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Midtown Shangri-La, Hangzhou

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Indoor pool
Indoor pool
Room amenity
Room amenity

Overview of Midtown Shangri-La, Hangzhou

Midtown Shangri-La, Hangzhou

5.0 star property

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
6 Changshou Road, Kerry Central, Yan'an Road, Hangzhou, Zhejiang, 310006

Explore the area

  • Popular LocationWest Lake5 min walk
  • Popular LocationBroken Bridge12 min walk
  • Popular LocationBaochu Pagoda19 min walk
  • AirportHangzhou (HGH-Xiaoshan Intl.)36 min drive

Choose dates to view prices

About this area

Hangzhou

Located on a lake, Midtown Shangri-La, Hangzhou is in Xihu neighbourhood and is connected to a shopping centre. Broken Bridge and Leifeng Pagoda are notable landmarks, and the area's natural beauty can be seen at West Lake and Hangzhou Botanical Garden. Don't miss out on a visit to Hangzhou Zoo. Guests appreciate the hotel's central location.

What's nearby

  • West Lake - 5 min walk
  • Broken Bridge - 12 min walk
  • Baochu Pagoda - 19 min walk
  • Wulinmen Wharf - 4 min drive
  • Zhejiang University First Affiliated Hospital - 9 min drive

Getting around

  • Hangzhou Station - 6 min drive
  • Fengqi Road Station - 6 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 36 min drive

About this property

Midtown Shangri-La, Hangzhou

Luxury hotel connected to a shopping centre in Hangzhou with 2 restaurants
This smoke-free hotel features 2 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club and a snack bar/deli. All 414 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Comforts include pillow menus and down comforters, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Midtown Shangri-La, Hangzhou offers 414 air-conditioned accommodations with minibars and a safe. Beds feature down comforters. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Return train station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AMโ€“10:00 AM on weekdays and 6:30 AMโ€“10:30 AM on weekends: CNY 194 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese (Mandarin)
  • English

Business services

  • Business centre
  • Meeting rooms

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Restaurants on site

  • Chengzhong
  • Central Market
  • Midtown Brewery
  • The Great Lounge

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Late check-in subject to availability
Express check-in

Check-out

Check-out before noon
Express checkout

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 194 per person (approximately)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the spa without adult supervision
Guests under 16 years old are not allowed in the spa

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Midtown Shangri-La Hangzhou Hotel
Midtown Shangri-La Hotel
Midtown Shangri la Hangzhou
Midtown Shangri La Hangzhou
Midtown Shangri La, Hangzhou
Midtown Shangri-La, Hangzhou Hotel
Midtown Shangri-La, Hangzhou Hangzhou
Midtown Shangri-La, Hangzhou Hotel Hangzhou

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 78 out of 147 reviews
5 - Excellent 53%
Rating 4 - Good. 50 out of 147 reviews
4 - Good 34%
Rating 3 - Okay. 9 out of 147 reviews
3 - Okay 6%
Rating 2 - Poor. 1 out of 147 reviews
2 - Poor 1%
Rating 1 - Terrible. 9 out of 147 reviews
1 - Terrible 6%

4.4/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5.0/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Liked all of it, very nice place.
Stayed 3 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent. Location is desirable. The staff is very friendly and helpful.
Stayed 3 nights in Dec 2019

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Room was very nice The lobby of the hotel is nice and location of the hotel is excellent Staff are very friendly
Stayed 2 nights in Nov 2019