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Reviews of Mermaid Beach Resort

4 out of 5
Mermaid Beach Resort
Pechardwip, Marine Drive Road, Rabeta Ramu, Cox's Bazar, Chittagong Division

Reviews

7.8

Good

Rating 10 - Excellent. 3 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mostofa Rafid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and worth the money!

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great concept, it has been modelled on the beach resorts you get in South East Asia and the Caribbean. However... The execution is sadly lacking. The resort was run down looking like it had not been maintained the staff appeared un-trained in customer service. From the moment we arrived the reception staff were the most unfriendly I have come across in years of hotel stays. They would have been better employed as the prison officer who greets new inmates! When we were shown to our rooms there was none of the usual explanation about the rooms or the hotel. It was literally a drop and run. We had to find the mosquito nets ourselves and fit them, fortunately we knew how to do this from prior trips abroad. The rooms are secured by wooden bolts and large padlocks. The only problem was we weren't told about this or given a key until we called room service to ask. It then transpired that the only set of keys for the padlock was the set given to us so the following day room service could not go into our room. Again no one told us about this. Overnight one of the aircon units leaked all over the floor resulting in a very large puddle. My son promptly slipped over on his way to the bathroom, getting more airborne than an olympic high jumper, something that might have been amusing had it not been for the solid floor he then came crashing down on. Breakfast was shared with feral cats and dogs who tried to steal food from my 3 year old.
Stayed 3 nights in Jul 2022
Response from Mermaid Beach Resort on 17 Aug,2022
Dear sir, We Mermaid Beach Resort are very very sorry for this kind of situation, we apologize for all those things happens with you. We will obviously take initial steps for all of this problems & will insure that this kind of embarrassing situation no-one will face again. Thank you so much Sir, for your valuable opinion.

6/10 Okay

Rebecca

Liked: Room comfort
Mermaid is ok
The place is ok but definitely not worth the price. For the price one expects top service and excellent cleanliness.
Stayed 1 night in Jan 2022

10/10 Excellent

Koushik, Dhaka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambient of the resort is superb. Staffs are superb. But normally the sea is very far away and it depends on the high tide and full moon
Stayed 2 nights in Oct 2020
Response from Siddique on 16 Oct,2020
Greetings from Mermaid Life. First of all, on behalf of Mermaid family, I would like to thank you for taking the time to write your wonderful experience with Mermaid Beach Resort and recommends our Resort. Hope to see you again soon. Thank you again and have a wonderful day. Sincerely, Mermaid Family

8/10 Good

Gabriele

Liked: Staff & service, property conditions & facilities, room comfort
Good but overpriced
Very kind staff, friendly-we just thought it was overpriced, also to charge the lift from busstation with 2000 Taka each way. The price on the booking website for the bungalow was much lower as the fee was taken from my credit card -that’s not all right-We felt ripped off. The pool was only to use for guests which booked the bungalows in front - For this high fee it should be included. So in total a great place We loved the art and the way the place is designed. One point: it wasn’t possible lying or sitting in front of the bungalow Dogs used the sofa to sleep-it was dirty . Chairs would be better. The bathroom and the bedroom were nice and clean.
Stayed 1 night in Jul 2019
Response from Mermaid Beach Resort on 8 Jul,2019
Dear Ma’am, Greetings from Mermaid Life! We, Mermaid Family sincerely apologize for the unwanted experience you have faced during your stay. First of all, our website did mention that Beach Bungalow price BDT 15,180/- ( USD 180 ). We have collected from Hotels.com USD 161.50, that means you have saved USD 18.50. And we have been charging for transportation since we are open and we always tell our guests before their arrival about transportation cost. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. I would like to ensure that it doesn’t happen again. Your satisfaction and trust is our priority. We look forward to welcoming you and your family in our Resort. Thank you and have a wonderful evening.