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Shangri-La Hangzhou

Photo gallery for Shangri-La Hangzhou

Suite, Lake View (West Wing) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
West Superior Hillview Twin | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
West Wing Lakeside Gardenview King | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Overview of Shangri-La Hangzhou

Shangri-La Hangzhou

4.5 star property

8.2/10 Very good

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
78 Beishan Road, Hangzhou, Zhejiang, 310007

Explore the area

  • Popular LocationWest Lake7 min walk
  • Popular LocationHangzhou Botanical Garden11 min walk
  • Popular LocationAutumn Moon Over the Calm Lake13 min walk
  • AirportHangzhou (HGH-Xiaoshan Intl.)48 min drive

Room options

About this area


Located on a lake, Shangri-La Hangzhou is in Xihu, a neighbourhood in Hangzhou. Hangzhou Botanical Garden and Xihu Tiandi are local attractions and those in the mood for shopping can visit Wushan Night Market and Hangzhou China Silk Town. Zhejiang Science and Technology Museum and Hangzhou Stadium are also worth visiting. Take the opportunity to explore the area for outdoor excitement like mountain biking. Guests love the hotel's central location.

What's nearby

  • Yui Fei Temple - 3 min walk
  • Solitary Hill - 3 min walk
  • West Lake - 7 min walk
  • Hangzhou Botanical Garden - 11 min walk
  • Autumn Moon Over the Calm Lake - 13 min walk

Getting around

  • Huanglong Cave Station - 3 min drive
  • Hangzhou Station - 8 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 42 min drive


  • Hod酒吧 - 7 min walk
  • 风荷和食 - 2 min walk
  • 永和大王 - 8 min walk
  • 咬不得高祖生煎 - 8 min walk
  • Wireless Coffee - 3 min walk

About this property

Shangri-La Hangzhou

4.5-star luxury hotel located in Xihu
At Shangri-La Hangzhou, you can look forward to a return airport shuttle, a terrace and a garden. Enjoy a meal at the two on-site restaurants. Enjoy the health club, as well as activities such as hiking/biking. In addition to a playground and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self-parking
  • Buffet breakfast (surcharge), bike hire and train station pick-up service
  • Express check-out, a front desk safe and a banquet hall
  • Guest reviews give top marks for the central location
Room features
All 198 individually decorated rooms include comforts, such as 24-hour room service and laptop-friendly workspaces, as well as perks, such as air conditioning and dressing gowns.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with shower/bath combinations and free toiletries
  • 37-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping


Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:00 AM–10:30 AM on weekends: CNY 184 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Bike rentals
  • Fitness centre
  • Hiking/biking trails
  • Playground

Family friendly

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Fridge (on request)
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms


  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms


  • BBQ grill(s)
  • Garden
  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)


  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels


  • 37-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge (on request)


  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties



Check-in from 2 PM - midnight
Express check-in available
Minimum check-in age - 21


Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 184 per person
  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hangzhou Shangri-La
Hangzhou Shangri-La Hotel
Hotel Hangzhou
Hotel Shangri-La Hangzhou
Shangri-La Hangzhou
Shangri-La Hangzhou Hotel
Shangri-La Hotel Hangzhou
Hangzhou Shangri La
Shangri La Hangzhou
Shangri-La Hangzhou Hotel
Shangri La Hotel Hangzhou
Shangri-La Hangzhou Hangzhou
Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

Is Shangri-La Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 29 Mar,2023, prices found for a 1-night stay for 2 adults at on 2 Apr,2023 start from S$202.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Shangri-La Hangzhou?

Self-parking is free at this property.

What time is check-in at Shangri-La Hangzhou?

Check-in is from 2 PM - midnight.

What time is check-out at Shangri-La Hangzhou?

Checkout is at noon.

Does Shangri-La Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 600 per vehicle applies.

Where is Shangri-La Hangzhou located?

Located in Xihu, this luxury hotel is within a 5-minute walk of Quyuan Park, Yui Fei Temple and Solitary Hill. Xiling Seal Engraves Society and Beishan St are also within 5 minutes.

Can I cancel my reservation for free at Shangri-La Hangzhou and receive a full refund?

Yes, Shangri-La Hangzhou offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hangzhou cancellation policy on our site for more details about any exclusions or requirements.



Very good

Rating 10 - Excellent. 89 out of 203 reviews" "
" "10 - Excellent 44%
Rating 8 - Good. 63 out of 203 reviews" "
" "8 - Good 31%
Rating 6 - Okay. 31 out of 203 reviews" "
" "6 - Okay 15%
Rating 4 - Poor. 13 out of 203 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 7 out of 203 reviews" "
" "2 - Terrible 3%




Staff & service




Property conditions & facilities




8/10 Good


Liked: Cleanliness, property conditions & facilities, room comfort
Value. Cheap price for cheap room in rich place
Like most said. Outdated and run down. It’s really a pity. The property would probably sell for $1B USD. But because of this the rooms are cheap. I call it a value for the location. $100 here and $500 in others. I would return. But don’t plan 4-5 stars.
Stayed 1 night in Jan 2021

10/10 Excellent

Grace, New York, NY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Lake view, easily access to famous lake walkable path, enjoy the scenery
Stayed 8 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Sophie, Boston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we like two things about this hotel. First, its location is unbeatable. It is right next to the West Lake, 2 minutes walk from Yue Fei Temple, Gushan, Xiling Bridge, five minutes from the Louwailou Restaurant where you can have good food with an unparalleled view of the lake. Second, Shangri-La has an old-world graciousness that no ultra-modern fancy hotels can ever match, and the room is spacious and relaxing (we had the executive suite). It is not something everyone appreciates, but to older, more sophisticated guests with a taste for old-fashioned grace, this is a great virtue. Despite some small imperfections, this is our number one choice in Hangzhou.
Stayed 4 nights in Jan 2020

10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star traditional resort
Excellent in every way. 5 star traditional resort hotel.
Stayed 1 night in Nov 2019

10/10 Excellent


Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical Hotel.
Amazing. The hotel is full of history. One of the oldest well maintained hotels in China.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and insulting
Rude and insulting are two of the words I would use to describe my recent experience checking into the Shangri-La Hotel in Hangzhou. The young man that checked me in wore the golden keys of a professional concierge, a Les Clefs d’O. A professional he was not. He lacked politeness, hospitality and was outright rude. Dirty carpets in the room so bad, you would not dare walk barefoot. A noisy ventilation system made it hard to hear the TV. A TV remote that would not work while sitting on the bed and required me to get up and stand in front of the TV to use it. Coffee and a coffee maker in the room, but no stir sticks (used the handle of our toothbrush for this). And a luggage room attendant that left our bags (with my work laptop) unattended, instead of locking them away. Steven, the hotel front desk agent / concierge seemed irritated to be helping my wife and I check in. Twice he commented in Chinese “American”. Even with anti-American sentiment high in China right now, his deplorable and reprehensible behavior was inexcusable. Ordering me to give him my visa, not acknowledging or apologizing when I told him he should say “please”. What happened to the days when a hotel employee would thank a guest for returning and wish them a nice stay? At a high end hotel we should be able to expect a higher level of hospitality, even friendliness. I’ve been traveling to China for over 20 years and know the difference between being treated with disrespect and indifference.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! The west lake is just across the street!
Stayed 1 night in Jul 2019