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"Very nice staff and service"

"Had an amazing family vacation at this hotel. Unless you are planning on staying at the hotel, I would definitely recommend renting a car to get around. The hotel enterance itself is long, therefore walking can take a while. The drive from San Juan airport is about 35min, El Yunque is about 17min drive, Old San Juan was about 45 min drive. There are several restaurants in the area thats about 15min drive. The staff was very friendly, accomodating and welcoming. If you are traveling during the beginning of the week and not staying the weekend, there is not much night life at the hotel. We were told during the weekend they have a life band in the main lobby area. Food at the restaurant licated on the hotel premises was good but can get pricey. Overall we had a great time and would recommend this hotel. "

"The resort is fantastic. My kids loved it. The two bedroom suite was spacious and luxurious. The staff was helpful and friendly. The kids loved the water park and the beach was clean and easily accessible. Dining options are plentiful and convenient. "

"Everything was great "

"food option was great, the entertainment was top tier"

"Super fun place to stay, extra friendly staff, dining options were great, 24 hour food. Definitely party vibes with lots of people & such a great opportunity to meet people from all around the world. The beach was beautiful & soft sand with warm water. "

"Everything was fine, the only thing they need to work on is the customer service staff. They don't give you any information, but luckily the guys who greet you upon arrival with your luggage help you with any information."

"Enjoyed the pools and the entertainment. The only negative is the people trying to sell timeshare before you even check in."

"Service was amazing. Our butler Francesca always made sure we have everything. We really didnt meed much but she would in no pushy way always ask and made sure we knew she was available. Food was great. Drinks amazing. Definitely will go back. "