Hotels near El Puertito

"Loved the Rock Royalty breakfast. Staff knew my order as I entered the door. "

"N:a"

"Very good buffet for breakfast and dinner"

"Best breakfast I’ve ever had with the largest selection and highest quality. The pool beach setting is fabulous. Staff is wonderful and the restaurants are really unusually good."

"Pros: * Gorgeous room with great turndown service. No notes. * Two really nice pools with good service. * Friendly staff. Cons: * Not enough staff at breakfast. Coffee sometimes arrived after breakfast was finished. Probably my biggest complaint. Just get good coffee to me quickly. Coffee machines put out dish water. Awful. * Couldn’t book restaurants. Tried booking one (non Michelin) on Monday but it was booked Tues and Wed and closed Thurs and Friday. Mostly had to eat off the property. * Staff struggled to recommend any restaurants locally “this area has all the food you’d have in your country” when asked to suggest a restaurant. * Concierge texts to say ask about anything then when you text they say they are unavailable. * The standard food (non Michelin) is inconsistent. eg Chicken burger at the pool €18 no fries. Chicken burger in room €18 with fries. No explanation. When asked they say “it’s been like that for a year”. * Beer comes in a giant wine glass with a very high center of gravity. Blows over in the wind. * They want you to always use the app to order food. If you need to ask for anything specific they will say they will call you back but don’t. Then you have to keep calling. When they turn up with room service they have ignored your request and say they can come back but are very busy. * Asked for late checkout. They said they would try and call us. They didn’t. When we asked on the last day they say they couldn’t. Would be better to either say no"

"Everything was amazing"

"My 6 year old loved the kids club. The heated pools were excellent temperature for swimming in April. Rooms were a good size for a family of 3. Would highly recommend this hotel "

"Mixed Experience – Good Staff, but Several Frustrations Our stay was a mix of positives and negatives. On arrival, Expedia had incorrectly listed our children as infants, so we were asked to pay ~£700 extra despite booking a 2-bedroom family room for two kids - very frustrating. We also had to carry our own luggage to the room. Food was tasty but repetitive; breakfast, lunch, and dinner were mostly the same and themed restaurants were just minor variations of the buffet. No iron in the room (rentable externally for £20/week) and WiFi is free for only 4 devices. Never came across this in a hotel before,especially a Riu Staff were mostly friendly, especially the entertainment team, but towel staff could be more welcoming. Drinks were good quality, but tables and sunbeds weren’t cleared, guests are expected to dispose of their own glasses and plates. Overall, the hotel has good staff and basic comforts, but repetitive food and minor service shortcomings made our stay less enjoyable than expected."

"Phenomenal Hotel! "