Ratings based on 993 verified reviews

4.1 out of 5
83% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 28 Mar 2020
Loved this place, as always eating and drinking in any resort of this size will always be expensive, so this would be its only down fall. Staff were fantastic, rooms where clean and comfortable, kids clubs need to have water based activities, my kids were not impressed at all not being able to swim while in kids club, so they didn’t go much, otherwise they would be in it all the time. We were here when everyone started locking down the world, so the resort was extremely quiet, we loved this, having the place to ourselves. Overall, value for money was good.
Comment from Hotel Management
7 Apr 2020 by Management of Hard Rock Hotel Bali, Hotel Management
Hi Anonymous, Thank you for acknowledging that our service is excellent. Our band members are the best we have come across and incomparable to other hotels in the city. It looks like you have experienced all there is with our facilities, if not do continue as you have ample time to do so. As for additional information, we do have pool activities that can be followed by kids and also adults, conduct by a well-trained band member here in Hard Rock Hotel Bali. We hope your kids can join the activity on the next visit. Please do let us know shall there anything we can do for your future stay and look forward to rockin' with you again. Rockin' regards, Management of Hard Rock Hotel Bali
4 out of 5
by a verified traveller

Posted 18 Mar 2020
Not sufficient cheese and sausage varieties for breakfast other offered stuff was quite okay for breakfast
Comment from Hotel Management
19 Mar 2020 by Hotel Management, Hotel Management
Dear Anonynous, Thank you for your time to write this review. We will be renewing our menus at the outlets and I am sure our chef will have many new extras on display to the selection together with new a la carte offers. I will surely share the comment with the team. Thank you again for your experience with us and should your travels bring you back to us do let us know. Rockin' regards, Management of Hard Rock Hotel Bali
3 out of 5
by a verified traveller

So so

Posted 16 Mar 2020 on Hotels
Very small Room, friendly staff, breakfast not really good not Many choices and quality so so
Comment from Hotel Management
23 Mar 2020 by Management of Hard Rock Hotel Bali, Hotel Management
Dear Dan, we are sorry to hear that we did not fit into your expectations on this trip. For future stay, please do check out our suites category. We assure you will not be dissapointed. Our breakfast continuously receive raving comments as we serve an average of 600 guests daily. There is something for everyone and variety is a lot. If you would be so kind to give me a list of items you think you would want to have it would be great. From there my team can then try to adapt if there is something special. Thank you for the recognition of our band member, Our service culture is about providing amplified service and this translates into everything we do at Hard Rock. Once again thank you for the time to write this review and should there be another opportunity to have you back with us please do let us know. We shall look forward to rockin' another good time. Rockin' regards, Management of Hard Rock Hotel Bali
4 out of 5
by a verified traveller

Posted 15 Mar 2020
Comment from Hotel Management
16 Mar 2020 by Management of Hard Rock Hotel Bali, Hotel Management
Dear Brian, Thank you for your time to write this review. Glad to know you have enjoyed your recent stay with us. Please let us know shall there be further assistance that we could offer to amplify your recent experience become a 5 stars experience. Do stay tuned on our upcoming events and promotion, and do not hesitate to let us know shall there be further assistance that we could offer towards your upcoming visit. We will be looking forward to welcome you back. Rockin' Regards, Management of Hard Rock Hotel Bali
5 out of 5
by a verified traveller from Australia

Posted 10 Feb 2020
Hard rock is a great family friendly property! We loved our stay and our son had the best time in the pool and slides!!
Comment from Hotel Management
11 Feb 2020 by Management of Hard Rock Hotel Bali, Hotel Management
Dear Anonymous, Thank you for your kind words. We’re so happy about your visit to the Hard Rock Hotel Bali went so smoothly. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Should your travels bring you back, please do let us know. Rockin' regards, Management of Hard Rock Hotel Bali
5 out of 5
by a verified traveller

Posted 5 Feb 2020 on Hotels
Comment from Hotel Management
10 Feb 2020 by Management of Hard Rock Hotel Bali, Hotel Management
Dear Kloe, Thank you very much for taking the time to leave this review. And thank you for the scores given, you Rock! Our hotel aims to provide a truly unique experience, and we are thrilled to know your stay was memorable. Do keep in touch with us if there is anything we can do for the next trip back to Bali do let us know. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali
5 out of 5
by a verified traveller

Posted 28 Jan 2020
The security check every time we in and out of the hotel and make us feel safe staying in the hotel.
Comment from Hotel Management
31 Jan 2020 by Hotel Management, Hotel Management
Dear Anonymous, Thank you for choosing our hotel, and for taking the time to write a review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We’re very happy your visit at Hard Rock Hotel Bali went so smoothly. Come back and see us soon. Rockin' regards, Management of Hard Rock Hotel Bali
4 out of 5
by a verified traveller

Posted 27 Jan 2020
Got two free drinks when we checked in at the hard rock, but they were for Coke and juice, thought they do better than that The room was renovated it was very nice century located in the pools were very nice
Comment from Hotel Management
31 Jan 2020 by Hotel Management, Hotel Management
Dear Anonymous, Thank you for staying with the Hard Rock Hotel Bali and for being our rock star on this trip. Good to know your stay was enjoyable, especially to our biggest free-form swimming pool and newly renovated room. Your feedback regarding the welcome drink is highly valued and will be shared with the team. Do come back and check us out again whenever you think of Bali and do stay tuned with our news too. We shall look forward to rocking with you again soon. Rockin' regards, Management of Hard Rock Hotel Bali
5 out of 5
by a verified traveller from Perth, Australia

Posted 24 Jan 2020
This was the second time we have stayed at Hard Rock and we were not disappointed. The rooms are clean and there is so much to do at the hotel. The location is great and the staff are really friendly.
Comment from Hotel Management
27 Jan 2020 by Management of Hard Rock Hotel Bali, Hotel Management
Dear Jess, Thank you so much for spending your quality time with us. We will surely pass on the great comments to the team. Our band members are the best i have come across and incomparable to other hotels in the city. Do come back and check us out again whenever you think of Bali and do stay tuned with our news too. We shall look forward to rocking with you again soon. Rockin' regards, Management of Hard Rock Hotel Bali
5 out of 5
by a verified traveller

Posted 17 Jan 2020
The hotel is fantastic, we had a great time . Staff are so lovely and welcoming
Comment from Hotel Management
20 Jan 2020 by Management of Hard Rock Hotel Bali, Hotel Management
Hi Anonymous, Thank you for acknowledging that our service is excellent. Our band members are the best we have come across and incomparable to other hotels in the city. We are very happy to know how much you are enjoying it and loved every minute of the time here. Thank you again and do let us know immediately if we can be of any help at all. Rockin' regards, Management of Hard Rock Hotel Bali