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"Amazing hotel, best service, best breakfast, great location and the most lovely staff. Thank you so much for having us"

"This is excellent. Perfect for our connecting fight next morning. Great room, Free Shuttle to nearby Airport & a fine breakfast pack to take for a 5:30am start!"

"Wonderful hotel with attentive and friendly staff."

"Clean, well maintained. First soft bed in a week, it felt like a dream! Excellent spa. The pool bar and primary restaurant had excellent service. I will return next time we’re in Nairobi "

"I’m using this hotel last five years and yearly may be 2-3 times Staff is very good environment is very good, clean and neat. Every time, securities superpower and easy to access for local transportation for business and shopping purposes is very good area. Thank you very much all staff of the pleasure to visit next time."

"The property is well maintained, safe and has excellent service! Also the food was excellent. "

"I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future."

"All perfect "

"Staff was great and helpful. The rooms were spacious and very clean. There are some restaurants close by that are walkable, but should be cautious. The breakfast buffet is ok and a bit pricey. "