"I have waited over a month to write this review. My family of 4 plus mother in law and sister in law recently took a week long trip to Atlantis. Second stay in two years.
On our last day I came across a patron who collapsed and was in cardiac arrest. The outcome was not good, as they passed away. Me and a few others did cpr on this person for 30 mins. It took the medical staff over 40 mins to get to this patron. No urgency what so ever. In a mega resort like this where at any given moment could have a city’s worth of people on property there was no doctors, medics or nurses.
The staff tried to hush the situation by trying to send me away in a private car to the airport and take care of all my room charges. I was told by a higher level executive manager at the hotel that they were going to call me in a week, a month later I have heard nothing, my trip that was going to be comped hasn’t been comped. I really don’t care about the money aspect I care that they didn’t stick to their word.
This resort just takes from people and doesn’t take care of their paying customers in any way. If your going to the Atlantis make sure your in good health, because Rolling the dice if not.
I will never return to the Atlantis. It’s really to bad because my family had such an amazing time prior. On top of that unfortunate situation, the property’s beaches are dirty and littered with trash, which should be dealt with by both patrons and STAFF! Do better Atlantis, for everyone"