Okura Hotels & Resorts, Chubu hotels

"A really great family hotel in the heart of Hakone. It’s very clean, the staff are absolutely amazing and the kids can enjoy free access to Yunessun (the onsen water park next door). We enjoyed the buffet food, unlimited ice cream, and all sorts of drinks and snacks peppered around the lobby floor. They just look after you very well here. If you have kids, I definitely recommend staying here for a few days while exploring Hakone and enjoying the onsens. We will come back again. "

"Extremely convenient location Plenty of restaurants just a few floors below"

"It’s walkable to the station and shopping areas and at the same time it’s in a quiet neighborhood. The check in was swift and so as the check out. You’ll get free coupon for beverage at the lobby every day of your stay. They also have a manga area if you want to read some. The room is clean and really fancy looking."

"Our stay in Nagoya was made extra comfortable at this beautiful hotel. The staff helped us send our luggage to our next location and was very helpful."

"Very good location, it’s right in front of a bus stop that takes you to the main spots and a 6 min walk from the train station. Hotel was very clean and the Onsen was lovely, very calming. You don’t need to cover your tattoos, so this is a great spot if do have them! "

"The room was roomy and clean. The staff was attentive and informative."

"Very close to the lake and had underground parking. "

"Everything is ok!"

"Everything was just perfect"