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Reviews of Silver Forest Boutique Hotel and Spa

4 out of 5
Silver Forest Boutique Hotel and Spa
177 Parel Valley Road, Cape Town, Western Cape

Reviews

9.4

Exceptional

Rating 10 - Excellent. 16 out of 21 reviews" "
Rating 8 - Good. 2 out of 21 reviews" "
Rating 6 - Okay. 3 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 0 out of 21 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

HJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful food and friendly staff.
Stayed 1 night in Jul 2023

10/10 Excellent

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the environment to the professionalism of the staff, I have to tip my To the amazing experience we had over there at Silver Forest! Would recommend this place 10 out of 10 times!
Stayed 1 night in Apr 2023
Response from Silver Forest Management on 11 May,2023
Dear James,Thank you very much for your kind words and generous review score. Both are much appreciated. We look forward to welcoming you back in the near future for more of the same.Kind Regards,

10/10 Excellent

Willliam j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem
Stunning, comfy beds, beautiful location, attention to detail everywhere.
Stayed 1 night in Apr 2023
Response from Silver Forest Management on 11 May,2023
Dear William,Thank you very much for reviewing our property. We were glad to read that you enjoyed your recent stay with us. We look forward to your next visit.Kind Regards

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and service excellent
Stayed 1 night in Mar 2023

6/10 Okay

James

Stayed 1 night in Feb 2022
Response from pen on 22 Feb,2022
I am not sure which stay this is referring to ? The Only James we have we unfortunately had to cancel due to a burst Geyser and the suite becoming unavailable? If so this clients didn't actually stay at our hotel and is not qualified to make a review

6/10 Okay

Le Roux

Business traveller
Liked: Cleanliness, property conditions & facilities
Not adequate for Business Stay.
Not recommended for business stay. Kitchen and reception closes early. Breakfast start only at 9am and no option for anything ealirer. No backup generator during power outages, so no wifi/lights/coffee during loadshedding. No reception for early morning departures. Should be nice for recreational stay though.
Stayed 1 night in Feb 2022
Response from SF team on 6 Feb,2022
Dear Le Roux, Thank you for taking the time to give us your feedback. Firstly, I would like to apologize for your lackluster experience as we truly aim to please. The kitchen closes for last orders at 20h30 and should we know beforehand, then chef is happy to prepare something. We are a boutique hotel and we have staff on duty 7am to close (which is when the last table leaves) at night. I was informed that you were offered a breakfast tray to be taken to your room the night before and placed in your room refrigerator as breakfast commences at 08h30 and you declined this. We do not have a generator yet as we are awaiting finalization on this in order to get a system that will work for the entire property. I apologize regarding this. We have lamps in the rooms which are always charged so that guests can make use of this when it is dark and load shedding occurs. We would like to invite you to come and experience our warm hospitality in the future and so that we can be given another chance to show our true worth. Warm regards The Silver Forest team

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
The hotel is a little hidden gem, it is secluded and intimate and it just perfect!
Stayed 1 night in Dec 2021

10/10 Excellent

aradhna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome
very quiet and relaxing. enjoyable food and exceptional service
Stayed 1 night in Mar 2020

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed hospitality and awesome service
We really relaxed and enjoyed our stay in this beautiful setting. Service was great - a shout out to Raymond that went out of his way to make us feel comfortable and at home. I loved the special touches Penny put in place to spoil us. Although we were close to Cape Town, we felt like we were in another world, surrounded by the mist beautiful trees! The Spa is an absolute must. Zodwa is magic with the aromatherapy massage.
Stayed 3 nights in Dec 2019
Response from manager on 8 Jan,2020
Dear Tonia, Thank you for taking the time to write such a beautiful review It is our pleasure to spoil all our guest. We will relay the review to the rest of the staff. Hope to see you back in future for more of the same. Kind Regards Silver Forest Team.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from manager on 20 Dec,2019
Dear Guest Thank you for taking the time to review Silver Forest. We do appreciate your 5 star rating. Hope to see you back in future for more. Kind Regards Silver Forest Team

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely gem in the Helderberg mountains
Lovely boutique hotel. Excellent spa and accommodations. I would recommend to anyone
Stayed 2 nights in Jun 2019
Response from Management on 24 Jun,2019
Dear Lynette, Thank you for your kind words. We do appreciate. It is wonderful to read that you had a lovely stay with us. Hope to see you back in future for more of the same. Kind Regards Silver Forest Management and Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing
Great place to relax
Stayed 2 nights in May 2019
Response from General Manager on 7 May,2019
Dear Guest, Thank you for taking the time to review Silver Forest. We are delighted to read about your recent experience and will definitely be sharing this with the rest of our team. We look forward to the opportunity of hosting you again in the near future. Kind regards, Silver Forest Management

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely relaxing place to stay with comfortable beds, good food and personable staff. Would like to go back to try out the spa.
Stayed 3 nights in Mar 2019
Response from management on 1 Apr,2019
Dear Thomas, Thank you for taking the time to review our property. It is wonderful to know that you had a memorable time spend with us Hope to see your back in future. Kind Regards Silver Forest.

10/10 Excellent

Kasper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Silver Forest on 29 Jan,2019
Dear Guest, Thank you for a 5 star review. We do appreciate. Hope to see you back for more of the same. Thank you Silver Forest

10/10 Excellent

Ray, Belfast, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Boutique Guest Lodge & Spa
Excellent location, just off the N2 and close to Arabella Golf Club and Vergelegen Wine Estate. Very relaxing stay, super food and well trained staff. The Owners are very hands on and very helpful. Rooms are exceptional and the Spa facility is wow. Only stayed for 3 nights but will stay longer next trip.
Stayed 3 nights in Feb 2018
Response from Management on 1 Apr,2019
Dear Ray, Thank you for a 5 star review and for taking the time to write the review. We do appreciate. Hope to see you back in the future for more of the same. Kind Regards Silver Forest.

10/10 Excellent

SA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Thank you for the 5 stars

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2023

6/10 Okay

Andre

Stayed 4 nights in Jan 2023
Response from Silver Forest Management on 20 Jan,2023
Dear Andre,Thank you for taking the time to review our property. We were glad to have been able to assist you with attending your language classes during load shedding as well as making sure your stay with us was as comfortable as possible. Your kind words that you shared with us at the property regarding your experience at our spa and restaurant were well received by our team. We thank you for that. Your review score does however indicate that there were some things that spoiled the stay which we were not aware of. Would you be so kind as to contact us directly and share with us what made your stay less special. Our aim is and always will be to please our guests and make their stay as memorable as possible and by receiving feedback on our guests' stay, we can iron out anything that might have caused discomfort during their time spent at our property and improve our level of service even more. Thank you again for reviewing our property. We look forward to your feedback.Kind Regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from Manager on 6 Mar,2020
Dear Guest, Thank you for a 5 Star Review. We do appreciate. Kind Regards Silver Forest Team