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Reviews of Clarion Hotel The Colony - Plano West

2.5 out of 5
Clarion Hotel The Colony - Plano West
4301 Paige Road, The Colony, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 648 out of 990 reviews" "
Rating 8 - Good. 200 out of 990 reviews" "
Rating 6 - Okay. 62 out of 990 reviews" "
Rating 4 - Poor. 34 out of 990 reviews" "
Rating 2 - Terrible. 46 out of 990 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jocelyn, McKinney

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was super outdated but clean. The hotel room only had one ceiling light and the rest were lamps. Theres no complimentary tooth brushes. We accidentally dropped a toothbrush on the floor and they told us there was no complimentary ones but we could purchase one for $4. In regards to staff, the guy who worked there was super nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Caleb

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, and clean rooms. Only down side is just an outdoor pool. Cheaper room rates given, breakfast not included in price, which is fine for us with kids because they usually like something from the kolachie factories.
Stayed 1 night in Mar 2024

6/10 Okay

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Elliette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, staff is friendly, easy check in and out.
Stayed 1 night in Apr 2024
Response from Jay Summers on 24 Apr,2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Hotel The Colony - Plano West and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent, room was clean and comfortable but the breakfast buffet needs to be upgraded.
Stayed 2 nights in Apr 2024
Response from Jay Summers on 24 Apr,2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Hotel The Colony - Plano West and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West

4/10 Poor

Gladyz

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights, flew in from Seattle, the room was decent but unfortunately there were roaches in room 328. Kind of disappointed that breakfast wasn’t included given that the room prices were up there as well.
Stayed 2 nights in Apr 2024
Response from Jay Summers on 24 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel The Colony - Plano West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to me at GM@TheColonyHospitality.com We hope for an opportunity to properly host you in the future. Sincerely, Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with a great staff.
Stayed 1 night in Apr 2024
Response from Jay Summers on 24 Apr,2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Hotel The Colony - Plano West and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West

2/10 Terrible

Karthikeyan

Stayed 1 night in Apr 2024

10/10 Excellent

Bobbie

Liked: Amenities
Spacious clean room the space of the dresser draws everything about the room was great
Stayed 1 night in Mar 2024
Response from Jay Summers on 24 Apr,2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Hotel The Colony - Plano West and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West

10/10 Excellent

Savana

Stayed 3 nights in Apr 2024

2/10 Terrible

Javier

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The facility didn’t have any towels. The assistant manager was very inappropriate and not professional. I asked for the general manager and she refused to give me any information. She threatened to not give me back my deposit as we left. I would advise all people to stay away from this place.
Stayed 3 nights in Apr 2024
Response from Jay Summers on 24 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel The Colony - Plano West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to me at GM@TheColonyHospitality.com We hope for an opportunity to properly host you in the future. Sincerely, Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West

10/10 Excellent

Danny, Greenfields

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a 2/3 star property its a 9/10 great sleep quite,convenience store nearby ,parking is safe and ample.only issue coffee machine in room didnt work
Stayed 1 night in Apr 2024
Response from Jay Summers on 24 Apr,2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Hotel The Colony - Plano West and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Apr 2024
Response from Jay Summers on 24 Apr,2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Hotel The Colony - Plano West and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jay Summers on 24 Apr,2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Hotel The Colony - Plano West and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jay Summers on 24 Apr,2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Hotel The Colony - Plano West and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West

6/10 Okay

DeVonte', Smyrna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room didn’t have A/C. We had to move to another room/floor in the middle of the night. But the staff person that was working was very empathetic and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Great as always
Stayed 2 nights in Apr 2024
Response from Jay Summers on 24 Apr,2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Hotel The Colony - Plano West and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West

8/10 Good

chirag

Liked: Cleanliness, amenities, property conditions & facilities
Overall best hotel in the price range in the area
Stayed 4 nights in Mar 2024
Response from Jay Summers on 24 Apr,2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Hotel The Colony - Plano West and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel and the staff. Best in it’s level by a mile
Stayed 2 nights in Mar 2024
Response from Daniel G. on 3 Apr,2024
Thank you for your kind words regarding your most recent stay! We are happy to hear that you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
THE STAFF WAS AMAZING. THE LADY THAT WORKS IN THE am(LIKE 8am - 4pm WAS AWS. WE HAD A PROBLEM WITH OUR AIR AND WITH NO QUESTIONS ASK, SHE IMMEDIATELY PUT US IN ANOTHER ROOM. HER CUSTOMER SERVES WAS THE BEST💯💯💯
Stayed 2 nights in Mar 2024
Response from Daniel G. on 3 Apr,2024
Thank you for your kind words regarding your most recent stay! We are happy to hear that you enjoyed your stay with us! We look forward to seeing you again!

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
I hate the bed but I love the staff. This place employs the best staff ever
Stayed 2 nights in Mar 2024
Response from Daniel G. on 3 Apr,2024
Thank you for your kind words regarding your most recent stay! We are happy to hear that you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is a 10/10 for me other then when I was checking in around 11pm the staff was kinda rude but upon checkout the staff was amazing
Stayed 1 night in Mar 2024
Response from Daniel G. on 3 Apr,2024
Thank you for your kind words regarding your most recent stay! We are happy to hear that you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Lavinia

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024
Response from Daniel G. on 3 Apr,2024
Thank you for your kind words regarding your most recent stay! We are happy to hear that you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good spot for the money but skip the breakfast
Stayed 1 night in Mar 2024
Response from GM on 25 Mar,2024
Thank you

2/10 Terrible

Marcio J Pastrana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never book with Expedia at this property. They treat you like a second class citizen. Avoid it, Buyer beware.
Stayed 1 night in Mar 2024
Response from GM on 25 Mar,2024
Thank you for your feedback.

10/10 Excellent

Alejandro, Federal Way

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very comfortable, clean and safely area.
Stayed 1 night in Mar 2024
Response from GM on 25 Mar,2024
Thank you

10/10 Excellent

Kaily

Stayed 1 night in Mar 2024
Response from Jay Summers on 24 Apr,2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Hotel The Colony - Plano West and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West

10/10 Excellent

Darold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was clean
Stayed 1 night in Mar 2024
Response from GM on 25 Mar,2024
Thank you

8/10 Good

Mohammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked it a lot. Staff was amazing and friendly and Kate was great. Best in room coffee so far. Only reason for 4 star is the bedding. The mattress was not comfortable and too many sheets as cover.
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar,2024
Thank you

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on 25 Mar,2024
Thank you

10/10 Excellent

Erika

Travelled with family
Located in a great area
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar,2024
Thank you

10/10 Excellent

Lupita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the cleanliness of the property! Very nice hotel, however upon arriving the receptionist was not very welcoming. Other than that the rest of the staff were very friendly and polite!
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar,2024
Thank you

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great service at the front desk. Lady helping us was very nice. Rooms were clean and new. Drinks and snacks were pretty expensive at the hotel lobby.
Stayed 3 nights in Mar 2024
Response from GM on 25 Mar,2024
Thank you

10/10 Excellent

Alezcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar,2024
Thank you

8/10 Good

Nouhan

Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient. The only complaint is the breakfast, you have to pay and the breakfast was not good at all.
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar,2024
Thank you

10/10 Excellent

Dylan, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from GM on 25 Mar,2024
Thank you

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be my hotel of choice when visiting the Dallas area. Not one complaint!
Stayed 2 nights in Mar 2024
Response from Mark Martinez on 13 Mar,2024
Thank you so much Keisha!!

10/10 Excellent

Wendi

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Mark on 13 Mar,2024
Thank you

10/10 Excellent

George

Liked: Cleanliness, staff & service
People are nice and friendly
Stayed 1 night in Mar 2024
Response from GM on 25 Mar,2024
Thank you

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2024
Response from mark on 13 Mar,2024
Thank you

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, excellent hotel. Nearly all of the staff was fantastic. The bed and rooms were super comfortable. The thermostat actually worked and the temp was perfect. Great shower (bring your own shampoo/conditioner/soap). Decent tv but could only log on to one of our streaming services and watching it was a pain as the programs skipped the whole time. I don't understand why. Easy parking the whole week, except for the weekend, when it was packed. All but one of the staff was super polite, above and beyond helpful, professional. Only one seemed like he hated me or his job or maybe he was just bored to death??? I previously reviewed the hotel and commented on the security guy drinking on the job. I later found out he did NOT work for the hotel, but rather a nearby shopping area and was just relaxing at the hotel bar. So, I stand corrected on that. Nice gym and pool. There is laundry. The whole property was one of the cleanest and best kept hotels I have stayed. I have two complaints: no complimentary breakfast/coffee ($13 per person paid breakfast I will never be partaking in). I had to get in the car and drive 10 minutes to Starbucks as they don't have free coffee available ever and the cheap k-pods suck. I had to get in my car and drive at least 10-15 minutes to get every meal as nothing was walking distance. They said the bar was open every day until 1000pm, it was not. The bartender was never at the bar, if she was there at all and she definitely wasn't there some days.
Response from GM on 25 Mar,2024
Thank you

8/10 Good

Rachel

Liked: Cleanliness, property conditions & facilities
Laundry, check. Bodega, check. Safety & parking, check. Nearly all of staff were great, polite, professional, helpful, generous. A couple were a bit weird. Security was a crazy person with no teeth who was drinking beer at the bar while working & i later saw him coming out of a room. Dude was creepy. I wish there was a hot tub, but pool only. My two major complaints are that they charged $13 for a crappy breakfast & you couldnt even grab coffee for free or any time after breakfast. And I was told the bar was open every day until at least 1000pm. In fact, the bar was only open one day, the day the security guard was drinking at it on the job & telling lies. Nothing was in walking distance, so i had to go out to get 2 meals a day, every day which was expensive and inconvenient. But the majority of the staff was awesome which made everything great.
Stayed 1 night in Mar 2024
Response from GM on 25 Mar,2024
Thank you

10/10 Excellent

Judeau

Liked: Cleanliness, amenities, property conditions & facilities
Loved this one
Stayed 2 nights in Dec 2023
Response from Daniel G. on 3 Apr,2024
Thank you for your kind words regarding your most recent stay! We are happy to hear that you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

RAUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Daniel G. on 3 Apr,2024
Thank you for your kind words regarding your most recent stay! We are happy to hear that you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sherri

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in midst of renovations
Nice hotel with friendly staff. Room was clean and comfortable. They are currently renovating the hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Blanca

Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
No Internet, no breakfast on holiday, very low water pressure in shower
Stayed 1 night in Dec 2023