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Gem Riverside Hotel Hoi An

Photo gallery for Gem Riverside Hotel Hoi An

Outdoor pool, open 6:00 AM to 9:30 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 9:30 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 9:30 PM, pool umbrellas, pool loungers
Deluxe Room, 2 Bedrooms, Connecting Rooms, River View | View from room
Junior Suite, Balcony, River View | Minibar, in-room safe, desk, laptop workspace

Overview of Gem Riverside Hotel Hoi An

Gem Riverside Hotel Hoi An

4.0 star property

4.7/5 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
14, Luong Nhu Bich Street, Hoi An, Quang Nam

Explore the area

  • Popular LocationChua Cau17 min walk
  • Popular LocationAssembly Hall of the Cantonese Chinese Congregation18 min walk
  • Popular LocationHoi An Night Market18 min walk
  • AirportDa Nang (DAD-Da Nang Intl.)53 min drive

Room options

About this area

Hoi An

Located in Hoi An, Gem Riverside Hotel Hoi An is in the city centre and on the riverwalk. Montgomerie Links and BRG Da Nang Golf Resort are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Thanh Nam Fishing Village and Hoi An Impression Theme Park. Travelling with kids? Consider Reaching Out - Hoa Nhap Handicrafts and Thanh Ha Pottery Village.
Visit our Hoi An travel guideOpens in a new window
Map

What's nearby

  • Hoi An Cloth Market - 9 min walk
  • Hoi An Market - 11 min walk
  • Chua Cau - 17 min walk
  • Assembly Hall of the Cantonese Chinese Congregation - 18 min walk
  • Hoi An Night Market - 18 min walk

Getting around

  • Da Nang Station - 30 min drive
  • Da Nang (DAD-Da Nang Intl.) - 53 min drive

About this property

Gem Riverside Hotel Hoi An

4-star family-friendly hotel in the business district
Consider a stay at Gem Riverside Hotel Hoi An and take advantage of a round-trip airport shuttle, a poolside bar and a terrace. Treat yourself to a massage or other spa services. The on-site restaurant, Ruby Restaurant, features local and international cuisine. Free in-room WiFi is available to all guests, along with a garden and a playground.
Other perks include:
  • An outdoor pool with sunloungers and pool umbrellas
  • Free self-parking
  • Full breakfast (surcharge), free bike hire and express check-out
  • A TV in the lobby, free newspapers and concierge services
  • Guest reviews speak well of the helpful staff
Room features
All 59 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and safes. Guest reviews speak positively of the overall comfort, size rooms at the property.
More conveniences in all rooms include:
  • Baths or showers, free toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Childcare services, electric kettles and portable fans

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60ยฐC or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free self-parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free beach shuttle

Food and drink

  • Full breakfast available for a fee daily 6:30 AMโ€“10:00 AM: VND 200000 for adults and VND 150000 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Ruby Restaurant

Things to do

  • Ecotours
  • Free bike hire
  • Outdoor pool
  • Playground
  • Scooter/moped hire
  • Spa services

Family friendly

  • Babysitting (surcharge)
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Lockers available
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairwells
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • Beach towels
  • Books
  • Couples dining
  • Designated smoking areas
  • Shared microwave
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Portable fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

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Guest rating 4.5+
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Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday, Monday, Thursday, Friday and Saturday:
  • Restaurant
  • Full-service spa

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 350000 per day.

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: VND 200000 for adults and VND 150000 for children (approximately)
  • Airport shuttle fee: VND 300000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: VND 350000 per day
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.
Property registration number 4001110267

We should mention

Pool access available from 6:00 AM to 9:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Gem Riverside Hotel Hoi Hoi An
Gem Riverside Hotel Hoi
Gem Riverside Hoi Hoi An
Gem Riverside Hoi
Gem Riverside Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel
Gem Riverside Hotel Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel Hoi An

Frequently asked questions

Does Gem Riverside Hotel Hoi An have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM to 9:30 PM.

How much does it cost to stay at ?

As of 5 Dec,2022, prices found for a 1-night stay for 2 adults at on 12 Dec,2022 start from S$51.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Gem Riverside Hotel Hoi An pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gem Riverside Hotel Hoi An?

Self-parking is free at this property.

What time is check-in at Gem Riverside Hotel Hoi An?

Check-in is from 2:00 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Gem Riverside Hotel Hoi An?

Checkout is at noon. Late check-out is available for a fee.

Does Gem Riverside Hotel Hoi An provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 300000 per vehicle applies.

Where is Gem Riverside Hotel Hoi An located?

This family-friendly Hoi An hotel is located on the riverwalk, within a 10-minute walk of Thu Bon River, Thanh Nam Fishing Village and Hoi An Impression Theme Park. Hoi An Cloth Market and Memory of Hoi An are also within 10 minutes.

Gem Riverside Hotel Hoi An Reviews

Gem Riverside Hotel Hoi An Reviews

Overall score and ratings

4.7

Exceptional

How we verify reviews
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
More information
Rating 5 - Excellent. 273 out of 367 reviews" "
" "5 - Excellent 74%
Rating 4 - Good. 76 out of 367 reviews" "
" "4 - Good 21%
Rating 3 - Okay. 11 out of 367 reviews" "
" "3 - Okay 3%
Rating 2 - Poor. 3 out of 367 reviews" "
" "2 - Poor 1%
Rating 1 - Terrible. 4 out of 367 reviews" "
" "1 - Terrible 1%

4.7/5

Cleanliness

4.8/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

4.3/5

Eco-friendliness

3/5 Okay

alphonsus, Edinburgh
Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I visited gem 3 years ago so i expected same quality but sorry gem has went downhill i know everywhere hotels suffering. But we have been to 5 hotels in 3 weeks all trying better than gem and lowering prices so sad to say i want be back.
Stayed 7 nights in Jul 2022

5/5 Excellent

Gordon
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, staff & location
Amazing hotel, pool, staff, location, etc. Breakfast was limited to manager gave us money on the 3rd morning. Will be visiting again.
Stayed 3 nights in Feb 2021

5/5 Excellent

Verified traveller
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in smooth and comfortable while we sat and had a complimentary drink. All the staff were friendly and helpful throughout. Hotel quiet and a shortish walk into the main part of town for plenty shopping and restaurants. Our room was spacious comfortable and clean with a nice view of the river and the swimming pool. Buffet breakfast had plenty of choice including a stand where they cook eggs for you. This was an oasis of calm in an eventful holiday. Nothing was too much trouble for the staff to make your stay enjoyable.
Stayed 3 nights in Mar 2020

5/5 Excellent

Kellie, Melbourne
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the most friendly staff Iโ€™ve ever come across. Yummy at the front counter is the sweetest woman. Everyone was very accommodating. The rooms were large, pool was beautiful and breakfast was nice.
Stayed 9 nights in Mar 2020

5/5 Excellent

M&J, Canada
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this hotel! It was clean, comfortable beds and had a spacious room with a balcony! The staff were so friendly and helpful! A special thanks to Lily and Yummy who helped us with wonderful suggestions of places to go, excellent restaurants and getting us taxis anytime we needed! The breakfasts were great and had lots of choices. The swimming pool was so refreshing and clean! We stayed here seven nights and we could have stayed longer! it really was our favorite hotel in Vietnam and we definitely recommend staying here!
Stayed 5 nights in Mar 2020

5/5 Excellent

Susan
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay of our two months in Asia
What a beautifully maintained property! And run by the kindest, most accommodating team. We booked for six nights...and extended. The food was great and served in pristine conditions. The pool is large with the perfect temperature and the hotel is located just a quick walk over the bridge from old town. Rooms are spotless and very comfortable, wifi reliably fast. We just canโ€™t think of anything that needs improvement at this hotel!
Stayed 6 nights in Mar 2020

5/5 Excellent

Rupi, Victoria (BC)
Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and quick check on. Thanks to the great staff working at this property, you canโ€™t ask for better service. They are wonderful with kids and show so much respect. We felt valued and welcomed. Quiet and able to walk to town. Thank you Yummy and Haley, and the rest of the staff for making great memories for my family. Hope to be back one day.
Stayed 4 nights in Mar 2020

5/5 Excellent

Verified traveller
Stayed 5 nights in Feb 2020

5/5 Excellent

David
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Absolutely wonderful stay - Hotel Staff were outstanding both professionally and very welcoming . They were without exception warm, enthusiastic and humorous Spa was also excellent too offering a good service
Stayed 3 nights in Feb 2020