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Dear Rebecca,Thank you for visiting Hotel Realm and for taking the time to rate your experience.We are pleased to see that you enjoyed your stay and hope to welcome you back again soon.Sincerely,MalakaiRooms Division Manager
Hi Mark,Thank you for visiting Hotel Realm and for the 5/5 rating!We are pleased to see that you enjoyed your stay and hope to welcome you back again soon.Sincerely,MalakaiRooms Division Manager
This hotel was conveniently located for our stay. The 2br suite was large. The aircon was slightly noisy and it woke me through the night. Parking was free on the weekend. The pool was clean. I would stay again.
Amanda
Stayed 1 night in Apr 2024
Response from Malakai on 18 Apr,2024
Dear Amanda,Thank you for visiting Hotel Realm and for the review.I am pleased to see that overall you enjoyed your stay however would like to apologise for the disturbance you encountered with the noise coming from your aircon.We will certainly look into your room and ensure to have this issue rectified.Thank you for bringing this to our attention and I hope that we can welcome you back again soon.Sincerely,MalakaiRooms Division Manager
Dear Emma,Thank you for visiting Hotel Realm and for taking the time to rate your experience.We are pleased to see that you enjoyed your stay and hope to welcome you back again soon.Sincerely,MalakaiRooms Division Manager
10/10 Excellent
Ian
Business traveller
19 Mar,2024
Liked: Amenities
Good location great facilities
Ian
Stayed 1 night in Mar 2024
Response from Malakai on 26 Mar,2024
Hi Ian,Thanks so much for visiting us at Hotel Realm and for taking the time to share your feedback.We hope to welcome you back again soon!Sincerely,MalakaiRooms Division Manager
The Realm is a good hotel over on the Parliament side of Canberra, close to the Foreign Affairs offices. They have larger rooms and suites that make it great for longer stays. There are also good restaurants, bars and cafes nearby. Not a lot of them but good quality in the small neighbourhood.
Philip
Stayed 2 nights in Mar 2024
Response from Malakai on 26 Mar,2024
Dear Phillip,Thanks so much for visiting us at Hotel Realm and for taking the time to share your feedback.We hope to welcome you back again soon!Sincerely,MalakaiRooms Division Manager
Response from Jasjeet - Assistant Front Office Manager on 16 Mar,2024
Dear Ian,Thank you for choosing your stay at The Hotel Realm and taking out time to review us. We are glad to hear that you were able to enjoy the facilities in the precinct during your stay experience with us. We take pride of being located close to some of the iconic places in Canberra's Heart.
10/10 Excellent
Dr. Adrian
9 Mar,2024
Dr. Adrian
Stayed 2 nights in Mar 2024
Response from Malakai on 18 Apr,2024
Dear Dr Adrian,Thank you for visiting Hotel Realm and for taking the time to rate your experience.We are delighted to see that you enjoyed your visit and hope to welcome you again soon.Sincerely,MalakaiRooms Division Manager
Response from Jasjeet Assistant Front Office Manager on 28 Feb,2024
Dear Kathleen,Thank you for choosing your stay at The Hotel Realm and taking out time to review us. We are happy to hear that you had great stay and found the rooms large along with modern.We would love to welcome you back through the doors of The Hotel Realm for another excellent stay with us !
Very dated. Room was dirty and not well maintained. You have to book if you want to use the pool with I found very inconvenient and the main reason we wanted to stay at the hotel.
MICHELLE
Response from Jasjeet- Hotel Duty Manager on 31 Jan,2024
Dear Michelle,Thank you for choosing your stay at The Hotel Realm and taking out time to review us. We are disappointed to hear that your stay experience was unsatisfactory as certainly this is not the kind of experiences we would want for our guests to have. Your feedback is really important to us in order to have developments and assure this will be shared with the relevant departments.We hope you would give us another chance in future where we could deliver a excellent stay experience.
Response from Jasjeet - Hotel Duty Manager on 26 Jan,2024
Dear Donna,Thank you for choosing your stay at The Hotel Realm and taking out time to review us. We are pleased to see such a positive rating based on your recent stay with us as this is what we strive for. We would love to welcome you back through the doors of The Hotel Realm for a excellent stay experience.
Response from Jasjeet - Hotel Duty Manager on 26 Jan,2024
Dear Charlie,Thank you for choosing your stay at The Hotel Realm and taking out time to review us. We are pleased to see such a positive rating based on your recent stay with us as this is what we strive for.
10/10 Excellent
Leonie
20 Jan,2024
Liked: Amenities
The Hotel is exceptional. The design, features, bedding & facilities are 5 star. The staff were extremely attentive & welcoming. Parking is free and on site which is amazing. Will definitely stay again if in Canberra.
Leonie
Stayed 2 nights in Jan 2024
Response from Jasjeet - Hotel Duty Manager on 23 Jan,2024
Dear Leonie,Thank you for choosing your stay at The Hotel Realm and taking out time to review us. We are pleased to hear such a positive feedback regarding your stay experience with us as this is what we strive for. We are happy to hear that you were able to enjoy the facilities in the precinct.We would love to welcome you back through the doors of The Hotel Realm for another excellent stay experience with us.
8/10 Good
Jodie
18 Jan,2024
Jodie
Stayed 1 night in Jan 2024
Response from Jasjeet - Hotel Duty Manager on 26 Jan,2024
Dear Jodie,Thank you for choosing your stay at The Hotel Realm and taking out time to review us. We are glad to see such positive rating regarding your stay experience with us as this is what we strive for.We would love to welcome you back through the doors of The Hotel Realm.
Response from Jasjeet - Hotel Duty Manager on 26 Jan,2024
Dear Daniel,Thank you for choosing your stay at The Hotel Realm and taking out time to review us. We are pleased to see such a positive rating based on your stay experience with us.We would love to welcome you back through the doors of The Hotel Realm.
10/10 Excellent
Geoff
Travelled with family
17 Jan,2024
Liked: Amenities
Excellent room and hotel comfort
Geoff
Stayed 1 night in Jan 2024
Response from Jasjeet - Hotel Duty Manager on 17 Jan,2024
Dear Geoff,Thank you for choosing your stay at The Hotel Realm and taking out time to review us. We are pleased to hear that you found the rooms to be excellent as this is what we strive for.We would love to welcome you back through the doors of The Hotel Realm for another excellent stay experience with us !Warm Regards
Response from Jasjeet - Hotel Duty Manager on 26 Jan,2024
Dear Clement,Thank you for choosing your stay at The Hotel Realm and taking out time to review us. We are pleased to see such a positive rating based on your stay experience as this is what we strive for. We would love to welcome you back through the doors of The Hotel Realm for another excellent stay with us.
10/10 Excellent
Megan
15 Jan,2024
Megan
Stayed 1 night in Jan 2024
Response from Jasjeet - Hotel Duty Manager on 26 Jan,2024
Dear Megan,Thank you for choosing your stay at The Hotel Realm and taking out time to review us. We are glad to see such a positive rating based on your stay experience with us as this is what we strive for. We would love to welcome you back through the doors of The Hotel Realm for another excellent stay with us.
Overnight stay with daughter for her birthday. Had a wonderful room , land lovely birthday gift for daughter.
Charlie
Stayed 1 night in Jan 2024
Response from Jasjeet - Hotel Duty Manager on 17 Jan,2024
Dear Charlie,Thank you for choosing your stay at The Hotel Realm to celebrate your special occassion with us. We are pleased to hear that you had a wonferful stay experience as this is what we strive for.We would love to welcome you back through the doors of The Hotel Realm for another excellent stay experience 1Warm Regards,
10/10 Excellent
Sarah
13 Jan,2024
Sarah
Stayed 1 night in Jan 2024
Response from Jasjeet - Hotel Duty Manager on 26 Jan,2024
Dear Sarah,Thank you for choosing your stay at The Hotel Realm and taking out time to review us. We are please to see such a positive rating based on your stay experience as this is what we strive for. We would love to welcome you back through the doors of The Hotel Realm for another excellent stay experience with us !
Very chic, modern, clean & private with good onsite facilities except majority of them don’t operate on the weekend & spa closes 10pm, being therefore limited. Room rate we felt was also slightly expensive but most likely due to Summernats being held that same weekend. Nevertheless, still a very comfortable & recommended destination.
Amanda
Stayed 1 night in Jan 2024
Response from Sana Salahuddin-Duty Manager on 11 Jan,2024
Dear Amanda,Thank you for taking the time to share your feedback with us.We are glad to hear that despite some limitation, you still found our hotel to be very comforatble.We appreciate your feedback regarding the operating hours of our onsite facilities over the weekend and we apologise for any inconvenienced caused due to it. Thank you for choosing us,and we look forward to welcoming you back again in the future.Kind Regards,
This was a great place to stay.
All the staff were super helpful and friendly.
Great food and coffee too
I 💯 would stay here on my next visit to Canberra
Steve
Stayed 4 nights in Jan 2024
Response from Sana Salahuddin-Duty Manager on 11 Jan,2024
Dear Steve,Thank you for taking the time to share your experience with us.We are glad to hear that you had an overall lovely stay with us and delighted to hear that our team lived up to your expectation.Thank you for choosing us, and we look forward to welcoming you back again in the future.Kind Regards,
10/10 Excellent
Matthew
7 Jan,2024
Matthew
Stayed 1 night in Jan 2024
Response from Jasjeet- Hotel Duty Manager on 31 Jan,2024
Dear Matthew,Thank you for choosing your stay at The Hotel Realm and taking out time to review us. On the basis of the rating we are glad to see that you had a great stay.We would love to welcome you back through the doors of The Hotel Realm.Warm Regards,Jasjeet
8/10 Good
Verified traveller
6 Jan,2024
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 3 nights in Jan 2024
Response from Jasjeet - Hotel Duty Manager on 26 Jan,2024
Dear Anonymous,Thank you for choosing your stay at The Hotel Realm and taking out time to review us. We are pleased to see such a positive rating based on your recent stay experience with us as this is what we strive for. We would love to welcome you back through the doors of The Hotel Realm for another great stay.
My anticipation was exciting.. as I need to have full disability suite.. all was in place, except bed was far too high.. it took 2 hours to sort out with maintenance.. eventually taking legs off bed.. now all good ... a lovely suite with separate spacious bedroom.. cleanliness exceptional .. i was very impressed.. staff were so helpful in sorting everything.. I wanted to see the exhibition at the National gallery nearby.. reception organised ticket plus motorised scooter.. so on arrival to gallery everything worked beautifully.. the hanging mobiles in atrium are an interesting feature with light shining
on them in the evening creating a great effect..
The parking ticket was validated by hotel on exit taking care of fee.. I thought this a good feature..
All over I was impressed with the service and their looking after me when I need a bit extra..
I would like to return..
Bronwyn
Stayed 2 nights in Dec 2023
Response from Sana Salahuddin-Duty Manager on 11 Jan,2024
Hi Bronwyn,Thank you for sharing your detailed experinced with us your feedback means a lot to us. We are glad to hear that despite the initial challenges with the bed, our maintenance team was able to address the iisue, ensuring that your stay in the fully disability suite was comfortable.We are pleased to hear that our team were able to assist your visit to National Gallery.Thank you for choosing us,and we can't wait to have you back.Kind Regards,
Response from Jasjeet- Hotel Duty Manager on 31 Jan,2024
Dear Kylie,Thank you for choosing your stay at The Hotel Realm and taking out time to review us. We are pleased to hear that you enjoyed the stay and the cleanliness was up to your expectations as this is our priority and we take pride of having such a wonderful team which ensures the cleanliness is top notch.We would love to welcome you back through the doors of The Hotel Realm for another excellent stay with us !
10/10 Excellent
Ross
24 Dec,2023
Ross
Stayed 1 night in Dec 2023
Response from Jasjeet - Hotel Duty Manager on 26 Jan,2024
Dear Ross,Thank you for choosing your stay at The Hotel Realm and taking out time to review us. We are pleased to see such a positive rating as this is what we strive for. We would love to welcome you back through the doors of The Hotel Realm for another excellent stay with us.
Comfy hotel though decor/carpets could do with refreshing in the corridors.Good food offerings, convenient parking, spacious suites.
C
Stayed 3 nights in Dec 2023
Response from Sana Salahuddin-Duty Manager on 11 Jan,2024
Dear Sir/MadamThank you for taking the time to share your feedback. We are pleased to hear that you found our hotel to be comfortable and enjoyed the good food option in our restaurant. Your feedback about the decor and carpets in the corridors is duly notes. Thank you for choosing us, and we can't wait to have you back.Kind Regards
Dear Oracio,Thank you for choosing Hotel Realm and for taking the time to review your experience with us. It is great to hear that you had a great stay! We look forward to welcoming you back on your next venture to Canberra!Warm regards,EcemAssistant Front Office Manager
Large room, excellent room service, balcony,, very well presented, up to date technology.
Best hotel I've stayed in in Canberra and I've stayed at about 12 others in my travels.
It's the closest one I've found that could possibly compare to The Palace Hotel in St Moritz
Nichole
Stayed 1 night in Nov 2023
Response from Ecem on 31 Dec,2023
Dear Nichole,Thank you for choosing Hotel Realm and for taking the time to review your experience with us. It is great to hear that you had a great stay and enjoyed all that our hotel has to offer! We look forward to welcoming you back on your next venture to Canberra!Warm regards,EcemAssistant Front Office Manager
6/10 Okay
Trish
Travelled with partner
22 Nov,2023
Liked: Amenities
We stayed in a suite good size and comfortable, however the room obviously needs renovating especially the shower recess. The housekeeping staff did not always restock items in the bathroom or snacks, and drinks.
Trish
Stayed 4 nights in Nov 2023
Response from Ecem on 31 Dec,2023
Dear Trish,Thank you for choosing Hotel Realm and for taking the time to review your experience with us. It is great to hear that you had a great stay, and specifically liked the suite! We thank you for your feedback in regard to the shower - our rooms are currently undergoing refurbishment and we would love to welcome you back when they are completed! Your feedback in regard to the amenities has been passed on to our houskeeping executive for urgent review - please accept my apologies for any inconvenience this may have caused you. We look forward to your next stay!Warm regards,EcemAssistant Front Office Manager
Dear Irene,Thank you for choosing Hotel Realm and for taking the time to review your experience with us. It is great to hear that you had a great stay. We look forward to welcoming you back soon!Warm regards,EcemAssistant Front Office Manager
Excellent hotel with great facilities in a perfect location for exploring Canberra. Large rooms with everything you need, including free in room movies which was a nice little add on.
The school holiday extras were amazing and the staff all went out of their way to make sure my two girls (5&7) had a brilliant stay - they haven't stopped talking about it. We travel a lot as a family and this is definitely one of the most memorable and welcoming hotels for children, whilst still being very much a grown-up luxury hotel. Will definitely be back!
Stacey
Stayed 1 night in Oct 2023
Response from Sana Salahuddin-Duty Manager on 11 Jan,2024
Dear Stacey,Thank you so much for taking the time to share your wonderful Experince with us.We are glad to know that your two girls had an amazing time during the school holidays. We appreciate your kind words about our hotel being both family-friendly and maintaining a luxurious atmospehere. Thank you for choosing us,we look forward to welcoming you and your family back on your next visit to canberra.Kind Regards,
Pool bookings are annoying; there is no online system for this and no staff who can do it in the evening. Otherwise a great stay
Edward
Stayed 4 nights in Aug 2023
Response from Jasjeet- Hotel Duty Manager on 7 Sept,2023
Dear Edward,Thank you for choosing your stay with us and giving us feedback from your stay. Please accept our sincere apologies for the inconvenience you had for accessing the pool as though pool is complimentary for the hotel guests but we do advise guest of booking it to ensure the safety and health care standards are maintained for the guests by not overflowing the pool.We would love to have you back for your future stays in Canberra with us with improved services.Warm Regards
Response from Jasjeet- Hotel Duty Manager on 7 Sept,2023
Dear George,Thank you for choosing your stay with us and giving us review. We are pleased to hear that you had a great stay and loved the precinct.We look forward welcoming you in the future through the doors of Hotel Realm.
Dear Alvin,Thanks for visiting Hotel Realm and for taking the time to rate your experience. We are pleased to see you enjoyed your visit and hope to welcome you again soon!Kind Regards,MalakaiRooms Division Manager
We enjoyed our stay in the clean 1 bedroom apartment.
It had a good little kitchen, big bathroom and lovely view from the sunny balcony.
Staff were friendly and helpful.
Convenient location for us.
Adele
Stayed 3 nights in Aug 2023
Response from Jasjeet- Hotel Duty Manager on 7 Sept,2023
Dear Adele,Thank you for choosing your stay with us and reviewing us. We are pleased to hear that you enjoyed your stay at Hotel Realm and found the premises clean. Your feedback will be passed on to our lovely reception team who is always there to make guest exeperience special.We look forward welcoming you in the future through the doors of Hotel Realm.
Dear Corinne,Thanks for visiting Hotel Realm and for taking the time to rate your experience. We are pleased to see you enjoyed your visit and hope to welcome you again soon!Kind Regards,MalakaiRooms Division Manager
10/10 Excellent
Andrew
28 Aug,2023
Andrew
Stayed 1 night in Aug 2023
Response from Malakai on 4 Sept,2023
Dear Andrew,Thanks for visiting Hotel Realm and for taking the time to rate your experience. We are pleased to see you enjoyed your visit and hope to welcome you again soon!Kind Regards,MalakaiRooms Division Manager
Hi David,Thanks for visiting Hotel Realm and for taking the time to rate your experience. We are pleased to see you enjoyed your visit and hope to welcome you again soon!Kind Regards,MalakaiRooms Division Manager
Beautiful room, fabulous ambience in both room and public spaces, menu in bar not the best but the choice I made was nice
Verified traveller
Stayed 1 night in Aug 2023
Response from Malakai on 15 Aug,2023
Hi there,Thanks for choosing to stay at Hotel Realm and for taking the time to share your review with us.We greatly appreciate the feedback and hope to welcome you again soon!Sincerely,MalakaiRooms Division Manager
Excellent stay. Really well accommodated for fsmilies
Artika
Stayed 2 nights in Jul 2023
Response from Malakai on 15 Aug,2023
Dear Artika,Thanks for visiting Hotel Realm and for taking the time to rate your experience.We are so pleased to see that you enjoyed your stay and hope to welcome you back again soon!Kindest Regards,MalakaiRooms Division Manager
On entrance to parking on Sunday, machine did not provide ticket but it requested ticket on exist !!!!
Niasha
Stayed 1 night in Aug 2023
Response from Malakai on 15 Aug,2023
Hi Niasha,Thanks for staying at Hotel Realm and for the fantastic rating!We are so pleased to see that you enjoyed your stay however are sorry to see that you experienced some challenges with the Wilson Parking machine. I hope that our reception team were able to rectify this for you.Thanks again for the review and we hope to welcome you again soon!Sincerely,MalakaiRooms Division Manager
Response from Chloe - Guest Service Agent on 6 Aug,2023
Good Afternoon Joy,Thank you for taking the time to leave such a lovely review. We are pleased to hear you enjoyed our facilites and hope to welcome you back on your next visit to Canberra.