Cumberland Head Hotels from S$103

"Unfortunately I experienced a hot water issue similar to my stay at La Quinta in Plattsburgh NY.I checked in on aThursday after working a 14 hour day and went to shower , no hot water , called the front desk and explained the issue.The following day I went to the front desk and explained to a different front desk clerk the hot water issue and asked to be moved to another room that had hot water,clerk said they were fully booked and would see what he could do,Saturday the third day without hot water and no shower I was getting very annoyed,I then spoke with yet again a different clerk and also spoke with the manager and maintenance guy which again I was told they are working on it and that I could move to another room on Sunday. I had just worked 7 straight 14 hour days and my only day off I have to pack up and move to the other end of the building. I never once received a phone call from the manager or any other employees during the 3 days without hot water.i felt that management had very little concern and poor communication skills with its guests.Cleaning staff were great ! Unfortunately many guests smoke cigarettes and pot in the rooms."

"Great service "

"After all it’s ok. The Area is not secure for parking facility."

"Shower bar was broken could not close curtain Repairs that were made not painted"

"The hotel is nice and the pool area and gym are well equipped and spacious. The breakfast was good, with lots of options. Especially the staff at breakfast was incredibly friendly and helpful. The location is decent and, if desired, in walkable distance to downtown. The only issue was that the free shuttle, which is great, was 1) not advertised and 2) was supposed to leave at 4:30 AM. But when we arrived the shuttle had already left even though it was specifically said that one must not arrive earlier than 4:30 AM. As the shuttle only runs every thirty minutes, this left some guests without a ride to the airport. Staff should be trained to ask guests to arrive five minutes early, especially when inquired by guests. Overall, however, good hotel with friendly staff."

"Excellent value for the price"

"Price was higher than others in atea"

"The room was perfect and clean"

"Rooms are clean, staff friendly "