, prendre la douche est assez compliqué ... Nous sortons diner, revenons nous coucher, un chien dans la chambre voisine nous parait être dans la notre. Bref, nous nous couchons. Réveillés à 4h00 du matin par une personne qui arrive à ouvrir notre chambre avec sa carte (Incroyable, et très peu rassurant !!!!). La personne s'excuse, elle s'est trompée de chambre, mais comment peut elle ouvrir la mienne !!!!! Nous réussissons à nous rendormir malgré cette désagréable visite... Mais nous sommes réveillés par les portables des chambres voisines à 6h30 environ, nous avons l'impression que ce sont les notres qui sonnent, les murs étant plus que minces !!!! Nous savons d'ailleurs que la voisine a réussi à entrer dans la douche, vu qu'elle utilise son sèche-cheveux .... Le calme n'apparait qu'à 9h00 quand les voisins quittent les lieux... Bref, cet hôtel, mais peut-on l'appeler hôtel ??? est à éviter absolument,Le prix ne fait pas tout; il y a un minimum tout de même !!!!!!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prestations très décevantes.
Je n'ai pas pu dormir dans l'hôtel. J'ai été transféré Hôtel Belazur. L'accueil n'était pas au courant de ma réservation. J'ai eu droit à une petite chambre qui sentait l'humidité. Le voisinage était bruyant. Pas de meuble pour ranger ses affaires. Une salle de bains qui sentait fortement l'humidité. Très déçu des

4/10 Poor

élodie, le havre

Disliked: Staff & service, property conditions & facilities
hôtel décevant à fuir
Quelle stupéfaction d'arriver devant l'hôtel et de voir un écriteau indiquant que celui est fermé . Obligé d'appeler le numero indiqué sur la réservation qui me dit qu'il ne correspond plus avant de m'en donner un autre . Je tombe sur le réceptionniste de l'hotel Bel Azur qui me dit que je dois me rendre à cet endroit en question afin de récupérer ma carte de chambre ainsi que le code d'entrée ( donc obligée de longer toute la rue en soirée ) Réceptionniste pas très aimable . Si je veux un petit déjeuner , je dois revenir le lendemain matin à cet hôtel . Arrivée dans la chambre , pas de toilettes , ils se trouvent sur le palier , à partager avec deux autres chambres . Cabine de douche très petite . Tv qui ne possède pas toutes les chaines et télécommande qui ne fonctionne pas . pas de volets aux fenêtres et rideaux éloignés de la fenêtre , ce qui laisse apparaître la lumière de la rue . wifi qui ne fonctionne pas . Lumière du couloir qui reste allumé toute la nuit ce qui se voit sous la porte de la chambre . et autre lumière des escaliers qui elle , par contre ,ne fonctionne pas non plus . Porte communiquante avec la chambre d'à coté , obligé de cacher le trou de la serrure . Entend tout ce que les autres font .

4/10 Poor

Peter, Ffm

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Klein und laut.
War leider laut und sehr beengt. Sauberkeit ok. Service sehr nett (wird aber von Nachbar omelet erledigt).