"Booked the accommodation as normal, got sent through access codes for the main building door and the individual apartment door.
Turned up at the apartment 5 minutes before check in and got an email saying the stay had been cancelled due to ‘maintenance issues’. Several other apartments from the same company still available to book on the website so this was clearly lies, why list a property that isn’t for to stay in?
If you want late disappointment and a frantic search for a new property to...
"The host ignored my calls and I was left stranded after calling numerous times, they switched their phone off. I want a refund as I had to book alternative accommodation.
Very disappointed"
"Never stay here. Was filthy looked like a crack house no communication at all.
Had to find somewhere else last minute for 5 people as I wouldn’t put my worst enemy in this house! "
"Stunning property and high spec inside. Plenty of room for the family and ideal for those visiting the area. Would recommend and would like to come again."
"Very comfortable unit in a country setting away from the congestion of York. The only negative point was that the WIFI was weak in the unit we were in. Nice, historical location. "
"We could’nt get access into the property and couldn’t get hold of the managing agent, spent 2 hrs trying to get in, gave up and the whole area was fully booked. Absolute nightmare. The check in instructions were to download an app and then there were no details like property number, none of the key boxes were responsive. Contacted Expedia and spent a further 2 hrs on the phone to them and they also could not get in touch with the managing agent. The building had poor lighting outside and was...
"One space to park right on the corner of a round about so tight that one person cant get out.
Got there and no key in the safe then had to go in the shop to get one. Finally got one and was tkld it wasnt the same apartment we booked as it had a leak. Walked in the main entrance to find a dirty hall smelling of strong mens after shave went up very steep stairs to the room and found everywhere filthy dirty hairs in the sink shower and bed, mud in the bed everywhere smeared ghe crocks in the...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
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"Multiple food options, and amazing roof top cocktail bar. Large and very comfortable bed, luxury and very clean rooms with great aircon and amazing showers. "
"Clean and very comfortable room..the bed was very comfy, could do with a few more milks as not enough for 2 people or could do with a small fridge.
The food in the restaurant was excellent as always, the staff were very welcoming and efficient.
The bar and outside seating is comfortable.
The reception was quick and informative.
Plenty of parking and a bus stop right outside for a trip to York.
Lovely grounds, well maintained .
The spa is a lovely place to relax..
This is our 5th time here, this time to celebrate my birthday and i absolutely love this place , i can't really fault it at all..
I would like to thank all the staff, including the ones behind the scenes, who make this hotel what it is.."
"The staff were lovely, helpful, visible and polite. The food was great for the 50% off which it was that day. The restaurant, reception and room no complaints at all. The only thing I could say to improve would be the stairwell to the rooms wasn’t hoovered and didn’t look like it had been for a while. The carpet was also ripped in a couple of places. "
"I stayed in a family room with suite room (204). The lay out was fab as had a sectioned off area where the kids slept. The rooms were clean, modern with tv, fridge, kettle, hairdreyer, gorgeous bathroom. It had lovely windows over looking some of the park which my child loved. It’s situated 2 min walk from Park and Hex complex has shops and restaurants and a mini golf. I didn’t use it but there is a kitchen on the floor we stayed on with microwave, fridge and other amenities , fab idea. We visited the Wildlife park next day which was just a beautiful place to walk around and the animals had so much space their enclosures were huge. It had play areas too. We spent just over 5 hours there. All enjoyed the stay. "
"We have stayed here twice now - and was more then pleased with everything on the first visit, on the second we had a room facing the car park and not the marina as last time, so that was a little bit disappointing. Also a gas pipe on the wall outside kept making noise thruout the night.
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"3 of our engineers stayed here whilst working in Grimsby & were really impressed with the hotel. Food, rooms & staff were all excellent & they had great views of the golf course from their balconies. Don't be fooled by the exterior! Will definitely use this hotel again if working in this area."