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Reviews of Cadlao Resort & Restaurant

3 out of 5
Cadlao Resort & Restaurant
Caalan, Barangay Masagana, El Nido, Palawan

Reviews

8.8

Excellent

Rating 10 - Excellent. 285 out of 505 reviews" "
Rating 8 - Good. 149 out of 505 reviews" "
Rating 6 - Okay. 49 out of 505 reviews" "
Rating 4 - Poor. 16 out of 505 reviews" "
Rating 2 - Terrible. 6 out of 505 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful, we were able to get everything we needed at the resort including information about how we can sign up for the popular tours. Our room was comfortable right next to the pool and we enjoyed our view from the room of the ocean and Cadlao island
Stayed 4 nights in May 2024

8/10 Good

Revital Nadiv

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel staff is lovely, courteous, and pleasant. However, the internet is unbearable and non-functional. The room is nice but basic, definitely not a five-star experience, perhaps a four at best. Overall, it's pleasant but nothing more than that. The food is exceedingly expensive and doesn't really justify the asking price.
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time, staff is excellent, rooms and views are beautiful! Hope to be able to come back!
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The massage were add bonus. The property was beautiful and breakfast was provided was excellent. Staff was willing to go the extra mile. Happy hour was great and dinning was fantastic.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ann

Stayed 2 nights in Apr 2024

10/10 Excellent

Emy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, Cleanliness . Staff are professional courteous and mindful. Has all the services you needed. Perfect for newly wed and families. Highly recommended.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff members are courteous and with good customer service. The food was great too! I enjoyed riding the toktok to and from the town plaza. The transportation is 24/7 as well as customer service. Will come back.
Stayed 5 nights in Mar 2024
Response from Cadlao Resort on 2 Apr,2024
Its our pleasure that you have fun staying at Cadlao Resort. We prioritize our guests and we try our very best to provide the comfort and the peace environment during your vacation. Were hoping to welcome you back in the future and thank very much for choosing Cadlao El Nido Resort.

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located close to downtown but a little off the beaten path. My wife and I wished we could stay longer. Three pools to choose from, good food and service, comfortable rooms, and very welcoming staff. I highly recommend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Katz

Stayed 3 nights in Mar 2024

10/10 Excellent

Shaira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want an “island” style of serenity, this is the place! It takes you away from the city hussle and bussle and gives you the relaxation needed. We stayed in a poolside cottage and it was worth every penny. The customer service was top-tier, everyone was so friendly and so attentive. The resort a little off-ways from the town but still within walking distance (10-15 min) OR they offer a free tuk-tuk service to Bring you closer to the town (5 min walk from checkpoint) - you can also call them to bring you back :) The free breakfast was amazing and the views from the resort of Cadlao Island was mesmerizing. All in all we had a great stay and it was the perfect place to bring my boyfriend to experience the “island life” for the first time! 10/10 would come back.
Stayed 6 nights in Mar 2024

10/10 Excellent

Andreanelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 4 nights and found it a relaxing place to stay. With pools being in separate areas it meant the guests were spread out and didn't feel crowded. The location was quiet and was only a 10-15 walk into El Nido town. When we didn't feel like heading out the restaurant dining options were quiet reasonable and tasty too. The massage was excellent too
Stayed 4 nights in Mar 2024

10/10 Excellent

Glen

Stayed 3 nights in Mar 2024

10/10 Excellent

Virginia Socorro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Such amazing staff and service! Super clean! Highly recommended this place!
Stayed 2 nights in Feb 2024

8/10 Good

Elsa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is excellent. I taken some score on cleanliness as the pools felt a bit dirty at times. The staff was generally friendly although I have to take some score out as they made some jokes that I found inappropriate. I appreciated the tuk tuk complimentary service to town and the views were excellent.
Stayed 5 nights in Mar 2024

10/10 Excellent

Camilla Jordan, Quezon City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my stay here. Customer service definitely stood out to me; the resort staff are incredibly friendly and helpful. The resort is beautiful (amazing view of Cadlao island from the pools and restaurant) and the rooms are clean. Location is a bit far from the town proper, but they offer free tricycle/tuktuk rides to and from town. Loved my stay here and would definitely book with them if I ever travel back to El Nido.
Stayed 4 nights in Feb 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed the first night in one of the smaller duplex rooms but then moved into one of the pool cottages, the view was spectacular, the service was great and the location , close to the main town but a few minutes walk away was perfect
Stayed 3 nights in Feb 2024

10/10 Excellent

Lisa

Stayed 4 nights in Feb 2024

8/10 Good

Majid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and accommodations were excellent. The view was absolutely stunning.
Stayed 5 nights in Feb 2024

10/10 Excellent

Alan

Place is very relaxing, staff are very nice and accommodating. Love the breakfast with the view of the ocean. Liked the filtered cold water dispensers. Nice bed, clean room.
Stayed 3 nights in Feb 2024

10/10 Excellent

Sabrina

Liked: Amenities, property conditions & facilities
A pretty place to stay, walkable from town. The staff were so lovely and the pools/scenery were beautiful. The restaurant food was great! The one downside is the WiFi was a bit in and out.
Stayed 5 nights in Jan 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were blessed to have one of the ocean front villas. It was absolutely beautiful. The staff were amazing. The dining was reasonably priced and good. Would (will hopefully) stay again.
Stayed 4 nights in Jan 2024

10/10 Excellent

Gabriel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

6/10 Okay

Joshua

Travelled with group
Liked: Staff & service
Be forewarned, the beach next to the hotel is not swimmable, it's all rocks. The hotel has a number of pools, one of which is quite nice. Staff was really helpful and considerate. The grounds have good views of the bay, unless they book you into the back area "Cadlao 3" where my room was. My bathroom had a bad odor--like sewage--that became realy noticeable when using the shower or anytime the door was closed. When I brought this to the hotel's attention, their solution was to put in a glade airfreshener to cover it up. The hotel was fully booked, so I was stuck with a gross bathroom for 3 days. Really unfortunate, because otherwise, the hotel was fine.
Stayed 4 nights in Jan 2024
Response from guest relation manager on 15 Jan,2024
Good day,We appreciate your feedback.Thank you for telling us your concern about the toilet. This has been already brought to the management upon receiving your complaint. We are already monitoring this and will take the necessary action. All rooms and toilets are provided with air fresheners. Rest assured that we will take action.Again thank you for choosing Cadlao Resort, hope you consider of staying with us again on your future visit to El Nido.

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and the resort coupled with the views and the food were amazing
Stayed 5 nights in Jan 2024
Response from guest relation manager on 15 Jan,2024
Thank you so much for rating us 5! We're glad you had a great time with us.

6/10 Okay

Ziad

Stayed 4 nights in Dec 2023

10/10 Excellent

Carmina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from guest relation manager on 15 Jan,2024
Thank you for the rating, we hope to see you again in your future vacation in the Philippines.

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sat is superb and very friendly . The views from hotel are PARADISE . The waters by the hotel very rocky . But other beaches near by like LEO beach are very very pretty . Enjoy!!
Stayed 2 nights in Dec 2023
Response from guest relation manager on 5 Jan,2024
Dear guest,Thank you so much for leaving us a good review. We are very happy to know that you had a great time staying with us. Hope to see you again here in your future visit in El Nido Palawan.

8/10 Good

David, Vernouillet

Liked: Cleanliness, staff & service, property conditions & facilities
To be clear, this location is probable the best at El Nido, but the beach is horrible. If you wish to swim, you need to take a boat tour. Then you will see great places. The El Nido bay is a harbor, not a good idea to swim in... If you wish an acceptable beach, go the Vanilla Beach.
Stayed 13 nights in Nov 2023

10/10 Excellent

Helen

Travelled with partner
Liked: Property conditions & facilities
Good food and the staff is superb
Stayed 4 nights in Nov 2023
Response from guest relation manager on 4 Dec,2023
Thank you for leaving us feedback. We are so glad you liked the food and our services. We will pass your message on to all of our staff. Thank you for choosing Cadlao El Nido Resort hope to see you again on the island.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just lovely!
Adored the rooms, we could hear the sea and the views were beautiful. The staff were fantastic and couldn’t be more helpful. Close to the town centre with great cafes and restaurants. A perfect base to explore the islands. Restaurant has a stunning view. 3pm free snacks and refreshments. If I was to be really picky the only thing they could improve on is to have an espresso machine rrather than pod
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from guest relation manager on 4 Dec,2023
Thank you so much for the rating!

10/10 Excellent

Loraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jinjer restaurant is amazing! The pools are nice to swim with a nice view of the famous El Nido rocks
Stayed 1 night in Oct 2023

4/10 Poor

april

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Not worth the money. Stayed at this resort and was not happy. The food was terrible. Ordered several dishes and to say the least was not impressed. The manager also stated he has received multiple complaints considering the food so they are aware this is an issue. Also there was a miscommunication at the front desk considering transportation and was not happy with how their customer service was. They stated threats were made but if saying that we will speak the truth and give an honest review of OUR experience is a threat then so be it. Also after several conversations with the manager there was still miscommunication regarding a tour and tried to pass the blame on the tour which was not the case. The problem was due to a front desk error of pick up location and point. One employee stated one thing and another was stated something different. They did try to remedy the situation by giving us a complimentary massage or extra day but it was not worth it. Sad to say but for the money was not impressed. The sea front villa was very nice but because of the issue with the food and front desk mishap you would expect more for the price of the accommodations.
Stayed 2 nights in Sep 2023

2/10 Terrible

april

Travelled with family
Disliked: Cleanliness, staff & service, amenities
DO NOT WASTE YOUR MONEY. For starters the food was terrible, from ordered food to the buffet. The customer service was the worst I have seen. The staff at the front desk could not provide clear information and had many different answers to simple questions. For the price of the stay this was definitely not worth it and will not be returning. They tried to over charge for dinner and had to correct them as they could not correctly compute the bill. Foreigners be ware!
Stayed 2 nights in Sep 2023
Response from Cadlao Management on 24 Sept,2023
Good day,Thank you for taking the time to leave a comment. However, up until this review, we still cannot receive specific reasons for the complaints as this is a little bit inconsistent and has not been talked over through your initial statement of dissatisfaction.Cadlao Resort prepares a buffet on top of an a la carte breakfast menu to provide a pleasurable start to our guests' day. We are more than willing to compensate if there is anything wrong with the food but we will be needing specific information on your dislikes so we know where to turn our heads.Jinjer Restaurant is a casual modern Filipino restaurant that also serves a selection of global food. Our philosophy is simple, we always try to serve quality food with fresh ingredients every day. We serve decent mindfully prepared food at a reasonable price. With all due respect, there is no overcharging happening in our business. You received and paid the right amount. Our restaurant manager explained to you that there's an inclusive 10% service charge which was indicated in the bill and in the menu.We always show respect and serve in a professional manner despite any situations, not to mention some serious threats our poor staff received from you. We know miscommunication can happen anywhere and we want to understand as much as we can, things could have been resolved right there and then especially since there is clearly no language barrier between you and our staff.Nonetheless, we are apologizing for whatever inconvenience we have caused you. Thank you for staying with us.Sincerely yours,Cadlao Team

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! The staff were so helpful, welcoming and very accommodating. The rooms were clean and the restaurant was good, very convenient! The route to get to the resort can be a bit tricky, but they do offer a Tuk tuk ride, where you’ll be able to get another transportation to your destination. I would highly recommend, the lounging area is very relaxing and the view is wonderful. I will definitely come back ,and I highly recommend for you to visit!

8/10 Good

Sol

Stayed 3 nights in Aug 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Resort Excellent Restaurant Staff is awesome
Stayed 8 nights in Aug 2023
Response from Cadlao Management on 24 Sept,2023
Dear Gary,Thank you for taking the time to give us a wonderful review. We really appreciate your feedback.Again, thank you for choosing Cadlao El Nido Resort. We hope to see you soon again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was absolutely amazing! From the front desk to restaurant staff. The room was clean and was serviced everyday. Bedding and towels were clean. My only issue with the room was this weird smell every day. Which I’m guessing was maybe plumbing. But it was tolerable. The shower water was hot every day except the last day, but that doesn’t take away from this resort overall. The food and drinks were SO good! But keep in mind the restaurant is an open restaurant and there are bugs and lizards as it is hot, humid, and rainy season (air conditioning in the room was great!). You may also get a furry visitor as animals roam freely in El Nido (a super sweet kitty appeared under my table as I was eating dinner one night). There is a fee for airport transfer which I’m guessing I overlooked. But, the resort provides free tuktuk rides to the drop off point. The resort doesn’t have much of a beach front, but a beach is literally at the tuk tuk drop off point (maybe 2 minutes away). This beach is really not for relaxing though. There’s restaurants and bars. Lots of traffic. This is also the location where boats dock for tours. So not really waters you want to get swim in. The tuk tuk can drop you off and you can find another tuk tuk to take you to another beach which was only 10 or so minutes away. The town is also in walking distance which was great. Overall, I enjoyed my stay and would recommend!
Stayed 4 nights in Aug 2023

10/10 Excellent

Salvador

tained. The staff were kind and friendly.
Stayed 4 nights in Jul 2023

10/10 Excellent

MARIE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Cadlao Resort was a great place to stay for our family trip to El Nido. Our pool side room was perfect for our family of 4 and the kids enjoyed all 3 pools. All the staff were very welcoming and attentive. We rarely ate outside of the resort as the restaurant onsite was so good for all meals. The BOGO happy hour was a nice surprise! You can book boat tours right across the street from the resort and they will pick you up on the beach in front of the resort. Would definitely stay here again!
Stayed 3 nights in Jun 2023

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful property with friendly staff. Very accommodating! Quiet area with an amazing view!
Stayed 3 nights in Jun 2023

10/10 Excellent

Brian

Rooms and views are exceptional!! But the best thing is the friendliness of the amazing staff!! Can’t wait to return, the resort is beautiful.
Stayed 2 nights in Jun 2023
Response from Cadlao Operations Team on 15 Jun,2023
Dear Brian,We’ve passed your wonderful review on to our team. Thanks so much for taking the time to leave a review about our service, and facilities. Your suggestions and feedback guide and help us keep improving the service we provide. Please hurry back soon.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Grear food at restaurant Service was good and friendly Hotel is off beaten path - hard to find You have to take a tuk tuk - transfer from van or taxi as access road to hotel is no cars allow off the beach which is access thru a 4ft wide allyway off main road
Stayed 3 nights in Jun 2023
Response from Cadlao Operations Team on 15 Jun,2023
Dear Jonathan,Thanks for the awesome review about Cadlao El Nido Resort and Restaurant. We’re so pleased to hear it's working just as it should and that you’re enjoying it so much! We’ve passed your kind words on to our team. If there is anything else we can do, please let us know. We hope to see you again soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The views were spectacular and more breathtaking than captured in pictures. The hotel had airport shuttle to and from the property. We booked the family bungalow and it was perfect, clean, and situated in front the quiet pool. The cafe served great food. Manager Cid was welcoming. There’s a boutique and island tour vendor right outside the front entrance. We elected the semi private island tour that picked us up at the hotel. I highly recommend this hotel. It is important to mention that metro Manila hospitality reaches to El Nido.
Stayed 2 nights in May 2023
Response from Cadlao Operations Team on 15 Jun,2023
Dear Laura,Thanks so much for your review, we love getting feedback about Cadlao El Nido Resort and Restaurant and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

4/10 Poor

Hally Jr

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Guy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cadlao Restaurant and Resort was located within 30 minutes of the airport and right on the water. The views were fantastic. The resort is located away the the busy part of town, but close enough by a short trike ride to local restaurants and shopping. The accommodations were clean and spacious. The food at the restaurant was really good. We did not eat breakfast because we had early tours, but I’m sure it was just as good. The staff was great also; took care of all our needs. We would stay again!
Stayed 3 nights in May 2023
Response from Cadlao Operations Team on 23 May,2023
Dear Guy,Thanks, Guy for your great review of our service. We have passed your kind words on to our team. The team is passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we will be able to provide a similarly excellent experience.

10/10 Excellent

Cheska

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
This place exceed my expectations, all the staff and the manager are really nice and accommodating. Cid which is the manager is really nice, the front desk is accessible and the resort overall is great. I would definitely come back whenever I go to El nido Palawan. This is my favorite resort so far!
Stayed 4 nights in Apr 2023
Response from Cadlao Operations Team on 23 May,2023
Dear Cheska,We really appreciate you taking the time to leave us a review. These stories keep us motivated to continue doing what we are doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.