"Your response is unacceptable. The Royal Hotel was closed for refurbishment at the time of my booking — a fact that should have been known to Hotels.com before confirming any reservations. It is embarrassing that such a booking was confirmed in the first place, and the stress caused is entirely due to your company’s failure to ensure the property was operational.
I will be taking this matter up with my travel insurance provider and expect Hotels.com to review its internal processes to prevent...
"Your response is unacceptable. The Royal Hotel was closed for refurbishment at the time of my booking — a fact that should have been known to Hotels.com before confirming any reservations. It is embarrassing that such a booking was confirmed in the first place, and the stress caused is entirely due to your company’s failure to ensure the property was operational.
I will be taking this matter up with my travel insurance provider and expect Hotels.com to review its internal processes to prevent...
"The White House Lodge is a unique experience. The lodge is comfortable and the design is welcoming and charming. The views of the surrounding valley and mountains are great and add to the experience. Amenities were very good and breakfast was very good. Overall experience was rewarding. The hostess was friendly and a pleasure to work with. Would stay here again when the opportunity arises!"
"The White House Lodge is a unique experience. The lodge is comfortable and the design is welcoming and charming. The views of the surrounding valley and mountains are great and add to the experience. Amenities were very good and breakfast was very good. Overall experience was rewarding. The hostess was friendly and a pleasure to work with. Would stay here again when the opportunity arises!"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Our family of 5 had an amazing experience with Elephant Plains. The staff went above and beyond to ensure that we had a great time, and that our little boy was taken care of. We loved the game drives, there was so much to see and explore, and many of the famous “big five” were roaming freely the the surrounding area. One of our highlight was the 6 or so giraffes that we saw walking along the main road on our way out to wave us off!!! Overall a fantastic experience and we hope to be back again!
Our family of 5 had an amazing experience with Elephant Plains. The staff went above and beyond to ensure that we had a great time, and that our little boy was taken care of. We loved the game drives, there was so much to see and explore, and many of the famous “big five” were roaming freely the the surrounding area. One of our highlight was the 6 or so giraffes that we saw walking along the main road on our way out to wave us off!!! Overall a fantastic experience and we hope to be back again!
Bo
Reviewed January 27, 2020Reviewed January 27, 2020
Love this location. Staff are great. Property is wonderful. Room is comfortable and spacious. Breakfast is delicious. Have stayed before. Everything is top notch and I don’t say that lightly.
Love this location. Staff are great. Property is wonderful. Room is comfortable and spacious. Breakfast is delicious. Have stayed before. Everything is top notch and I don’t say that lightly.
The stay was absolutely amazing, primarily because of the staff who made the extra effort to make our stay special. The lodge itself is beautiful and has enough game around to keep safaris interesting. Our ranger, Weinand was especially dedicated and relentlessly pursued tracks to spot animals. Simply because of his patience, we were able to spot rhinos, lions etc. in the thick bushes simply by tracking footprints. I have been on 5-6 different safaris and Weinand is easily the most dedicated...
The stay was absolutely amazing, primarily because of the staff who made the extra effort to make our stay special. The lodge itself is beautiful and has enough game around to keep safaris interesting. Our ranger, Weinand was especially dedicated and relentlessly pursued tracks to spot animals. Simply because of his patience, we were able to spot rhinos, lions etc. in the thick bushes simply by tracking footprints. I have been on 5-6 different safaris and Weinand is easily the most dedicated...
It's our first safari experience. Went into it without expectations, but was left awed not only by the nature and wildlife, but also the people working in this lodge. The whole experience was unforgettable and we will definitely return for another trip in the future.
It's our first safari experience. Went into it without expectations, but was left awed not only by the nature and wildlife, but also the people working in this lodge. The whole experience was unforgettable and we will definitely return for another trip in the future.
QH
Reviewed September 21, 2016Reviewed September 21, 2016