4/10 Poor
Jonathan
Travelled with family
26 Oct,2022
Liked: Amenities
Como UMA definitely didn't feel like a 5 star hotel. The cleanliness and service (or lack thereof) left us feeling like we wished we'd booked elsewhere, with the service from one front desk member in particular rude and unhelpful.
To start, we arrived at 2.45pm for a 2pm checkin. The room wasn't ready and we had to wait in the lobby until it was ready at 3pm. While being taken to the room, the front desk person who showed us to our room spent the entire time telling us about how we'd been upgraded, while neglecting to mention where the pool, breakfast, beach club, gym, etc., were. Upon walking into the room, we could see the upgraded room overlooked a construction site and rubbish-strewn river next door. The room wasn't soundproof from outdoors, which was annoying given there is a beach club on the property. The room hadn't been cleaned properly, with used tea bags in the kitchen, and marks on the tiled floor suggesting it hadn't been mopped. The shower smelt awful, and one of the taps was leaking. At some point during our stay, a rodent nibbed through the packaging of the mini bar snacks on the kitchen bench. We tried to book into the complimentary yoga class, however there is only one per day with a maximum of 8 people. Not sure how they thought that was going to work for a hotel. Service at breakfast was ok. The only highlight was the spa therapist (Ayu) who was amazing. We clearly would not stay here again.
Jonathan
Stayed 2 nights in Sep 2022