Beach Resorts in Mexico

"Very good"

" Hotel was old bathroom had mold "

"Pleasant and helpful staff. Great location. Gym and pool area were great."

"Although the hotel had some positive aspects, our opinion is heavily influenced by the very poor service we had in the Fiesta club restaurant. At breakfast in particular the staff were extremely discourteous to us. We had to constantly ask and re-ask for basics like coffee or replacement cutlery and the staff appeared to do their best to ignore us even when we made it obvious we needed something. To be fair some restaurant staff were lovely on the evening service. We complained to the restaurant staff directly but felt so strongly we went to reception and asked for the manager to voice our frustration. After reception taking our complaint and promising to have the manager contact us there was no feedback to us in any form. This has left us feeling that the hotel does not care about its guests negative experiences. I do not normally rate a hotel if it is not exceptional but I feel so strongly about this negative experience I fell compelled to complete this review"

"Amazing staff. Everyone went out of their way and was extremely professional and friendly. "

"Easy to get to from the airport (we rented a car). Very pleasant staff and experience all around. Our kids (12 and 10) had an excellent time. Would be nice to have sand toys available to borrow. "

"We’ve been many times and this time it was different. It is under new management so definitely not as good… we got there around 12:30… gave our bracelets and told to come back at 2:30 to get our room. We came back and were told to stand in line to get our room, told by the staff in the lobby if I don’t like I could talk to management , so we did and he got us our room number and was told our luggage would be there in 5 minutes, 45 minutes later I come back to retrieve our luggage…we were definitely not treated as VIP for Expedia, told there was no upgrade due to capacity, which I’m fine with but was told our bracelet would get us better privileges, only to find out while we were there, there was several days that the hotel was at 50% capacity so I’m sure a upgrade could’ve been given. Asked for a certain type of drink 3 times and was denied due to my color of bracelet but was told I could go to the rooftop to get it. Complained to management again and he said he’d fix it this one time…even the excursion crews were calling it a horrible mess now. The staff seems like it’s been cut in half… 2 bartenders for the pool bar foam party… we’ve had many great experiences there but this time was SO different…Expedia check in desk closed most of the time so would have to wait at desk for any questions… even the Premier members were complaining… so if it’s your first time, it is great but we know what it has been so to us it was mediocre at best.. "

"The staff were great! The only complaint I have is that the WiFi did not work so well. "

"Buffet Food was not good, restaurant portions were way too small, beach had too much seaweed."