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Midtown Shangri-La, Hangzhou

Photo gallery for Midtown Shangri-La, Hangzhou

2 restaurants, breakfast, lunch and dinner served, Chinese cuisine
Meeting facility
2 bars/lounges, gastropub

Overview of Midtown Shangri-La, Hangzhou

Midtown Shangri-La, Hangzhou

5.0 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
6 Changshou Road, Kerry Central, Yan'an Road, Hangzhou, Zhejiang, 310006

Explore the area

  • Popular LocationWest Lake5 min walk
  • Popular LocationBroken Bridge12 min walk
  • Popular LocationHangzhou Tower Shopping Mall19 min walk
  • AirportHangzhou (HGH-Xiaoshan Intl.)38 min drive

Room options

About this area


Located on a lake, Midtown Shangri-La, Hangzhou is in Xiacheng neighbourhood and is connected to a shopping centre. Broken Bridge and Leifeng Pagoda are notable landmarks, and the area's natural beauty can be seen at West Lake and Hangzhou Botanical Garden. Don't miss out on a visit to Hangzhou Zoo. Guests appreciate the hotel's central location.

What's nearby

  • West Lake - 5 min walk
  • Broken Bridge - 12 min walk
  • Hangzhou Tower Shopping Mall - 19 min walk
  • Baochu Pagoda - 20 min walk
  • Zhejiang University First Affiliated Hospital - 9 min drive

Getting around

  • Fengqi Road Station - 6 min walk
  • East Railway Station - 7 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 38 min drive


  • 人民大会堂 - 5 min walk
  • 唛歌时尚量贩ktv武林店超市 - 9 min walk
  • 一鸣真鲜奶吧 - 5 min walk
  • 锅内锅外 - 7 min walk
  • 泽川寿司 - 7 min walk

About this property

Midtown Shangri-La, Hangzhou

5-star luxury hotel located in Xiacheng
Located close to Broken Bridge and West Lake, Midtown Shangri-La, Hangzhou provides a cafe, dry cleaning/laundry services and 2 bars. Treat yourself to a facial, a body wrap or reflexology at Chi, the on-site spa. Enjoy Chinese cuisine and more at the two on-site restaurants. In addition to a health club and a business centre, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), limo/town car service and express check-out
  • A gift shop, tour/ticket information and express check-in
  • Guest reviews speak highly of the location
Room features
All 414 rooms offer comforts, such as 24-hour room service and pillow menus, as well as perks, such as air conditioning and dressing gowns.
Extra amenities include:
  • Hypo-allergenic bedding, down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with designer toiletries and separate baths/showers
  • LCD TVs with cable channels
  • Wardrobes/cupboards, electric kettles and heating


Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Return train station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: CNY 194 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Chengzhong
  • Central Market
  • Midtown Brewery
  • The Great Lounge

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms


  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms


  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massages
  • Reflexology
  • Spa open daily


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible (may have limits)


  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)


  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels


  • TV/satellite channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar


  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties



Check-in from 2 PM - midnight
Late check-in subject to availability
Express check-in available


Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 194 per person
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Midtown Shangri-La Hangzhou Hotel
Midtown Shangri-La Hotel
Midtown Shangri la Hangzhou
Midtown Shangri La Hangzhou
Midtown Shangri La, Hangzhou
Midtown Shangri-La, Hangzhou Hotel
Midtown Shangri-La, Hangzhou Hangzhou
Midtown Shangri-La, Hangzhou Hotel Hangzhou

Frequently asked questions

Does Midtown Shangri-La, Hangzhou have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at ?

As of 21 Mar,2023, prices found for a 1-night stay for 2 adults at on 22 Mar,2023 start from S$260.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Midtown Shangri-La, Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Midtown Shangri-La, Hangzhou?

Self-parking is free at this property.

What time is check-in at Midtown Shangri-La, Hangzhou?

Check-in is from 2 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Midtown Shangri-La, Hangzhou?

Checkout is at noon.

Where is Midtown Shangri-La, Hangzhou located?

Located in Xiacheng, this luxury hotel is within a 15-minute walk of West Lake and Broken Bridge. Hangzhou Botanical Garden and Zhejiang University are also within 3 mi (5 km). Fengqi Road Station is 6 minutes by foot and Longxiangqiao Station is 11 minutes.

Can I cancel my reservation for free at Midtown Shangri-La, Hangzhou and receive a full refund?

Yes, Midtown Shangri-La, Hangzhou offers free cancellation on select room rates, because flexibility matters! Please refer to Midtown Shangri-La, Hangzhou cancellation policy on our site for more details about any exclusions or requirements.




Rating 10 - Excellent. 78 out of 147 reviews" "
" "10 - Excellent 53%
Rating 8 - Good. 50 out of 147 reviews" "
" "8 - Good 34%
Rating 6 - Okay. 9 out of 147 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 1 out of 147 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 9 out of 147 reviews" "
" "2 - Terrible 6%




Staff & service




Property conditions & facilities




10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Liked all of it, very nice place.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2021

10/10 Excellent


Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent. Location is desirable. The staff is very friendly and helpful.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Room was very nice The lobby of the hotel is nice and location of the hotel is excellent Staff are very friendly
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

Wai Kuen Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and location
The location is excellent and easy access to the city center and the lake as well. The service is great as the staffs are very helpfuland friendly. We upgraded to the Horizon club and the food n drink are excellent. The people are friendly and I would like to praise Strong Zhuang who has been very helpful during our stayed.
Stayed 4 nights in Sep 2019

10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tasty breakfast and nice club lounge access
The club lounge on the top floor is good for happy hour and casual chat. Breakfast is tasty and great!
Stayed 1 night in Sep 2019

2/10 Terrible


Stayed 1 night in Sep 2019

8/10 Good

Woon Kiat

Liked: Staff & service, property conditions & facilities, room comfort
An enjoyable stay in Hangzhou. Location is good. Hotel is next to the famous scenic West Lake. With shopping & life style Mall, Kerry Center by the side, it's so convenient. Metro is also located below Kerry Center making accessibility so easy. Con : Hotel need to improve on the quality of it's break fast spread. Room carpet may need to be replaced due to wear & tear.
Stayed 2 nights in Sep 2019