Exterior

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 33 reviews" "
Rating 8 - Good. 8 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 3 out of 33 reviews" "
Rating 2 - Terrible. 0 out of 33 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
No baths and difficult to get to
The pictures had a bathroom with a bath. There are no baths in the hotel! To find the place is difficult as one can't use Didi (local Uber) to search for the hotel. Besides that it was nice and comfortable.
Stayed 1 night in Dec 2019
Response from Teresa on 7 Jan,2020
Dear valued guest, Thank you very much for taking the time to provide us with your observation on your recent stay experience with us. I am extremely sorry to learn about that your stay experience in hotel. Regarding the location of our hotel, there is a metro line no.5, just new released, near by our hotel, around 2 minutes by walking. Our operation team will be pleased to assist you with the transportation if you would like to order DiDi or taxi. Regarding the bathroom, some of room categories we have bathtub only. Again I am grateful for all the feedback you provide, and I wish to have the opportunity to welcome you back again and see us being better in the very soon. Hotel Management Team

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from teresa on 8 Jan,2020
Dear valued guest, Thank you for providing your valuable feedback to us. We pride ourselves on providing authentic hospitality and attention to details, we are very glad to learn that you had a nice memorable journey in Chengdu. In the mean time if there is anything we can be of assistance with, please do not hesitate to reach us, we will be glad to at your service as always.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We like the bedding and sofa as well as free wi-fi. We don't like the buffet that much. could be better for the price? put all western foods together and improve quality of both Chinese and western foods.
Stayed 1 night in Nov 2019
Response from Teresa on 7 Jan,2020
Dear Guest, Thank you very much for taking the time to provide us with your observation on your recent stay experience with us. I am extremely sorry to learn about that you didn't enjoy the breakfast. We are working on that to achieve and beyond our guests' expectations and aim to create seamless experience for our guests constantly. Again I am grateful for all the feedback you provide, and I wish to have the opportunity to welcome you back to have an unique experience with us in the very soon. Hotel Management Team

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from Teresa on 2 Dec,2019
Thank you very much for taking the time to provide us with your observation on your recent stay experience with us. Hope we will welcome you in very soon again.

10/10 Excellent

pamela, sammamish, wa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, good customer service, clean, new,
Stayed 2 nights in Sep 2019
Response from Reservation department on 10 Oct,2019
Dear guests, thank you for choosing our hotel.Your comments are a great encouragement to us.We will prepare a clean and comfortable room for you and provide you with perfect service.Hope you can choose us again.

10/10 Excellent

tong

Liked: Cleanliness, staff & service, amenities
my wife is satisfied with the stay,the breakfast has a lot of authentic local sichuan food if you don't mind the spicy thing.
Stayed 2 nights in Sep 2019
Response from reservation on 26 Sept,2019
Dear guest, thanks for choosing our hotel.we prepared lot of local dishes for breakfast hope you enjoy it. we're so glad that you enjoy your stay, we want to make your trip more comfortable and perfect. we are looking forward to see you again~

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied!
Everything was super awesome. The room was spacious, clean. Location is great. The staff in the lobby were very friendly. Breakfast was great too. Very satisfied!
Stayed 2 nights in May 2019
Response from Audrey on 8 Sept,2019
Dear guest, Greeting from Hyatt Place Chengdu Pebble Walk. We are very glad you choose our hotel as your accommodation in this trip and give us a good feedback. We try to provide best service make our guests feel at home. We looking forward your coming next time.

10/10 Excellent

Ram0516

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staffs are good in helping the guests, rooms are clean.
Stayed 2 nights in Jul 2019
Response from frank on 19 Jul,2019
Dear guest,Warm greeting from Hyatt Place Chengdu Pebble Walk.Thanks for choosing our hotel! We are honor of you have a nice experience in this stay,And very appreciate your highly recognition.All of Haytt place staff looking forward your coming again.Warm regards.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Rooms, Good Location
The room was comfortable with a small sitting area. Plenty of universal outlets and USB plug ins came in very useful. Bathroom was spacious and had nice amenities. Breakfast buffet had many choices, both Asian and Western. Many restaurants available in the immediate area. Short distance from airport.
Stayed 1 night in May 2019
Response from Aylee on 7 Jun,2019
Dear guest,Warm greeting from Hyatt Place Chengdu Pebble Walk.We glad to know your highly recognition our hotel.Your satisfaction is our motivation,Chengdu is a beautiful city,We looking forward your next time coming.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Aylee on 1 Aug,2019
Dear guest,Greeting from Hyatt Place Chengdu Pebble Walk.We are very glad you choose our hotel as your accommodation in this trip and give us a good feedback.We try to provide best service make our guests feel at home.We looking forward your coming next time.

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2019
Response from AyleeZhao on 3 May,2019
Dear guest,Greeting from Hyatt Place Chengdu Pebble Walk.We are glad of your stay in our hotel,Could i know about your stay experience in this trip?Could i know your feedback for our inprovement?Our vision is to serve every guest well,sincerely.We Looking forward your coming again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, facility, will look again for a room next trip
Stayed 2 nights in Apr 2019
Response from AyleeZhao on 3 May,2019
Dear guest,We are honor of you have a nice experience in this stay,And very appreciate your highly recognition.All of Haytt place staff looking forward your coming again.Warm regards.

6/10 Okay

KateG

Business traveller
Liked: Staff & service, amenities
Very nice and helpful check in staff and housekeeping. The room was cold and heat could not be turned on. Discovered an open window which could only be closed by a maintenance person with a ladder. Small black flying bugs in the room presumably came in through the open window. They did bring a space heater promptly. Checkout staff were pleasant but authoritatively directed me to the wrong airport terminal.
Stayed 1 night in Apr 2019
Response from AyleeZhao on 30 Apr,2019
Dear guest,Thank you very much for your recognition to the hotel staff. When the staff booked a taxi for you to airport, they may not have told the driver the specific terminal. We are so sorry for the inconvenience caused to you. We will certainly strengthen the training to all staffs. We are look forward to seeing you next time.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was was great. The service was wonderful. The location was perfect. The hotel is new and does not come up on maps. It was difficult to navigate back to the hotel.
Stayed 2 nights in Mar 2019
Response from AyleeZhao on 29 Mar,2019
Dear guests, thank you for staying at the hyatt place chengdu pebble walk.The hotel is located in No 669 wanxiang south road,Xiangnanli is a living district With Chengdu real style,When you arrival Xiangnanli then you have arrived hotel.We are very glad to get your favor,We looking forward your next time coming.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Good service. Clean. Only issue was the heater thermostat wouldn’t adjust to the desired temperature
Stayed 2 nights in Mar 2019
Response from AyleeZhao on 31 Mar,2019
Dear Customer,Greetings.It's our honor that you choose our hotel as your accommodation in chengdu.We are appreciate your nice comments,Customer satisfaction is our motivation.We looking forward your next time coming,Sincerely.

10/10 Excellent

MRC, Sharjah, ae

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was my first trip to China and had a wonderful experience in Chengdu. The hotel is located about 15-20 minutes from downtown and the airport. There are restaurants and cafe in the nearby pebble walk which is picturesque and spotless. The hotel staff were professional and friendly. The morning break fast was fresh and the variety was good (try the morning ginger tea). The city of Chengdu was gorgeous and when I returned to the hotel in the late evening, I felt absolutely at home. I would highly recommend this hotel for any business traveler who needs peace and quiet after a hard days work. There is a nice gym available if you need to get in some cardio during your stay.
Stayed 3 nights in Mar 2019
Response from AyleeZhao on 15 Mar,2019
Dear guest,Greeting from Hyatt Place Chengdu Pebble Walk,Here, on behalf of all the staff of the hotel, I would like to thank you for choosing our hotel. Thank you for your recognition and love for us. This is what we should do.As the old saying goesemories., there is bole in the world, and then there is a swift horse.It is because of your support that our strength becomes stronger.The future can be expected, Wish you can have more beautiful memories in our hotel stay.

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018

4/10 Poor

Shaohan

Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Teresa on 8 Jan,2020
Dear Guest, Thank you for providing your valuable feedback to us. We pride ourselves on providing authentic hospitality and attention to details, we are very glad to learn that you had a nice memorable journey in Chengdu. In the mean time if there is anything we can be of assistance with, please do not hesitate to reach us, we will be glad to at your service as always.

10/10 Excellent

YenJung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨又舒適 位置方便
房間很棒 乾淨又舒適 旁邊的小區晚上安靜、飲食也有許多店家 包括轉轉會和星巴克 來成都出差常常住這邊
Stayed 3 nights in Nov 2019
Response from Teresa on 8 Dec,2019
尊敬的客人,非常感谢您能抽出时间与我们分享您的入住体验。很高兴看到您给予酒店的评价,您的鼓励对激励我们的员工继续保持并超越客人期望有着很大的帮助。期待在不久的将来我们能再次为您服务。

10/10 Excellent

wenhsuan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Teresa on 8 Dec,2019
Dear guest,thank you for providing your valuable feedback to us. Hope to see you in very soon.

10/10 Excellent

Tsui Fen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP值超高的旅店,早餐好吃
Stayed 2 nights in Nov 2019
Response from Teresa on 2 Dec,2019
Thank you very much for taking the time to provide us with your observation on your recent stay experience with us. Hope we will welcome you in very soon again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Audrey on 5 Jul,2019
it's not include above those rules.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Audrey on 3 Jul,2019
We will observe these rules.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
エントランス入り口の車どめがせまい。
Stayed 3 nights in Apr 2019
Response from Aylee on 10 May,2019
お客様、ありがとうございます。成都のサウスリーにあるキャサリン・ガオン・ホテルにご宿泊いただきました。ホテルは佳辰不動産会社が管理している。入り口の道路で降りると車が多いことがある。ホテルの入り口で降りることをお客に勧める。あなたが再び成都に到着することを期待します。

10/10 Excellent

BYUNGCHUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
최고~ 최고!
엄청 저렴한 가격에 조식 포함 예약하였습니다. 다양한 가격의 음식점 거리도 있고, 기념품점과 마트가 가까운 최고의 위치입니다 호텔은 매우 조용하고 와이파이 접속도 원활합니다.
Stayed 6 nights in Apr 2019
Response from AyleeZhao on 13 Jun,2019
안녕하세요, 청두 상남리 카이웨자쉬안호텔에서 인사드립니다.소헌은 즐거운 마음으로 입주를 하였고 훌륭한 체험을 하였으며 집의 모든 손님들을 정성껏 위해 봉사하였다.다시 입주를 기대합니다.

8/10 Good

Peipei

Liked: Staff & service, property conditions & facilities, room comfort
Wifi signal is weak for downloading apps and using LINE AND safari. No room service A little far for local attractions. Bad location if you plan to visit the Panda and Loshan Buddha statue in one day. Other then that. Great place.
Stayed 4 nights in Apr 2019
Response from AyleeZhao on 3 May,2019
Dear guests, Thank you for choosing our hotel and sharing your experience with us. The hotel is located in Chengdu high tech area, the shopping center, restaurants, bars and other facilities all around the hotel, the convention and exhibition center are more than 10 minutes by car, from the city subway station have hotel shuttle; about 20 minutes' drive from the city center. The panda base you mentioned is located in chenghua district, which is an AAAA scenic spot in the far suburbs of Chengdu, about 40-50 minutes' drive from the hotel. The Leshan giant Buddha is located in leshan city, 150 kilometers away from Chengdu. We are look forward to Chengdu next time to explore the Chengdu’s local culture.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from AyleeZhao on 9 Apr,2019
Dear guest,Thank you for choosing our hotel and give us highly score feedback,We looking forward your coming again.

10/10 Excellent

INKEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from AyleeZhao on 31 Mar,2019
亲爱的客人您好,感谢您入住成都象南里凯悦嘉轩酒店。我们竭诚期待您的再次入住,祝您生活愉快。

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
宿泊代金が支払い済みなのに確認もしないで請求があり 中国人の友人が¥3000元ウィチャットで支払った 保証金には高いので確認したら 二重払いだった。 チェックアウトの時 クリーニング代が有るのに 請求されなかったので こちらから確認すると 請求が分かった。 1週間過ぎてるがまだお金は戻っていません。 チェック体制が良くないですね。 日本人だけの旅行には不向きです。
Stayed 4 nights in Mar 2019
Response from AyleeZhao on 2 Apr,2019
Dear guests, Many thank you for choosing the Hyatt Place Chengdu Pebble Walk.We are honored to have you here, But we are sorry to trouble you.If you still have questions, Please timely feedback to us.Have a nice day.

8/10 Good

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
施設、立地、部屋も最高レベル。文句なし。クリーニングスタッフ、レストランスタッフも最高のサービス。ただし、一番重要なフロントスタッフは人も足りて無いし、対応もあまり良く無い。あからさまに嫌そうな顔をするし、本当にウェスティンか?と思うレベル。そこだけは残念。
Stayed 3 nights in Mar 2019
Response from AyleeZhao on 27 Mar,2019
Dear guest, Greetings from the hyatt place chengdu pebble wallk.Thank you for your recognition of our laundry service. This is what we should do.Thank you for your feedback. In the future, we will strengthen the skills training of our staff and improve our service quality.I hope you will have a better experience next time when you check in.Warm regards.

8/10 Good

Ho Leung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

wenhsuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒!
無論是櫃枱人員、房間設備、早餐,都很棒!是目前在成都住過最好的體驗。 因為抵達飯店已是晚上11點,感謝櫃枱人員迅速的入住手續,讓我們節省很多時間。 以後都會選擇這間飯店~^^
Stayed 2 nights in Dec 2018
Response from AyleeZhao on 27 Dec,2018
尊敬的客人,感谢您选择成都凯悦嘉轩酒店。您的肯定鼓励着我们更加努力,期待您的再次到来。祝您及家人万事胜意!