KSL Resorts, Columbia hotels

"3rd or 4th stay. Lovely staff. Comfy bed. Convenient location. "

"I enjoyed my stay here. Very convenient to local attractions. Was clean and well-maintained and quiet at night."

"I would have given it 5 stars on property condition only because the air conditioning units inside the room are so old, it takes forever to get the room cold since the air barely blows out. Other than that, staff was amazing! Hotel was a vibe! "

"4.5 stars. The 0.5 star deduction is due to one particular front desk personnel's rude behavior upon checking out on 8/17/25 morning. She was slurping a starbuck ice coffee intermittently while talking and then set the drink right in front of me when she had to type. She scowled at my daughter and me from time to time and gave short answers in an annoyed tone to everything I said. At first I thought I was just being oversensitive, but after we left the hotel my daughter also mentioned that the front desk rep seemed rude. I forgot to check her name tag since I was shocked by her behavior. I also told this front desk staff that free breakfast was included in both of my room rates. But later that morning I received an invoice from Hyatt, which includes $160 breakfast fee. I had to call Hyatt back to get that breakfast fee off my bill. All the other Hyatt staff I met during my San Diego trip were very courteous, especially Lauren (of the front desk) when I checked in. She was very considerate and offered to put both rooms on the same floor level. She also reminded me to let the restaurant hostess know that free breakfast was included in both room rates to avoid unnecessary extra charges. She gave a very detailed description of the hotel's amenities and clear instructions on how to get to our rooms. We stayed in double queen bed rooms with a view of the bay on the left side and a city view on the right side. Both rooms were spacious and clean, but the bathroom counters were slig"

"Nicely remodeled"

"Sheets felt itchy did not sleep well"

"Safe clean accesss to much "

"Great location. Good food. Parking is expensive. "

"On the upside: Beautiful property, spacious room, excellent proximity to the bay. On the down side: not enough food choices, noisy but it's a family place "