Does Casa del Puerto have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Casa del Puerto pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Casa del Puerto ?

Self-parking is free at this property.

What time is check-in at Casa del Puerto ?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

Does Casa del Puerto provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 850.00 per vehicle applies.

Where is Casa del Puerto located?

Nestled on the beach, this Puerto Morelos hotel is steps from Arrecife de Puerto Morelos National Park and 1.3 mi (2.1 km) from Puerto Morelos Beach. Ojo de Agua Beach and Dr. Alfredo Barrera Marin Botanical Garden are also within 6 miles (10 km).

Casa del Puerto Reviews, Deals & Photos 2025

10/10 Excellent

Thomas

8 Nov, 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Quiet with a beautiful view

Stayed 1 night in Nov 2022

8/10 Good

Georges Edouard

8 Jan, 2023

Liked: Cleanliness, property conditions & facilities

Nice stay, very calm, the beach was not usable but the pool was clean and nice.

8/10 Good

Ana

3 May, 2023

Liked: Staff & service

The property was conveniently located 40 min drive to down town Cancun and a quick drive to playa del carmen and other cennotes.

Stayed 3 nights in Apr 2023

10/10 Excellent

Anthony

7 Dec, 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Right on the ocean. Beautiful views. Great price.

Stayed 1 night in Dec 2022

10/10 Excellent

Angela

22 Dec, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful view from our balcony. Staff was very friendly, and the restaurant food was very good a little slow, but it was only one person working the restaurant, so no problem waiting as i was in no hurry

10/10 Excellent

Jesus

12 Apr, 2023

Liked: Staff & service, amenities, property conditions & facilities

Atmosphere. Everything is Nice and clean

Stayed 4 nights in Apr 2023

8/10 Good

Julie

9 Feb, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We arrived later in the evening. All was ready for us. Security made sure we were who we were and I can say he was very friendly. Breakfast was good!

Stayed 1 night in Feb 2023

8/10 Good

Hector

8 Jan, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Need a little more staff to keep kitchen/meals service satisfactory. Showers are very slippery, need to add rubber mats. Awesome location right on the beach

6/10 Okay

Ofure

24 Apr, 2023

Liked: Cleanliness

Disliked: Amenities

If you are looking for a quiet and affordable place by the ocean, this property offers that. However, the beach front was very dirty, the breakfast option offered by the restaurant was not great. If you are a big eater, don’t depend on the restaurant breakfast option. Getting to town for more food options is like an hour walk using the beach front.

Stayed 7 nights in Apr 2023

4/10 Poor

SHLOMO

25 Mar, 2023

Disliked: Cleanliness, property conditions & facilities, room comfort

unmaintained

the hotel is unmaintained, weak stream in bathroom shower, 1 of the 2 tabs is trembling, no blankets, nice view

Stayed 1 night in Mar 2023

2/10 Terrible

Carla

7 Apr, 2023

Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay here

The whole place needs to be cleaned. Couldn’t get in the pool because of the ring of algae. One nice waiter then one very rude one. Will NEVER be back.

Stayed 4 nights in Apr 2023

4/10 Poor

Sergio

27 Mar, 2023

Disliked: Cleanliness, property conditions & facilities

Lots of things were broken. Our shower drain backed up. The sliding glass door didn't close. NEED SOME TLC

Stayed 2 nights in Mar 2023

2/10 Terrible

Rahil Rajeshkumar

1 Apr, 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

House keeping lady and guy stole my expensive sunglasses from my bag. When we asked them to check the cameras they did not help us out

Stayed 4 nights in Mar 2023

2/10 Terrible

Clay

7 May, 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No point, Hotel is shut down

Absolutely the worst. Checked in with no staff just a key left on front desk, elevator broke on way up to floor with luggage, old razors left from previous guests in bathroom and shower, dirty hairy sheets, shared patio with other rooms and door to patio couldnt be locked as was previously broken into. Safe was not bolted down could just pick it up, lock on safe punched out no way to lock it. Then i spot someone pulling into parking area unloading stuff to hotel and i ask them about who to contact about our room - zero staff anywhere, and it turns out they are the owners (not the mgmt company) and they let me know the hotel is shutting down the very next day Nd they just returned from the lawyers signing the shut down of the hotel due to MIJ poor management...now my wife and I are in Mexico for a week with nowhere to stay...hotels.com helped us recover the remaining week of our vacation but what a gong show...

Stayed 6 nights in Apr 2023

4/10 Poor

Mark C

19 Mar, 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Sad but true. I've stayed here 3 times before the last was in 2020. The place is falling apart. I stayed with a group of friends ,four rooms total. Our room had no air conditioning and the room smelled of chemicals. There was a strange grease like substance on much of the floor..probably bug spray. It was nearly impossible to open and close the patio door. Our room had two beach towels, no hand towels. My friends rooms ...one had a huge puddle of water under his AC by morning. The other room the shower drain didn't work. The bathroom fixtures were corroded and in one room the toilet needed repair. The desk clerks were hopeless. Regarding the restaurant there was no ice, no avocadoes. My wife and I ordered mixed salads and we each received a plate with sliced tomato on it. The pool is filthy and one of the underwater lights is hanging by it's electrical cord. The hotel is a disaster. I would like to say one employee who's name is Romeo tried to " fix" all these issues. He deserves a raise. I'm really bummed because this was my airport hotel as I fly in and out of Cancun frequently and it was a hidden gem. Now that I'm traveling again I will find another hotel. Truly a shame.

Stayed 1 night in Mar 2023

6/10 Okay

Maria de los Angeles

23 Apr, 2023

Liked: Cleanliness, staff & service

Disliked: Amenities

Las habitaciones son grandes y con bonita vista. El personal es agradable. La propiedad está descuidada, incluye el desayuno muy básico y sin sabor. Si saben que alrededor no hay nada mínimo deberían tener una tienda. Y por las noches hace falta iluminación. En el mar llega mucho sargazo y no limpian realmente muy descuidado

Stayed 2 nights in Apr 2023

2/10 Terrible

Milka

31 Mar, 2023

Disliked: Staff & service, amenities, property conditions & facilities

Llegue y ni agua para tomar ,el servicio ,al cliente terrible,el refrigerador no servia ,nada por lo menos de welcome quede super desepcionada en la habitacion que nos quedamos al parecer tienen las maquinas de lavar y el ruido es tremendo ,nada espero puedan mejorar .

Stayed 4 nights in Mar 2023

2/10 Terrible

Alejandro

28 Mar, 2023

Disliked: Amenities, property conditions & facilities

Le urge de inmediato una remodelacion

Stayed 1 night in Mar 2023

4/10 Poor

Réjean

13 Mar, 2023

Disliked: Cleanliness, property conditions & facilities

L’hôtel manque beaucoup d’entretien et de mise au niveau! Les lits étaient confortables mais la literie n’était pas propre ! La piscine manquait de nettoyage et la mini plage devant l’hôtel était plein d’algues et de déchets. Je ne recommande pas cette hôtel à moins d’une bonne mise à niveau. Dommage car petite hôtel tranquille et pas très loin de Cancun,Puerto Morelos, Playa del Carmen

Stayed 2 nights in Mar 2023

8/10 Good

Danielle

7 Mar, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Belle chambre matelas comfortable balcon spacieux avec vue sur océan et assez d’espace pour faire du yoga Personnel aidant et plaisant Variété au déjeuner serait apprécié

Stayed 10 nights in Feb 2023

8/10 Good

Salvador

1 Mar, 2023

Stayed 1 night in Feb 2023

10/10 Excellent

Taja Rosenlund

7 Feb, 2023

Stayed 1 night in Jan 2023

10/10 Excellent

Ricardo Arturo

2 Feb, 2023

Stayed 1 night in Feb 2023

4/10 Poor

Norma

31 Jan, 2023

Stayed 4 nights in Jan 2023

4/10 Poor

angel

19 Jan, 2023

Liked: Staff & service, amenities

Los focos del cuarto parpadeaban y la luz era muy tenue. llevo solicitando mi factura una semana sin tener respuesta

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