Dear Marguerite, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Darwin Airport. We appreciate your understanding of the ongoing construction and are glad to hear that it did not significantly impact your overall experience.It's wonderful to know that you found the location convenient, with easy access from the airport and a quick shuttle service. We are delighted that you enjoyed the cleanliness and quiet atmosphere in your room, as well as the pleasant outdoor area by the pool for coffee and light dining.Your comments are valuable to us as we work to enhance our guests' experiences.We look forward to welcoming you back to Novotel Darwin Airport in the future, providing an even more enjoyable stay.Best regards,Desi KorinaFront Office ManagerNovotel and Mercure Darwin Airport

Dear Stephanie, We sincerely appreciate your feedback and are pleased to hear that our reception and restaurant staff provided you with great and helpful service. However, we're genuinely sorry to learn that the food did not meet your expectations.Your comments about the food are important, and we take them seriously. Rest assured, your concerns will be addressed with our culinary team to ensure that the quality of the food aligns with our guests' expectations.We value your patronage and aim to provide an excellent overall experience. Should you decide to stay with us again, we'd be more than happy to ensure an improved dining experience that lives up to our usual standards. Thank you for your valuable feedback; it helps us enhance our services.Best regards, Desi KorinaFront Office ManagerMercure and Novotel Darwin Airport

Dear Naomi, Thank you for taking a moment to share your feedback. We are delighted to hear that you found our staff to be friendly during your stay. Our team is dedicated to providing excellent service, and your kind words are much appreciated.We value your feedback and look forward to welcoming you back on your next visit.Thank you for choosing our establishment, and we hope to see you again soon.Best regards,Desi KorinaFront Office ManagerMercure and Novotel Darwin Airport

Dear Ellen,Thank you for your positive review and for choosing Novotel Darwin Airport for your last-minute stay. We're delighted to hear that our location, shuttle service, and the helpfulness of our staff made your stay a pleasant experience.It's great to know that you enjoyed the pool area and found our breakfast to be exceptional. Your kind comments are much appreciated, and we look forward to hosting you again should your travels bring you back to Darwin.If there are any specific areas where we can further enhance your experience during future visits, please feel free to let us know. Once again, thank you for your feedback, and we wish you safe and pleasant travels ahead.Best regards,Desi KorinaFront office ManagerNovotel and Mercure Darwin Airport

Dear Natasha, Thank you for sharing your feedback about your recent visit to Mercure. We apologize for any inconvenience you encountered while trying to find your way to our restaurant. Guest feedback is invaluable to us as it helps us identify areas where we can improve the guest experience.We understand that clear signage and easy navigation within the hotel are essential to ensure a pleasant stay. We will review our signage and navigation instructions to make the path to our restaurant more straightforward for our guests.We appreciate your patience and hope that you will consider visiting us again in the future. Thank you for choosing Mercure, and we look forward to welcoming you back for a more seamless experience.Best regards,Desi KorinaFront Office Manager Mercure & Novotel Darwin Airport