10/10 Excellent
Arvin
Travelled with family and small children
5 Oct,2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the property one late evening, a day after a massive typhoon swept through. We had travelled long and had 2 very tired and hungry kids ... there was a massive power outage at the property and in all the immediate surrounding areas.
In all, it was pitch black .....
We could not stay at the property for obvious reasons but the owner, Tan, was extremely generous and compassionate.
He took us in, made us comfortable with what little he had and took me around patiently on his motorbike to find other hotels in the nearby town where there was power, while my family waited in his home.
After helping to secure a room, he transported us and our luggage to the hotel in his car.
He refused anything we would offer as a gesture of thanks, wished us well and went on his way. He also promptly refunded all monies paid to secure his property.
Our biggest regret was not being able to return his generosity.
It was an absolutely amazing start to what could have been a tough stay given the typhoon devastation - I am sure his property would have been exactly as how it is depicted in Expedia. I hope we can return the kindness with a long stay in the future.
Hoi An is a absolute 'must see' place (typhoon or not) - rich tapestry of history, culture and cuisine.
Arvin
Stayed 2 nights in Sep 2022