Okura Hotels & Resorts, Chubu hotels

"the hotel is very clean, the lake view is great, the buffet dinner offers a lot of selections"

"Was a great place and location. 2 min walk from the station "

"Good value in great location"

"Helped me see Mt. Fuji at sunrise. There was a thick layer of fog forming right above the Yamanakako Lake in the early mornig, which seems to be a common thing in this season. Because this hotel was above the fog it didn't obstruct our view of the beautiful Mt. Fuji at sunrise. It was a very clear and sunny day, and the fog cleared up within a couple of hours after sunrise. If you are aiming for sunrise picture, this hotel really enhaces your chance of catching the precious view. "

"The room is spacious enough for a single occupant. Clean and housekeeping is done everyday. Breakfast included was so good. I did not like that reception sets the temperature of ac from the main office. I want to have control of the room's ac. c"

"Clean room, good ontsen on top floor with view on Mt Fuji, great breakfast (unfortunately no gluten free bread or plant-based milks), very helpful staff at helping navigate public transport. "

"Resort was a perfect mix. One side had a grand view of Mt. Fuji, the other side looked out into the theme park (Fuji Q Highlands). Hotel Guests had free access to the Onsen next door and had an enclosed walkway for access. The onsen was clean and had a great payment system for items you need (vending machines, souvenirs etc...); electronic bracelet that allowed you to purchase from venders & souvenir stoors. Final Payment for services at a kiosk on the way out. "

"Room was spotless. Hotel staff very professional and courteous. "

"I recently stayed at this hotel and was disappointed with the room’s air conditioning. It wasn’t working properly, and despite speaking with the staff, I was told that “this is just how air conditioning is in Japan.” However, I’ve stayed at other hotels in Japan, and their air conditioning worked perfectly fine, so this explanation didn’t make sense. Because of the poor temperature control, the stay was uncomfortable, and the response from the staff was not very helpful."