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Reviews of The Pinnacle Hotel and Suites

3.5 out of 5
The Pinnacle Hotel and Suites
Sta. Ana Avenue, Davao, Davao

Reviews

8.0

Very good

Rating 10 - Excellent. 136 out of 442 reviews" "
Rating 8 - Good. 187 out of 442 reviews" "
Rating 6 - Okay. 71 out of 442 reviews" "
Rating 4 - Poor. 36 out of 442 reviews" "
Rating 2 - Terrible. 12 out of 442 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Agnes

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There were bugs in the room and beddings were dingy, pillows were so lumpy, and the towels were gray which I’m sure were white at one time. When I brought my concern to the staff’s attention they offered me another room but not that much different. They said they have a better room but I will have to pay extra for it. We had a 3 day reservation but checked out in less than 24hrs. I was not spending another penny on this hotel. I don’t know how this hotel even stay in business and I highly DO NOT RECOMMEND booking your stay here.
Stayed 3 nights in Apr 2024

10/10 Excellent

Aekyong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Manny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will recommend this hotel. Safe and accessible.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when im in Davao... everything is excellent and so close to all i need
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite good
Very good hotel, great restaurant, great staff. No complaints
Stayed 2 nights in Nov 2023

8/10 Good

Glen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Improved. Good sign. On the up. All elevators working, looking better. Just don’t make caesar salad with head/ iceberg lettuce!
Stayed 2 nights in Nov 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 19 nights in Oct 2023

10/10 Excellent

Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Zian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very strict on Check In/Out, has P1000 Deposit for check in & P500 Deposit for requesting another key card, room is big which is nice but A/C isn't cooling since everything shuts off when key card is removed if youre eating out which a bit inconvenient esp if you have a gadgets that needs charging, found cheaper options near the area which we think is more premium than this hotel.
Stayed 1 night in Oct 2023

8/10 Good

HIROBUMI

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Cherrie

Stayed 1 night in Sep 2023

8/10 Good

Maria L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast Service has to be improved ASAP
I’ve always stayed at Pinnacle Hotel when I visit my family ever since Marco Polo shut down. I always find it was quite convenient and the staff are friendly…however, this stay, I was a bit disappointed about their breakfast service! They ALWAYS ran out of fruits, dishes, Filipino kakanin and they were not topped up quickly, causing guests to wait 15-20 for a single dish ! If a paying guest dines, food should be available…
Stayed 13 nights in Aug 2023

4/10 Poor

Jane

Travelled with family, Business traveller
Disliked: Staff & service, amenities
Room charge for “smoking/vaping in the room” when I don’t even smoke and I didn’t even stay there the night before. Was only there to shower. Was told that maybe the teenagers I was with were smoking/vaping. I was staying by myself since my mom already left that morning… both of us don’t smoke at all…
Stayed 4 nights in Aug 2023

4/10 Poor

RUFINO

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Processes in front desk are annoying. It takes too much time issuing a receipt. Gestures are not welcoming. They are not helpful to customers. There is only one key for a room with 2 occupants.
Stayed 4 nights in Jul 2023

10/10 Excellent

CHRISTOPHER

Stayed 1 night in Jun 2023

8/10 Good

Matthew

Liked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Matthew

Stayed 1 night in Jun 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean and, all in all, accommodating and professional.
Stayed 2 nights in Apr 2023

10/10 Excellent

Lucy

Stayed 1 night in Mar 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
View from balcony room was spetacular. All amenities in room were well maintained. Hot water was abundant at all times. Breakfast was high point of every day. Best deal for the money in Mindanao
Stayed 3 nights in Mar 2023

8/10 Good

Maria L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can be improved
I have stayed at Pinnacle three times previously and this time, I have to keep asking the staff to refill the breakfast as the the containers were empty and the fruit platters were always empty!!! You should have someone checking the amount of food as it’s annoying to keep waiting!
Stayed 10 nights in Feb 2023

6/10 Okay

Cristopher, Milpitas

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Staff at the front desk aren’t very nice, she let me stand waiting with out even saying anything until I finally ask her to check in and she just said “ wait lang sir”. Not very friendly at all..

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 3 nights in Jan 2023

6/10 Okay

Ralph, East Boston

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No early check-in . Hot tub is not hot. Waited 45 minutes for someone to come check but no one showed up despite 3 requests from me. They kept saying someone was coming ....but it was ok. Grwat neighborhood
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Not available the booked specific room and offered different spec instead.
Stayed 2 nights in Jul 2022

6/10 Okay

Rowena

Liked: Staff & service, amenities
The hotel is very accessible to the mall and other places I wanted to transact with. The services were effy though. Basic items like towels were not ready and the receptions desk took forever to respond when you call them.
Stayed 1 night in Jun 2022

4/10 Poor

Suresh Kumar

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Pathetic!
Insect infested room and ancient plumbing .. Noisy AC (window ac) ...just hyped up
Stayed 1 night in Jun 2022

8/10 Good

peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property has been upgraded and is in very good condition since the last stay
Stayed 1 night in Jun 2022

10/10 Excellent

Marites

Stayed 3 nights in May 2022

10/10 Excellent

william

Stayed 1 night in May 2022

10/10 Excellent

jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there to stay only for two days but ended up extended extra 3 days, because of how wonderful everything turned out. Very friendly staffing and helpful. Rooms and hotel very clean. Can walk to big mall in 5 minutes. Nothing negative except breakfast buffet has limited choice. Over all I would rate this hotel a 9+ out of 10. Definitely will go back to stay.
Stayed 2 nights in Apr 2022

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am glad i stayed at Pinnacle Hotel. A very nice high end hotel for the area. A great all you can eat breakfast from 6 to 10. Great staff. Beautiful pool area. Security was friendly and called taxi for us so didn't have to walk down to the main street. The main street around hotel looked a bit rough.
Stayed 10 nights in Apr 2022

6/10 Okay

Joseph

Stayed 5 nights in Mar 2022

10/10 Excellent

Artel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, staff were superb and helpful. Will recommend to friends if they ever come to Davao.
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and the service is really good food so amazing i just cannot stop eating we enjoy our stay room is so amazingly huge and the massage is great no matter how many times you need to be pamper its there 24/7 .
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Staff vert friendly and helofull .breakfast very good . But they were having renovations during my stay paint smell was not good at all times plus very noisy
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was peaceful and quiet and the staff was super helpful. We enjoyed our stay. The breakfast was very good also.
Stayed 4 nights in Feb 2020

8/10 Good

nestor

Stayed 1 night in Feb 2020

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Breakfast was great. Good variety every morning and it changed. Jacuzzi only worked for 1 day out of 5 I was there. Swimming pool/jacuzzi are very cold since they are undercover. They really need to be heated to be able to enjoy it. Lots of cracks throughout the hotel caused by the recent earthquakes. Currently being repaired. My wife was assured by staff that the hotel had been inspected by engineers and was still structurally safe.
Stayed 5 nights in Jan 2020

8/10 Good

Maria L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and friendly hotel
Pinnacle was a really nice, comfortable hotel to stay in. Very convenient to almost everything like shopping Mall, food places/ restaurants/ cafes/ and even a hospital. All the staff are friendly and helpful. The only thing that needs to be improved is the WIFI connection. We will be back.
Stayed 7 nights in Dec 2019

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated but very clean and good staff
The hotel was clearly very beautiful. Unfortunately, my room had some peeling paint and there was some grime in the bathroom. The good location, staff, and bread pudding made up for it. Room was bigger than expected. Front desk staff graciously agreed to extend my check out when I told her all flights were cancelled due to the storm
Stayed 3 nights in Nov 2019

8/10 Good

Wilmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Stayed 1 night in Nov 2019

8/10 Good

Annette, Guam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent will surely recommend this to my friends
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Stayed at this place many times and everything was excellent. This time breakfast was poor and room not cleaned properly on some days.
Stayed 8 nights in Nov 2019

10/10 Excellent

George, Talomo District, Davao City

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall excellent , from staff service to amenities especially breakfast buffets
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019