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Reviews of Hôtel La Falaise Bonanjo

3 out of 5
Hôtel La Falaise Bonanjo
375, Rue Kitchener, Douala

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 22 reviews" "
Rating 8 - Good. 8 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 3 out of 22 reviews" "
Rating 2 - Terrible. 3 out of 22 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Marie Marguerite

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un peu trop de bruit
Stayed 1 night in Jan 2023
Response from Le Responsable ds Réservations on 16 Mar,2023
Chère Marie,Merci pour votre feedback,Nous faisons de notre mieux pour améliorer notre produit. Merci de nous en avoir fait part

4/10 Poor

Effi

Stayed 1 night in Nov 2022

10/10 Excellent

Tatang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Aug 2022

8/10 Good

Carlos Manuel

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

2/10 Terrible

Benedict

Liked: Cleanliness, property conditions & facilities
No confirm reservations on arrival
Stayed 5 nights in Jan 2022
Response from The Reservation Team Manager on 10 Feb,2022
Dear Benedict, We're sorry you disliked your stay in our poperty. We are working hard to solve the issue. Thank you for letting us know

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good very good
Stayed 1 night in Jul 2021

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in douala
Stayed 1 night in Nov 2019
Response from The Reservation Team Manager on 10 Dec,2019
Dear Anne, We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2019
Response from Le Responsable des Réservations. on 30 Apr,2019
Merci pour votre feedback, Nous faisons de notre mieux pour améliorer notre service. Merci de nous faire confiance.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019
Response from The Reservation Team Manager on 24 Mar,2019
Thank you for your feedback, We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

10/10 Excellent

Andre-Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Response from Le Responsable de l'équipe des Reservations on 12 Apr,2018
Cher André, Merci pour votre feedback. Nous sommes heureux que vous ayez trouvé satisfaction dans notre établissement. Nous serons également ravis de vous accueillir à nouveau. Votre satisfaction est notre priorité.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Small hotel in a decent neighborhood
the pool is lovely, the meal was tasty, the staff was pleasant this time, the room was better than last time. Still no shuttle to airport for the early flight to Yaounde.
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible staff interaction, unprofessional. Breakfast is far from edible and hotel is noisy
Stayed 7 nights in Sep 2017

8/10 Good

jafar, fairbanks AK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place even though they renovating it
Had a really good time and the staffs were fantastic and available the swimming pool is great
Response from The reservation team. on 13 May,2017
Dear Jafar, We're happy you were satisfied in our property. Your observations are taken into account. Thanks for letting us know. Your satisfaction is our priority.

8/10 Good

Stuart, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything in Douala. Good value
All round, i was very pleased. Everything was ok. Food was ok, pool was good. No frills, but clean, and comfortable.
Response from The reservation team on 2 Jun,2016
Dear Sir/Madam, thank you for your feed back, We apologize for the inconvenient, we will make sure this does not happen again We hope to welcome you again very soon. Kind regards, The reservation team

2/10 Terrible

Ludovic

Disliked: Cleanliness, staff & service, property conditions & facilities
L’accueil est franchement excecrable. À l’arrivée j’ai du attendre plus de 45 minutes pour avoir accès à la chambre. L’hôtel ne dispose pas d’ascenseurs et les chambres sont franchement du niveau d’un 2 étoiles. Le service wifi est dysfonctionnel et il semble avoir une école qui partage les locaux de l’hôtel.
Stayed 1 night in Mar 2024

8/10 Good

NGANFOUOMO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Moyen
Chambre non conforme à celle choisie : pas de balcon, pas 44 m2. Buffet du petit déjeuner de moyenne qualité et si vous n'êtes pas dans les premiers beaucoup d'ingrédients seront manquants. 3 points positifs : gentillesse du personnel, sécurité et propreté.
Stayed 9 nights in Jun 2023

10/10 Excellent

Thierry

Liked: Cleanliness, property conditions & facilities, room comfort
Demander chambre série 700
Il a fallu insister pour avoir la catégorie de chambre réservée, une chambre nettement plus petite nous avait été attribuée. Impossible d'avoir une serviette par personne le soir de l'arrivée. Sinon grande piscine très agréable. Le buffet du soir et du petit déjeuner sont à recommander. Attention toutefois à 'e pas vous faire arnaquer sur l'addition (c'est le Cameroun !).
Stayed 2 nights in Nov 2021
Response from Le Responsable Des Résevations. on 22 Dec,2021
Cher Thierry, Merci pour votre feedback. Vos observations sont prises en compte. Nous travaillons à l'amélioration de notre service. Votre satisfaction est notre service.

4/10 Poor

Serge

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2019
Response from Le Responsable des Réservations. on 10 Dec,2019
Nous sommes désolés de constater que vous êtes mécontent. Nous faisons de notre mieux pour résoudre le problème que vous avez rencontré. Nous vous remercions de nous en avoir fait part.

8/10 Good

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt hotel med en dejlig svømmepool
Dejligt og renlig hotel i det administrativkvarter i Douala. Hotellet har desuden en skøn svømmepool, som desværre ikke er belyst om natten/aften ligesom man kender det herhjemme. De få minusser tæller: dårlig og ustabil WiFi forbindelse. Et enkelt håndklæde tilgængeligt på værelset, selvom der var tale om et dobbeltværelse for to personer. Køleskabet var ikke sluttet til strøm, selvom jeg havde reserveret og bekræftet min ankomst. Ellers var det et godt ophold på dette hotel.
Stayed 1 night in Oct 2018
Response from The Reservation Team Manager on 7 Nov,2018
Dear Serge, thank you for your feedback. We're happy you were satisfied in our property. Your observation are taken into account. Your satisfaction is our priority.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Oct 2018
Response from The Reservation Team Manager on 7 Nov,2018
We're happy you were satisfied in our property, We'll also be happy to welcome you again. Your satisfaction is our priority.