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Reviews of Hotel Excelsior

3 out of 5
Hotel Excelsior
Lange Straße 1, Dortmund, NW

Reviews

8.0

Very good

Rating 10 - Excellent. 266 out of 672 reviews" "
Rating 8 - Good. 228 out of 672 reviews" "
Rating 6 - Okay. 84 out of 672 reviews" "
Rating 4 - Poor. 48 out of 672 reviews" "
Rating 2 - Terrible. 46 out of 672 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

elva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024

10/10 Excellent

elva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

elva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay very safe and clean
Stayed 2 nights in Apr 2024

4/10 Poor

Penny

Travelled with partner
The parking at the hotel wasn’t in use €102 to park elsewhere, staff didn’t care
Stayed 5 nights in Apr 2024

8/10 Good

Fiz

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how it was close to everything.
Stayed 6 nights in Mar 2024

10/10 Excellent

Nimete

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked this property because it was clean and easy to get to places that we needed. Affordable
Stayed 3 nights in Mar 2024

6/10 Okay

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Still a good hotel but clearly a step down from Unique Hotel which it is in building.
Stayed 2 nights in Mar 2024

8/10 Good

Murad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was short stay one night, over all was good
Stayed 1 night in Mar 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

David

Stayed 2 nights in Feb 2024

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Aejaz Ahmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024

2/10 Terrible

Wiresh

Stayed 3 nights in Dec 2023

10/10 Excellent

Hanan

Stayed 1 night in Dec 2023

2/10 Terrible

Eugenio

Disliked: Staff & service, property conditions & facilities, room comfort
Wouldn’t stay here again .
Nice hotel centrally located but that’s it !! NO PARKING AT THE HOTEL , this hotel has no parking as described on their website , you need to find parking yourself somewhere else then walk to the hotel , not convenient when arriving in the evening as we found very difficult to find one . Poor customer service , the staff at reception were USELESS and unhelpful who spoke almost no English , to find the bedroom was a labyrinth of stairs , pathetic and what a joke ! Wouldn’t stay here again !
Stayed 1 night in Dec 2023

2/10 Terrible

George

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Booked a twin room and got a double bed, they changed our room to a family room with about 5 beds in it with nothing else but the beds and TV in the room. The shower had a horrible stink coming from the drain and the halls stank of food. Walls were paper thin and could hear other guests snoring and getting busy. Overall not bad
Stayed 2 nights in Dec 2023

10/10 Excellent

Evert

Stayed 1 night in Dec 2023

10/10 Excellent

Artur

Stayed 1 night in Dec 2023

6/10 Okay

Anna

Stayed 2 nights in Dec 2023

2/10 Terrible

Francisco

Stayed 5 nights in Dec 2023

4/10 Poor

Dennis

Stayed 2 nights in Dec 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Kerry

Stayed 2 nights in Nov 2023

10/10 Excellent

Abdullah

Stayed 10 nights in Nov 2023

10/10 Excellent

Baziar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a very clean, big and beautiful building. It has a very good parking lot. I recommend it to everyone.
Stayed 1 night in Nov 2023

8/10 Good

Zahir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand building and entrance. Professional and friendly staff. Good standard as always, have been staying here for past 10 years. Will always come back here.
Stayed 2 nights in Nov 2023

10/10 Excellent

Valerii

Stayed 3 nights in Nov 2023

10/10 Excellent

Abdullah

Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Stayed 2 nights in Nov 2023

4/10 Poor

Michael

Stayed 1 night in Nov 2023

2/10 Terrible

Aled

Stayed 1 night in Nov 2023

2/10 Terrible

Fabian

Stayed 5 nights in Nov 2023

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the football weekend
Stayed 2 nights in Nov 2023

8/10 Good

Klaus

Stayed 2 nights in Nov 2023

10/10 Excellent

Fabrice

Stayed 2 nights in Nov 2023

4/10 Poor

seungmin

Stayed 2 nights in Nov 2023

4/10 Poor

Gregory

Stayed 5 nights in Oct 2023

10/10 Excellent

Emily

Stayed 1 night in Oct 2023
Response from Team Hotel Excelsior on 1 Nov,2023
Vielen Dank!

6/10 Okay

Andreas

Stayed 3 nights in Oct 2023
Response from Team Hotel Excelsior on 1 Nov,2023
Vielen Dank für die Rückmeldung zum Aufenthalt. Schade, dass wir nicht ganz überzeugen konnten

10/10 Excellent

E

Stayed 1 night in Oct 2023

10/10 Excellent

Darren, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Oct 2023

8/10 Good

Johanne

Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023

10/10 Excellent

Berat

Stayed 2 nights in Oct 2023

10/10 Excellent

Vladislav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is highly recommended
Stayed 1 night in Oct 2023

6/10 Okay

Karina

Stayed 1 night in Sep 2023

6/10 Okay

Richmond

Travelled with partner
Liked: Amenities
The hotel was nice but I was not happy about the room service we stay for 3 nights and they only change the room once. I have to go to the reception and ask for them to clean the room.
Stayed 3 nights in Sep 2023

10/10 Excellent

Saranjah

Stayed 4 nights in Sep 2023