4/10 Poor
Kylie
Travelled with partner
22 May,2023
Disliked: Staff & service, property conditions & facilities
The resort grounds were quiet, enjoyable and well-kept. However, the service of the staff there were not in line with the style and type of resort - they were inattentive and did not care for their guests or their stay. My partner and I were waiting in the lobby (no air-con, open-air, in 35 degree heat) for around 1.5 hours after checking out, and the staff did not offer us any cold beverages (complimentary or via the bar) - which was very disappointing. Overall, the hospitality was lacking.
The breakfast buffet was the usual fare - mostly Western food with 2-3 Vietnamese offerings. Note that paper napkins were used, instead of linen, and that there are no a la carte options. We were never approached by the staff about our breakfast or day ahead.
The pool was great, with a nice view and temperature. The pool furniture was stained and tired. We were never approached with any offers of a beverage or food pool-side.
The finishing of the rooms and structures were also in a state of disrepair - our balcony door was rusty and required repairs during our stay, the shower was leaking and had mould, and the entertainment unit was so rusted it had a nail sticking out. The furniture is otherwise aged, and the amenities provided were placed in plastic containers/bottles with sticky labels. The bed itself was comfortable and clean.
Overall, the grounds were lovely - it is a shame that management does not prioritise the improvement of service/room renovations to match it.
Kylie
Stayed 2 nights in May 2023