Shangri-La Hotels and Resorts, East China hotels

"Beautiful property with amazing views. Staff is nice but can't communicate in English effectively."

"The staff were rude at check in and during our stay when we had an inquiry. We tried to use the sauna and it wasn’t working properly. "

"Very good. Nice room and good breakfast"

"Very efficient and friendly check-in staff. We have a few kids and Leah was very patient"

"It was a decent hotel, large room size but non-smoking smelt so strongly of cigarettes we had to ask to move. Not many of the staff spoke English or at least not at the level to discuss the matter but this was solved using a translation app on my phone. To be fair to the staff, they got us an air prurifier and when that didn't work, they moved us to a different room without any quibble and that one fortunately did not smell. Gym was quite small but okay, however had one incident where my wife needed to use the facilities and the gym changing rooms did not have one, so we walked down the corridor to the adjoining spa and she used the toilet there. We were borderline aggressively chased then followed out despite us trying to explain what had happened."

"breakfast was good for all kind of cultural background"

"Convenient location with direct access to subway, restaurants and shopping. "

"Most tranquil and beautiful property. Breakfast Boat Trip on Water Lake and Impression Show were amazing."

"Clean room No breakfast"